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5102 Lake Shore Dr, Bolton Landing, NY 12814
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Traveler (48)
Room & Suite (7)
Pool & Beach (4)

About

#6 of 8 hotels in Bolton Landing
Location
4.6
Cleanliness
4.5
Service
3.9
Value
4.1
As a courtesy, row boats, canoes and kayaks are available at no charge for Contessa Resort guests and you can rent pontoon boats right on the property at Captains Bob’s. We also offer an Outdoor Pool, Fishing, Basketball, Ping-Pong, Row Boats, Swing Set, Volleyball, Canoes, Kayak and a Merry-Go-Round.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Canoeing
Fishing
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Wifi
Outdoor pool
Non-smoking hotel
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Room features
Air conditioning
Housekeeping
Sofa
Kitchenette
Microwave
Flatscreen TV
Bath / shower
Complimentary toiletries
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
Languages Spoken
English
199Reviews1Q+A33Room tips
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ajdevilish wrote a review Sep 2021
Homer, New York, United States2 contributions1 helpful vote
To say this is a "resort" is a bit of an over statement. I would call it little more than a motel. The owner was rude, cocky and unfriendly, to say the least. While boats are available, the owner charges extra for the use of them. The room was sparcely furnished at best, and there wasn't coffee or anything at all stocked in the 'kitchenette'. In fact there wasn't much at all in the kitchenette aside from a couple of plates, spoons and 1 butter knife. Other staff was mediocre (and that's giving them a little too much credit). There is a fire pit but you have to pay extra for the wood to use it. The cabin side grills are nice, but would be great if more than 1 burner in the whole thing worked, unless you don't need to cook more than 2 hotdogs at a time. If all you want is a bed and someplace to store leftovers during your stay, this is it...if your looking for a little 'more' to your staying experience, there are other places to stay with better atmospheres and the resort feel. Great area and loved my first visit to Lake George, but this place is not what we were hoping for. 2 stars because it wasn't the worst place I've stayed, but it was far less than it was hyped up to be.
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Date of stay: August 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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pjz123 wrote a review May 2021
Green Valley, Arizona14 contributions2 helpful votes
Wow wish I had read the reviews before we booked. Very basic room, no night stands, inadequate lighting, and internet connection so bad I could not stream anything. For this we paid almost $200. Buyer beware! Cold Saturday on memorial day weekend so we were unable to enjoy the lake. Very disappointed.
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Date of stay: May 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Anonymous wrote a review Nov 2020
1 contribution2 helpful votes
The cabins were advertised nicely however, my cabin had ants. I was too nervous to report to the front desk due to the awful attitude of owners. The owner made several racial comments while we were able to hear as guests regarding Jews and Blacks. We heard them scream at guests several times as our cabin was near the office. Guests did nothing but ask for room availability , assistance etc. The rooms weren't available until much later than stated. They overcharged us and never refunded the money even after asking a few times. I would never bring children there because of the language that is used openly. The steep incline from the water is also a problem and all the yelling and complaining about guests makes it very uncomfortable to enjoy. They have zero customer service skills and are actually scary to watch.
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Date of stay: August 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Daydream21314367670 wrote a review Sep 2020
1 contribution1 helpful vote
I and a group of friends were camping on Turtle Island for the weekend. My 89 yo father wanted to join during the day but needed a place to sleep at night. I chose Contessa because it was close to Turtle Is. I called to see which cabin would be closest to the lake edge so Dad wouldn't have to walk far from the dock. I was amazed at the way the man spoke to a potential guest and noted to myself that I hope there's someone a little nicer to deal with when we arrive onsite. The day we arrived I met the owner and as I tried to engage him to ask a few simple questions he kept walking away as I was speaking to him, making me follow him to finish my question. When I returned in the afternoon to check in, he became abusive and told me that he was going to cancel my reservation. I told him it was for my 89 yo father and he told me 3 times that he "didn't give a f#*k!" He cancelled my reservation which turned out to be a blessing. Dad stayed in the Sagamore and I don't ever want to give Contessa a dime of my money. Stay elsewhere!
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Judy B wrote a review Aug 2020
Lake George, New York15 contributions11 helpful votes
+1
We'd made a reservation on line, based on it being on the lake with numerous amenities: pool (closed with no apology), ping pong (table was outside & unusable), free use of boats (they were available but full of water). We arrived at 5 pm & were told our cabin wasn't ready. NO apology. The grill was fifthy. Not sure it's been cleaned all summer. One of the twin beds had no mattress pad -we found it in the armoire & put it on ourselves. The queen bed had a holey blanket & a stained pilowcase. There were no small glasses that could be used for wine or the like. We asked about the pool & Robert's response was: "it's closed. You can see that." When we pointed out that pools all along the lake were open, he said, "I'm not gonna police the pool because of Co-vid. End of discussion. " I'm sure it's obvious why he has a big sign behind his desk: NO REFUNDS. The dining room light didn't work. We told Robert our first full day there. He said they'd be by later. No one ever came. The only bathroom light that worked was over the vanity. The switch by the door did not work. I believe this is a code requirement. The place could be very nice. It lacks so much routine maintenance: overgrown shrubs, rusty playground, overflowing garbage cans. The positives: gorgeous lake view & 2 BR cabins you can rent for less than a week. The pictures on his website appear to be likely 10 years old.
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Date of stay: August 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Hbreig wrote a review Aug 2020
3 contributions7 helpful votes
We arrived with tons of kids in tow to A green, not- opened-this-year pool. When we asked what’s the story with the pool we were verbally assaulted by an angry, abusive lunatic, the owner! He told us if we don’t like it, we should go home. Good luck finding any rooms nearby, he cackled when we were upset by our treatment. Our kids had waited months for this trip and so we all had to gather together and decide to suck it up for the kids. He then added insult to injury when he told two Families out of the five booked for the week that he didn’t have their rooms for that night! We again sucked it up and worked it out ourselves. The boat business at the “resort” prevented the kids from swimming in the lake for the most part. There was a small man made sandy area with lounge chairs looking at the lake but it was in close proximity to all the boaters loading and unloading, docking and fighting with the deck masters. Curses flying. Oh, and it was at the bottom of a very steep hill. Calves convulsed on your way down and chests heaved on the way back up again. Make sure you don’t forget anything when heading down there. The owner was arrested a day after our horrific arrival experience. The word around was that he was nasty to the wrong group. They didn’t suck it up the way we did and so he pulled a gun on them. We got to witness the sheriffs and all the hullabaloo that comes with a bunch of men in a dispute where a gun is drawn. The view is amazing.No doubt. The same view must exist at a place where $279 a night plus taxes and fees gets you your cabin for the nights you book and the advertised pool and lake access that you promised your kids. Who should book this place? People who don’t expect to be treated with respect. People who don’t mind if your room is rented to someone else. People who don’t mind getting cursed at. People who have no intention of swimming in a pool or who are ok with minimal lake use.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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ZZY wrote a review Jul 2020
1 contribution3 helpful votes
We called the property to ask a few questions and the owner turned from impatient to nasty and hang up on this. It is unconceivable how could somebody this unprofessional and hostile ends up running a hospitality business. We were completely turned off.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Edward1976 wrote a review Jul 2020
Rochester, New York74 contributions53 helpful votes
This place was not bad, we had a pet friendly cabin and it was clean. Full size kitchen. Shower was tiny but the water pressure was great! Read a lot about Captain Bob but he was good with me, probably would see what others wrote about if you didn’t except him for his personality. The rest of the staff Brandon, Becca and others were great. The road to lake was very steep so you will get a workout lol. Got charge alittle extra for a dog thought that was included in online pricing but wasn’t much so I was happy to get the best view cabin! Cabin 9!
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Krystal L wrote a review Jul 2020
Liberty, New York2 contributions8 helpful votes
We rented a pontoon boat from Captain Bob. From the beginning he was very rude to us. We then had to wait an hour on the doc to get on our boat. This came off the time we had rented for which only left us 7 hours. Our party consisted of 10 people and we were given a "new boat"(but it had over 8000 hours on it). We went out on the boat and when the adults sat in the front of the boat it started to sink. The weight rating was less then our amount of people. The deck hand should have noticed this and had us change the size boat if our weight was over the limit. When we got out on the water it was very choppy and due to the weight of the people the waves were coming up and over the boat. However we were going very slow. When we started to. go a little faster a wave came upend smashed the front of the boat. Causing the wave to crash into the boat and bend the front railings. At the same time causing one of the children to fly off the seat and scrape his face. After this happened we went immediately back to the dock. When we arrived the dock hand was running his moth and very rude. He took pictures and sent them up to Bob. In less than 5 minutes to the time we got to the office, Bob had already wrote a bill up for use totaling almost $2800. He told us however if we paid it then we could only pay $2500. But if we choose to not pay it he would have us brought to court. My husband is a mechanic with the ability to fix things and get the parts wholesale to this boat but Bob did not want to hear that. He wanted his cash, because if he really checked prices it would have taken longer than 3-5 minutes to write a bill. I told him that since I was buying new parts for his boat I would be back next month to pick up the broken ones. That way I at least knew he would have fixed the boat. At that he told us we were not welcome on his property. Please do not rent from this man. He has a scam. This "new" boat is still under a full warranty from the company (We called). The parts that were "broke" are covered under the warranty, so the only thing if anything we should have paid for is shipping and labor.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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CJL1966 wrote a review May 2020
1 contribution3 helpful votes
this owner is extremely unprofessional and rude . Should not be a owner for hospitality business , were customer comes first. My family and i left the same day we were suppose to check in.. Not surprised to see another customer review with same feedback...
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Date of stay: August 2019
Rooms
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
4 Helpful votes
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PRICE RANGE
$165 - $264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
contessa lake george hotel bolton landing, contessa lake george motel and resort
LOCATION
United StatesNew YorkBolton Landing
NUMBER OF ROOMS
17
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Frequently Asked Questions about Contessa Resort
Which popular attractions are close to Contessa Resort?
Nearby attractions include Indian Tepee Gift Shop (0.6 miles) and Adirondack Trails Store (0.7 miles).
What are some of the property amenities at Contessa Resort?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Contessa Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Contessa Resort?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Contessa Resort?
Yes, free parking is available to guests.
What are some restaurants close to Contessa Resort?
Conveniently located restaurants include Cate's Italian Garden, The Huddle Kitchen & Bar, and Chateau On the Lake.
Are there opportunities to exercise at Contessa Resort?
Yes, guests have access to a pool during their stay.
Is Contessa Resort located near the city center?
Yes, it is 0.6 miles away from the center of Bolton Landing.
Are pets allowed at Contessa Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Contessa Resort have any great views?
Yes, guests often enjoy the mountain view available here.
Is Contessa Resort accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.