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Country Inn & Suites By Carlson, Rochester-East

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2835 Monroe Avenue, Brighton, NY 14618 (Formerly Holiday Inn Express Rochester)
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205 Reviews from our TripAdvisor Community

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Showing 199: English reviews
United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

We selected this motel as it offered suite rooms and it was conveniently located near the family members we came to visit. The staff was friendly and helpful. Our room was comfortable and clean. The breakfast was tasty and varied over the days we stayed.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Julie N
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Julie N, Thank you for your wonderful comments. I am glad to you enjoyed your stay with us here. I hope on your next trip to this area you will choose to stay with us again. Thank you again! Brian Ugorek General Manager More 

southern new england, usa
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Easy check in n check out! Clean room, comfy bed, micro n fridge. Free breakfast and easy access to interstate. Jus a few miles away! Places to bank, eat n shop nearby, too! Did not check on any other features.

Helpful?
Thank Sb G
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Sb G, Thank you for taking the time to give us a review of your stay with us. I am happy to hear that our location and facility meet your needs. I hope you will choose us again when you travel to Rochester next time. Thank you, Brian Ugorek General Manager More 

Rochester, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

For the price point, it was good. It was clean. The staff was courteous. There was a problem with the plumbing I our first room and the staff immediately moved us to another room. Both rooms were very clean.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Jenny S
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Jenny S, Thank you for your review of your stay with us. I am sorry to hear about your plumbing issue. I hope on your next trip to Rochester you will choose us again. Thank you, Brian Ugorek General Manager More 

Olean, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

If you want a good night sleep, forget it. You can hear every noise and footstep from the room above you. The bed is like a brick, pillows go flat, air conditioner is to loud. However, the staff were wonderful, very nice and helpful. Room was clean, just wish we could have slept.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Thomas/ Barbara M
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Thomas/Barbara M, Thank you for your feedback, I am sorry to hear about your lack of sleep. I will pass along your comments to my staff for them to get acknologement. I hope on your next trip to Rochester we can give you the experience you would expect. Thank you, Brian Ugorek General Manager More 

Fredonia, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Came for a family wedding - so lots of family was there. Hotel was clean, staff friendly, great breakfast. Very convenient to highway exit and lots of stores nearby. If you have lots of luggage, make sure you as for the front building as the back building does not have an elevator.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Ann E
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Ann E, I hope you enjoyed the wedding! Thank you for sharing your feedback with us. I hope on your next trip to Rochester you will choose us again. Thank you, Brian Ugorek General Manager More 

Shelburne, Vermont
1 review
5 of 5 stars Reviewed June 18, 2016

Accommodated all kinds of special needs for us as we gathered for a funeral nearby, from crib to early checki-in time to 5 rooms close together. Staff was terrific from the phone reservations to the Check-out. Great breakfast too.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank 533suzannef
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

533suzannef, Thank you for the kind words about your stay with us. I am sorry under the circumstantces that you were here. I hope you will choose us again when you come back to Rochester for hopefully a enjoyable time. Thank you, Brian Ugorek General Manager More 

Indianapolsi
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 17, 2016

Stay in the hotel on business (booked by others) Hotel is simple. Had to change rooms 2 times. First time we had a ground floor room and you could hear every footstep from upstairs. A very pleasant desk person moved us up stairs where the AC didn't work. Third room was fine. Simple straight forward. Nice location to the city... More 

Helpful?
Thank Eldergioe
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Eldergioe, Thank you for taking the time to give us a review, I am sorry to hear about your room moves . I hope on your next trip to Rochester you will choose us again so we can give you the experience you would hope for. Brian Ugorek General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites By Carlson, Rochester East, NY, where guests are treated to comfortable rooms, thoughtful services and a friendly atmosphere. Situated on the east side, this property in the Brighton/Pittsford area is near major interstates 590, 490, and 390 plus the NYS Thruway I-90. The hotel's location in Rochester, New York is also convenient to the Greater Rochester International Airport (ROC) and lies within walking distance of fantastic shopping and dining at Pittsford Plaza. During your stay, enjoy free high-speed Internet access, a fitness center, a 24-hour business center and the complimentary, hot Be Our Guest Breakfast buffet. You can also easily visit the University of Rochester, the Rochester Institute of Technology, Nazareth College and Seabreeze Amusement Park, all of which are a short drive from the Country Inn & Suites. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester-East

Address: 2835 Monroe Avenue, Brighton, NY 14618 (Formerly Holiday Inn Express Rochester)
Location: United States > New York > Finger Lakes > Brighton
Price Range: $108 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Rochester-East 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express
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