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Holiday Inn Express Canandaigua - Finger Lakes

Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Canandaigua - Finger Lakes
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167 Reviews from our TripAdvisor Community

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Showing 166: English reviews
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Albany, New York
Reviewed 5 days ago NEWvia mobile

Good location off the main highway making it quiet but near good shopping. No restaurants within comfortable walking distance, but not too far away. Room was comfortable and quiet. Bathroom was very clean, but lousy toilet...I suspect "low flow, ecologically friendly" design resulted in poor efficiency, wasting water! Free breakfast was so-so, but adequate. Very friendly, helpful staff.

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Thank jackfpa76
schodack, ny
HOTEL’S FAVORITE REVIEW
Reviewed January 22, 2017

There are less expensive place to stay in Canandaigua, but for comfort and quiet, this place can't be beat. The rooms are spacious and well-appointed. Outlets are located on the base of the lamps on the desk, saving bending and stooping to plug in items. The hot breakfast is a nice tough. Although it's heated (as opposed to freshly prepared...

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1Thank joe-grimaldi
About Hotel's Favorite Review
Courtney K, Front Office Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Thank you for such a great review! We value our guests opinions and feedback. It's especially nice to hear what was enjoyed during the stay. We hope you visit us again the next time you are in the area!

Ontario's Near North, Canada
Reviewed 3 weeks ago via mobile

Spent a couple of nights at this holiday inn express and it's what you'd expect from the express line of the chain. It's a newer building, modern looking and inviting. The rooms are fair size and were topically clean. By topically I mean that the carpets and bedding were clean and the counters had been wiped down. Look a little...

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Thank Neal O
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

We thank you for your valuable feedback because that is what provides us the tools to remain Award Winning with IHG. We will work with our Housekeeping Department to ensure deep cleans are being completed and guest room inspections are more thorough to ensure high level guest satisfaction. We appreciate your positive feedback about the HVAC, TV, WiFi and breakfast...

Reviewed April 11, 2017

We stayed for one night and we couldn't have chosen a better place. The room was immaculate and up to date. The bathroom was beautiful and very clean. Lots of towels and there was a hairdryer that wasn't attached to the wall. The front desk staff was super efficient and friendly and the woman running the breakfast in the morning,...

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Thank debraf440
Courtney K, Front Office Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

This is such a pleasant review to read! We are so appreciative when our guests leave us feedback. Thank you for staying with us and we hope you visit us again in the near future!

Rochester, New York
Reviewed March 14, 2017

I stayed here after a windstorm took out my power for 4 days. It's a new, modern hotel located on a dark isolated road set back off Rts 5 & 20. Be careful driving this road after dark. Hotel guests cross the road while walking across the highway to Wegman's and the lack of any lighting makes them hard to...

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Thank Valerie M
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Thank you Valerie for the great feedback. We will look into adding some nice chairs on the upper floors and we will notify Pepsi about the machine. We are very happy that we were able to provide you a modern getaway during the windstorm and extremely happy to hear that you power has been restored.

Reviewed February 3, 2017

My family stays in Canandaigua every October for a family reunion. This is our go-to hotel whenever we have more guests that can all stay in the lake house we rent. I travel 10 weeks of the year for business, and this is one of my favorite hotels that I've stayed in. Staff are very friendly and helpful and the...

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Thank mamasuz3210
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Thank you so much for the great review mamasuz3210, we greatly appreciate all the kind words you shared. We work really hard to provide exceptional service to all of our guest and we are so happy to hear that you will stay with us again when you return to the Finger Lakes.

Reviewed November 28, 2016

I stayed here on a recent trip and was very happy with my choice. The staff were very friendly. The room was very clean and well taken care of. The morning breakfast was up to typical Holiday Inn standards. I'll be back this coming weekend and am sure the stay will be excellent again. Excellent location with regards to my...

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Thank Erica R
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Thank you for the great review. We are so happy to hear that you enjoyed your stay and that you will continue to stay with us while your Son attends college.

Jacksonville, Florida, Usa
Reviewed November 10, 2016

I was recently here for a 4 night stay and I would not hesitate to stay again if in the area. First I'll start with the fact that autumn in upstate New York is absolutely spectacular so it was a perfect time to visit. Second, this Holiday Inn Express completely impressed me from beginning to end. It appears fairly new...

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1Thank Christine M
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Thank you for the wonderful review. Our staff works very hard to provide exceptional service and we are so happy you enjoyed your stay.

Boston
Reviewed November 1, 2016

We stayed here on a recent trip and were very happy with our choice. The staff were very friendly. The room was very clean and well taken care of. The morning breakfast was up to typical Holiday Inn standards. This would be our choice again if we find ourselves in the area again. Great job.

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Thank 63impala
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

Thank you for the great review. We appreciate all feedback because that is what helps us train employees to provide great experiences for our guests.

Rochester, New York
Reviewed October 25, 2016 via mobile

It was my birthday weekend. We checked in & left immediately to Naples. We returned about 7 so we could unpack & settle in to watch the OSU game. About 7:30 I turned on the TV. Nothing. Hubby went to desk, & the young man said he would need to find batteries for the remote & a "way" to open...

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Helpful?
Thank PaulaandJack
Steve M, General Manager at Holiday Inn Express Canandaigua - Finger Lakes, responded to this review

We are so sorry to hear about the issues you had during your stay with us. It is disheartening to read this review because all staff strive everyday to ensure that every guest has a great experience and a wonderful stay. Unfortunately, we missed some crucial items and for that I apologize. The staff would like to thank you so...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Breakfast included
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Free Parking
  • Concierge

Additional Information about Holiday Inn Express Canandaigua - Finger Lakes

Address: 4420 Eastern Blvd, Route 5 & 20, Canandaigua, NY 14424
Location: United States > New York > Finger Lakes > Canandaigua
Price Range: $138 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Canandaigua - Finger Lakes 2.5*
Number of rooms: 75
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Canandaigua - Finger Lakes staff and other travelers.
7 questions
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Washington DC, District of Columbia
10 months ago
NY
Cleveland, Ohio
over a year ago
Lockport
over a year ago

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Questions? Get answers from Holiday Inn Express Canandaigua - Finger Lakes staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I loved staying in the end rooms. We were next to the stair case, so it was very quiet.”
S3593FGwilliams, Oct 10, 2016 | Read review
“I would pick a 2nd or 3rd floor away from the elevators (about 1/2 way down) to avoid any hallway noise.”
khaki45, Aug 26, 2016 | Read review
“We stayed in Room 306 which was great”
billkU4393NU, Jun 30, 2016 | Read review
“Stay in the back of the hotel overlooking the pond as it is very quiet.”
Irishgirl282014, Oct 14, 2015 | Read review
“Rooms in back overlook pond and woods”
bthomas28, Sep 18, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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