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Residence Inn Buffalo Galleria Mall

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Residence Inn Buffalo Galleria Mall
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323 Reviews from our TripAdvisor Community

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Showing 320: English reviews
Silver Spring, Maryland
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Love the spacious rooms and easy place to walk the dog. Full size refrigerators helped with our cooler items. Note that this place is by the airport but we didn't experience the take off noise from preventing our sleep. There was a bit of a crisis with a near by water main and we thought the hotel staff handle both... More 

Helpful?
Thank Gwen G
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Gwen G, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I stayed here for 2 night on a recent visit to Buffalo. The employees seem indifferent and it seem that they only had one person working the overnight. When I walked in to check in there wasnt anyone behind the front desk. After a few minutes when someone pooped out no hello just whats your name. Room is standard Residence... More 

Helpful?
Thank Gbaz13
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet your,... More 

Dayton, OH
Level Contributor
106 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Stayed 2 nights. First night - air conditioner stuck on freezing. Tried to get help from front desk and no help at all. Very crowded. No place to park. Breakfast wasn't well stocked - ran out of everything. Second night - tried to pull out hide a bed to use and it was broken. Asked for an extra blanket -... More 

Helpful?
Thank Mary Beth P
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

As the cleanliness and upkeep of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping and maintenance team in an effort to improve our service. Thank you for taking the time to share your recent experience at the Residence... More 

Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Residence Inn is our favorite hotel. We stay in a Residence Inn at least 4 times a year. This hotel has basic attributes of a Residence Inn; nicely furnished, friendly staff, good breakfast etc... The hotel just needs a little TLC. The shower curtain was dirt, shower drained very slowly, bedroom door did not properly close. Overall, still a nice... More 

Helpful?
Thank DTM8
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

HI DTM8, We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

I am a frequent traveller and Platinum with Marriott for several years(75+ nights every year at various Marriott hotels). We found this to be an old, not well maintained property with cleanliness and service in serious need of attention. Also, Marriott should renovate this property at the earliest.

Helpful?
1 Thank Shivaditya S
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn Buffalo Galleria Mall with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve... More 

Orlando, Florida
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

Inflexible and matter of fact management- happy to do favors for local regular guests but no help for lifetime platinum member.... A pet peeve when service is the key to a hotel...Hotel needs a renovation- torn carpet , broken titles, non working door locks, worn out linens- not up to Marriott standards and to top it off WAY overpriced.... If... More 

Helpful?
1 Thank Badgerhound
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Dear Badgehound, Thank you for taking the time to complete a TripAdvisor review in regards to your recent stay at the Residence Inn Buffalo Galleria Mall. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues you experienced.... More 

Fort Worth, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The management staff are very rude, hung up by the manager when asking a question. I am a Silver Marriott member and do not appreciate this quality of service. Rooms are out-dated, rooms are not cleaned (trash not taken out/sheets not changed). Stay somewhere else if you can. 5th Marriott property I have stayed at over the past 4 months... More 

Helpful?
2 Thank Tim R
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Thank you for taking the time to speak with me about your recent stay at Residence Inn Buffalo Galleria Mall. While it was extremely disappointing to hear that your stay with us fell short of your expectations, I am grateful I was able to connect with you on the phone to learn more about the situation. Our aim is to... More 

Columbus, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 14, 2016

My husband, myself, and my sister recently stayed here for three nights in the two bedroom suite. The rooms were spacious and the kitchenette was nice, and one of the main reasons we booked this hotel. Another plus was that it was actually two separate bedrooms and baths, which was hard to find for an affordable price. The beds were... More 

Helpful?
Thank cd0314
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Thank you for sharing your experience at the Residence Inn Buffalo Galleria Mall. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Come visit us again soon! More 

Toronto, Canada
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 14, 2016

Ok, so quick friendly check in, clean room, nice extended stay rooms with everything you need. Good pool, sport court, the usual. Breakfast was great. This hotel is in a great spot just a two minute drive to the Galleria Mall but you can actually walk across the road to Target and some other places. Applebees and a few other... More 

Helpful?
Thank CanuckRoadWarrior
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

Thank You "CanuckRoadWarrior" we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Come visit us again soon! More 

Toronto, Canada
Level Contributor
168 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed July 2, 2016

Close by Galleria Mall and all the other Shopping Malls in the area. Hotel is very well maintained and rooms are extremely clean and spacious. Was upgraded to a 2 bedroom suite which was out of this world. Great Complimentary Buffet Breakfast is served in the morning able 24/7 and coffee/tea is available 24/7 in the lobby. My only negative... More 

Helpful?
Thank denisf255
Kathy R, General Manager at Residence Inn Buffalo Galleria Mall, responded to this review

We take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Residence Inn Buffalo Galleria Mall and we hope you choose to stay with us again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Laundry Service

Additional Information about Residence Inn Buffalo Galleria Mall

Address: 107 Anderson Rd, Cheektowaga, NY 14225-4926
Location: United States > New York > Cheektowaga
Price Range: $173 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Buffalo Galleria Mall 3*
Number of rooms: 113
Reservation Options:
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Also Known As:
Residence Inn Buffalo Cheektowaga Hotel Cheektowaga
Buffalo Residence Inn
Hotel Style:
#8 Family Hotel in Cheektowaga
#8 Business Hotel in Cheektowaga
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