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Quality Inn & Suites Palm Island Indoor Waterpark

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Quality Inn & Suites Palm Island Indoor Waterpark
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373 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites Palm Island Indoor Waterpark
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Showing 372: English reviews
Waverly, New York
Reviewed April 25, 2014

The hotel is need of renovation. It is a decent hotel for young families, I suppose. There was construction material laying around. The food was good but the bar and restaurant did have any atmosphere and were run down. The bartenders are young and constantly on their cell phones, which I suppose is to be expected. My room was slightly...

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3Thank CMennig
Auburn, New York
Reviewed April 6, 2014

let me start with my arrival, Debbi at the front desk was more than accommodating. she make sure my wake up call and late check out was set up.My family enjoy water park while I am in conference in the hotel. I join with my family after my conference.I enjoy 2 big slide and hot tub. Water park is not...

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1Thank Mehul K
Ontario
Reviewed March 17, 2014

We are not new to the Rochester as we have family in the area, but we never get to be tourists when we're in town. So the Clarion was an ideal, quick stop in our itinerary for Ontario's March Break. Our 4th and 6th grade children enjoyed the water park for an evening, though preferred to watch TV the next...

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1Thank AA_eh
Rochester, New York
Reviewed March 6, 2014

My husband and I stayed at this Hotel for 1 Night and it was one night to many, there were bugs everywhere and the room looked like it was from the 80's, also there were stains on every surface. I had requested extra pillows in the room for our arrival due to being 6 months pregnant when making the reservations,...

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4Thank liz h
Hamburg, New York
Reviewed March 2, 2014

The water park was fun and is really perfect for younger kids. I also have two older children, and I warned them ahead of time that the park was geared toward younger kids. They did still have fun on the two larger slides. The hotel wasn't as clean as I would have liked. Even the lobby and restaurant needed to...

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2Thank travelingcircus214
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you so much for your review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

Reviewed February 27, 2014

Appearance to me is HUGE in the hotel business. When your lobby is nicer than your rooms thats just wrong! Stains on the ceiling stains on the couch cushions on the pull out bed all over the love seat! Seriously invest in some stain remover or send the seat covers to a professional cleaner if your housekeeping can't get things...

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3Thank EasilyPleasedPerson
ParkRoadHospitality, Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for sharing your experience in our hotel. I have shared your review with our housekeeping staff and are taking proper action to prevent this. We have already taken care of the room that you stayed in. We have had over hundreds of guest during the presidents day week. We had not received any complaints about anyone being sick...

Reviewed February 22, 2014

The water park is pretty good; 2 fully enclosed, twisty slides that begin inside, go outside and then finish back inside (one fast, one slow...you must be at least 42" tall for both), a large (25 person) hot tub, a 30-40 person pool with a basketball hoop and a kids play area (1 foot deep) with three little slides (two...

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Thank Nordimus
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for your review. We are so glad to hear that your kids enjoyed the water park. We have recently renovated our windows for the entire building and we have many upgrade plans in near future. We are constantly improving to serve you better. Thank You

Reviewed February 22, 2014

We just returned from an over night stay with our 6 year old grandson. While this is an aging hotel, it was clean and very well managed. The waterpark was a lot of fun for my grandson on Sat. and Sun. We purchased the waterpark package which included several vouchers. We used the $25 breakfast one and ended up paying...

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2Thank Martha S
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you so much for your review! We are so glad to hear that you and your grandson enjoyed the hotel. We sincerely appreciate your kind review. We look forward to your next visit. Thank you

Syracuse, New York
Reviewed February 19, 2014

The waterpark itself was wonderful. It is perfect for kids 12 and under (which I have) and there are plenty of lifeguards on duty. The lifeguards don't take any crap either... They discipline as necessary to keep lines flowing and the park safe for everyone, while still being very pleasant/cordial. The front desk staff was also wonderful- very friendly and...

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2Thank Mianellasmom
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for your review, On behalf of our entire staff I apologize for your experience in our hotel. I can assure you that the issues you have mentioned has been properly addressed. I have shared your review with our hotel staff. Cleanliness and staff service is our top priority. We are constantly updating and upgrading to serve you better...

Georgia
Reviewed February 18, 2014

This hotel has great potential, but it is in serious need of updating. The Palm Island Waterpark is great and the perfect size for families with young children. The hotel on the other hand is one of the worst hotels I've stayed in. I was afraid to let my children touch anything, it felt so dirty. The carpets are filthy,...

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Thank Bargain_Hunter713
ParkRoadHospitality, General Manager at Quality Inn & Suites Palm Island Indoor Waterpark, responded to this review

Thank you for your review. We are constantly updating to meet our guests' need. We recently upgraded all our windows, carpets and newer flat screen TVs. We have much more planned this year. Thank you for seeing the potential in us. We are working hard to turn that into reality. I hope your next visit will be pleasant. We are...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 

Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Address: 8250 Park Road, Batavia, NY 14020 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Location: United States > New York > Batavia
Price Range: $70 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and other travelers.
6 questions
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Questions? Get answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Book Suites”
 of 5 bubbles serenarichardson52, 1 week ago | Read review
“we stayed near the water park for convience”
 of 5 bubbles 942debi, Nov 13, 2016 | Read review
“Quieter rooms are away from the water park access. If you are traveling with kids, get the rooms over looking the water park!”
 of 5 bubbles drtaxalbone, Nov 11, 2016 | Read review
“Pick a different hotel.”
 of 5 bubbles 225katharinef, Sep 17, 2016 | Read review
“None of them”
 of 5 bubbles BIGAC44, Aug 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question