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BEST WESTERN University Inn

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90 East Main Street, Route 11, Canton, NY 13617-1452
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31 Reviews from our TripAdvisor Community

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Showing 31: English reviews
1 review
5 of 5 stars Reviewed 1 week ago

Hotel staff were caring, punctual and respectful. Rooms are comfortable and very clean. Food served at restaurant is flavorful and very appetizing. Their burgers are awesome. You are treated like family, not just a guest. Great job. Location makes it easy to access others areas of city. Only problem, bed was too high off the ground for me.

Review collected in partnership with Best Western

Helpful?
Thank 99sheilar
Chittenango, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Average, nothing fancy or stand out, but comfortable. Convenient location, only negative was on this last trip felt restaurant service not as friendly and timely as in the past. I will still stay, but may decide to eat out.

Review collected in partnership with Best Western

Helpful?
Thank Jack F
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Jack F, Thank you for sharing your experience with the TripAdvisor community! I do apologize for any concerns you had with our wait staff. We are currently working on training our new staff so the next time you stay it will be much improved! We look forward to seeing you, Jack! Ashlyn Pulvermiller General Manager Best Western University Inn More 

Syracuse, New York
2 reviews
5 of 5 stars Reviewed June 13, 2016

Great stay in every respect. Spent a lot of time there and was very comfortable and treated well. Wait staff was very kind and ready to help. We've used this hotel for a reunion for more that a decade and we've never had an issue.

Review collected in partnership with Best Western

Helpful?
Thank Frederick C
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Frederick C, Thank you so much for sharing your review with the TripAdvisor community! I am so glad to hear how much you enjoyed your visit! We thank you for your loyalty as our customer and we very much enjoy having you! Ashlyn Pulvermiller General Manager Best Western University Inn More 

rochester, ny, United States
1 review
3 of 5 stars Reviewed June 13, 2016

I was with my colleagues for a conference. If you are short you might need a step ladder to get into the bed. It was clean and tidy. The check in person was very good. She gave excellent directions and helped me find a vintage quilt display in downtown Canton. The restaurant wait staff was less than expected. The food... More 

Review collected in partnership with Best Western

Helpful?
Thank Sandra C
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Sandra C, Thank you for sharing your experience with the TripAdvisor community! I do apologize for any concerns you had with our wait staff. I am glad to hear you had a nice experience with our Front Desk staff. We look forward to seeing you again soon! Ashlyn Pulvermiller General Manager Best Western University Inn More 

Chalfont, United States
1 review
3 of 5 stars Reviewed June 12, 2016

A nice hotel, with friendly staff and good restaurant, but WiFi was horrible and don't count on using your phone in your room if an AT&T customer, because it won't work. Be prepared to make calls from parking lot.

Review collected in partnership with Best Western

Helpful?
Thank Michael M
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Michael M, Thank you for sharing your experience with the TripAdvisor community! I do apologize for any concerns you had with our internet. I hope you received my email and if you are available, I would love to speak with you about the Wi-Fi and phone service. We hope to see you again soon! Ashlyn Pulvermiller General Manager Best... More 

Lockport, New York
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 9, 2016

SLU and Best Western have invested nicely the last few years( fitness center, new entrance, bed upgrades) and it shows. A quality hotel for a reasonable price and so close to campus. Golf course and lounge both in great condition

Review collected in partnership with Best Western

Helpful?
Thank Tom and Diane S
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Tom and Diane S, Thank you so much for sharing your experience with the TripAdvisor community! I am very pleased to hear that you enjoyed your time and all of our amenities and our recent renovation! We look forward to your next stay! Ashlyn Pulvermiller General Manager Best Western University More 

clay, United States
1 review
5 of 5 stars Reviewed June 8, 2016

Everything was perfect from check in to checkout! Clean pool and hot tub, delicious food, friendly staff and beautiful grounds! Even though it was a business trip, it felt like a mini vacation! I'd recommend this hotel to anyone travelling in northern New York. I'll be back later in the year and I will only stay here.

Review collected in partnership with Best Western

Helpful?
Thank Niccole G
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Thank you so much for sharing your review with the TripAdvisor community! I am so glad to hear how much you enjoyed your stay! We recently released a new menu and our golf course is an amazing part of our property. Thanks again for your support and we look forward to seeing you again soon! Ashlyn Pulvermiller General Manager Best... More 

NE USA
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 6, 2016

I have enjoyed 2 delicious meals at the Best Western in the last 2 weeks. Dinner was mahi-mahi with a mango salsa, fingerling potatoes and fresh vegetables. We tried 2 desserts, an over the top chocolate cake and a strawberry rhubarb pie. Yum! The meal was really so good. For lunch,I ordered the Spring salad with strawberries and chicken. It... More 

Helpful?
1 Thank carolinespencer
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Caroline S, Thank you so much for sharing your review with the TripAdvisor community! I am so glad to hear how much you enjoyed your stay! We are loving our new menu! Thanks again for your support and we hope to see you again soon! Ashlyn Pulvermiller General Manager Best Western University Inn More 

Beachwood
1 review
4 of 5 stars Reviewed June 1, 2016

Stayed here while visiting family in Canton. The hotel was convenient, easily accessible, and provided for all our needs. We used the pool, the hot tub, and ate some meals at the restaurant. We were very pleased with our experience.

Review collected in partnership with Best Western

Helpful?
Thank Linda B
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Dear Linda B, Thank you so much for sharing your experience with the TripAdvisor community! I am very pleased to hear that you enjoyed your time and all of our amenities! We look forward to your next stay! Ashlyn Pulvermiller General Manager Best Western University More 

Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 31, 2016

Most of the people were extremely nice and I appreciate that! I hold nothing against their hospitality. However, there was one fill-in person in the lounge who was very rude, but I believe she is gone. I think the place was just mismanaged. Sometimes it would take hours for food to come out or you would have to wait a... More 

Helpful?
Thank gw1630
Ashlyn P, General Manager at BEST WESTERN University Inn, responded to this review

Thank you for sharing your experience with the TripAdvisor community! I appreciate your positive view on all of our changes here at the hotel and hard transitions. We have the same view as you do and we are working out best every day to achieve it! We hope to see you again soon! Ashlyn Pulvermiller General Manager University Inn More 

Questions? Get answers from hotel staff and past guests. Ask a question

18 photos of this hotel

Management photos: Courtesy of the property manager

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Dining (5)
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Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Business Center with Internet Access
Official Description (provided by the hotel)
Enjoy all of the four seasons in the beautiful North Country here at the BEST WESTERN University Inn of Canton, NY. With easy access off of Route 11, this 99 room property is surrounded by a championship golf course and groomed cross country ski trails. An indoor pool, whirlpool, saunas, and state of the art exercise facility compliment the tastefully appointed rooms. With an on-site restaurant, relaxing lounge, business center, and high-speed wireless Internet, it is the perfect destination for those traveling on business or leisure. Our friendly staff, personalized service and meeting spaces make this an ideal location for any special event.Whether you are planning a meeting, banquet, conference or wedding, the BEST WESTERN University Inn is here to serve you. ... more   less 

Additional Information about BEST WESTERN University Inn

Address: 90 East Main Street, Route 11, Canton, NY 13617-1452
Location: United States > New York > St. Lawrence County > Canton
Price Range: $141 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN University Inn 3*
Number of rooms: 99
Reservation Options:
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Also Known As:
Best Western Plus University Inn Canton Hotel Canton
Best Western Olean
Olean Best Western
Best Western Canton
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