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Residence Inn Buffalo Galleria Mall

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Residence Inn Buffalo Galleria Mall
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332 Reviews from our TripAdvisor Community

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Showing 327: English reviews
1 review
5 of 5 stars Reviewed 1 week ago

The staff was very professional and projected a very welcoming and friendly attitude. Room was very clean and spacious. The evening events during the week provided a sense of community for work professionals. The hot tub was operational and clean (not always the case when I travel). Great location to shopping and restaurants. I will definitely log this the place... More 

Helpful?
Thank Stephanie E
ManagerX1, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

We are delighted you chose Residence Inn Buffalo Galleria Mall for your accommodations and had an excellent stay. We work hard to meet and exceed all of our guests' expectations, and reviews like yours make it worthwhile! Thank you for your business, and we look forward to welcoming you back the next time you are in Buffalo. Yours in Hospitality,... More 

Boston, Massachusetts
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We were on a cross country road trip and this hotel popped up on our gps. We gave it a shot. It's very easy to,get to,on and off the highway and the people,there were very friendly. I was looking for a room with two queen beds but they don't have that. So they gave me a two bedroom and charged... More 

Helpful?
Thank danman7000
ManagerX1, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Thank you for your review of Residence Inn Buffalo Galleria Mall. We appreciate you sharing your comments with other travelers. It is nice to see that you were impressed with your comfortable, spacious and well-equipped room. Our team members love taking care of their guests, and they will be so appreciative of your review. We look forward to having you... More 

United States
Level Contributor
87 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Not for me but apparently for everyone at the hotel. The hotel was 100% booked and the staff were so overwhelmed they shut down. Breakfast ran out of food 2 hours before it was over and refilling was slow and continued to run out without ever getting caught up. Housekeeping could not get to all rooms and required us to... More 

Helpful?
Thank rfmnj
ManagerX1, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Please accept our apologies for not meeting your expectations. We strive to ensure a comfortable stay for each guest, and we are sorry this was not your experience. We can assure you what you reported is not acceptable by our standards, and we will take steps to provide a more satisfying experience for every guest entering our doors. Thank you... More 

Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Had a nice stay here - very friendly (and accommodating) staff, check in was a breeze. I had been there before a few months earlier and they recognized me/welcomed me back, which is a nice touch even if it's just a notation on the reservation that I've been there before. The suite was large, clean, and modern. Lots of outlets.... More 

Helpful?
Thank alastor077
ManagerX1, Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Thank you for your review of the Residence Inn Buffalo Galleria Mall. We are thrilled to read that you loved the excellent service provided by our associates as well as your roomy accommodation. Thank you for choosing to stay at our hotel again and also for recommending our property. We look forward to welcoming you back anytime your travels bring... More 

Columbia, IL
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I would have liked to rate our experience higher, however, we had a bad experience while staying here. There were a few items that went "missing" from our room after our first day there while we were out exploring the city of Buffalo. We reported this to the clerk at the front desk, twice actually, and were told that it... More 

Helpful?
Thank Oceans15
Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This hotel is located directly underneath the flight path for the Buffalo airport. Unfortunately, the hotel also does not have soundproof windows. Shortly after checking into my room, I was greeted with the LOUD noise of a plane flying overhead, and double-checked to see that the windows were shut- they were. This noise continued throughout the night, waking me up... More 

Helpful?
Thank whodeyman
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Residence Inn Buffalo Galleria Mall. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology forthe noise issues you experienced. We... More 

Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this Residence Inn on Saturday, August 13th, and it was a welcome site after a long drive through torrents of rain. But we messed up in the morning and left some clothes in a drawer in the room. When we discovered it later in the day (halfway across New York), they found the clothes and mailed them... More 

Helpful?
Thank Merle W
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Dear Merle W Thank you we appreciate your feedback and are delighted to hear that you had a great stay. I happy we could be the rest in the storm for you! With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Come visit us again soon! More 

Silver Spring, Maryland
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 15, 2016

Love the spacious rooms and easy place to walk the dog. Full size refrigerators helped with our cooler items. Note that this place is by the airport but we didn't experience the take off noise from preventing our sleep. There was a bit of a crisis with a near by water main and we thought the hotel staff handle both... More 

Helpful?
Thank Gwen G
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Gwen G, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 14, 2016 via mobile

I stayed here for 2 night on a recent visit to Buffalo. The employees seem indifferent and it seem that they only had one person working the overnight. When I walked in to check in there wasnt anyone behind the front desk. After a few minutes when someone pooped out no hello just whats your name. Room is standard Residence... More 

Helpful?
Thank Gbaz13
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet your,... More 

Dayton, OH
Level Contributor
112 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed August 13, 2016 via mobile

Stayed 2 nights. First night - air conditioner stuck on freezing. Tried to get help from front desk and no help at all. Very crowded. No place to park. Breakfast wasn't well stocked - ran out of everything. Second night - tried to pull out hide a bed to use and it was broken. Asked for an extra blanket -... More 

Helpful?
Thank Mary Beth P
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

As the cleanliness and upkeep of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping and maintenance team in an effort to improve our service. Thank you for taking the time to share your recent experience at the Residence... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Buffalo Galleria Mall

Address: 107 Anderson Rd, Cheektowaga, NY 14225-4926
Location: United States > New York > Cheektowaga
Price Range: $177 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Buffalo Galleria Mall 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Residence Inn Buffalo Cheektowaga Hotel Cheektowaga
Buffalo Residence Inn
Hotel Style:
#8 Family Hotel in Cheektowaga
#8 Business Hotel in Cheektowaga
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