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BEST WESTERN Crown Inn & Suites

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181 Reviews from our TripAdvisor Community

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Showing 180: English reviews
United States
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

All and all this is great place to stay in Batavia. The rooms were clean and comfortable. wi-fi was very good. Hot breakfast in the morning was very good lots of item to choose from. All staff was very friendly. I always enjoy a hot tub at this hotel.

Review collected in partnership with Best Western

Helpful?
Thank Luis P
bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review

Thank you for letting us know about your recent stay. We are pleased that we were able to provide you with a comfortable and relaxing stay. Please come back and stay with us again soon. More 

Los Angeles, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

This hotel was in a good location for Batavia and was clean but we thought it overpriced for what it was. Also, the air conditioner was unreliable and very loud. I was expecting something better for the price.

Helpful?
Thank Julie G
bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review

Thank you for letting us know where we did not meet your needs during your recent stay. I will have our maintenance engineer check the air conditioner and see what the issue might be. We hope that we can host you again soon. More 

Kitchener, Canada
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The room,was clean,beds comfy,spacious,nice indoor pool, however the hottub was only warm not hot.Management was notified but this hottub was not fixed. The breakfast was also mediocre.This an average motel with no standout features

Review collected in partnership with Best Western

Helpful?
Thank paul r
bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review

Thank you posting about your stay. We went to check on the temperature and found that it is set to the maximum allowable temperature. I wish we could make it a little warmer. We recently upgraded our breakfast offerings we hope that on your return visit, you will find it more to your liking. More 

Saugerties, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

My husband, son and I took a spontaneous trip to western NY with no reservations and through Trip Advisor found this very reasonable motel.. Asked for a room near the pool and receptionist was able to meet our request, even gave suggestions for restaurants!!!

Helpful?
Thank macdoogie
bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review

We are so happy that you stopped at our hotel and let us know about your stay. We are happy that we were able to get you and your family near the pool so you could enjoy our wonderful leisure area. Please come back soon. More 

Franklin Square, New York
Level Contributor
6 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

My family and I stayed at this hotel for one night only After visiting Niagara Falls. Check-in was a breeze as well as the check out. The room was clean, quiet and had what we needed to recuperate after a long drive. We also liked the breakfast. I will consider staying in this hotel again in the future.

Helpful?
Thank babee1998
bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review

Thank you for letting us know about your stay during your trip to the Falls. We are glad that you could relax and enjoy the beautiful surroundings in the area and in our hotel. Please come back soon. More 

Staten Island, New York, United States
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was the closest hotel to Letchworth State Park which I was visiting. A 40 minute ride from the park and the only Best Western in the area. I stay at Best Western's whenever I travel an this one had just finished up renovating the carpets in the halls/rooms. Their air conditioning in the lobby and halls was not working... More 

Helpful?
Thank Laura T
bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review

Thank you for being such a loyal customer to Best Western and choosing to stay with us. We apologize that the AC was not working in the hallways during your visit but glad that your room was comfortable. We agree that we wish there were more dining choices in the area but do like Alex's place. We hope to see... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here in past we always had a good time at this hotel. Rooms are newly renovated. They also did nice job about side of building. Our king suites had fridge and microwave which is plus point for us. Breakfast had plenty of choices to eat from. I highly would recommend this hotel to anyone traveling through this area.

Helpful?
Thank Randy W
bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review

We are so glad that you enjoyed our newly renovated rooms and the new exterior paint. We love that you enjoyed our suites with the additional amenities. Thank you for your recommendation and we hope to see you again soon. More 

Dunedin, Florida
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Best Western I am becoming less and less enchanted by your privately owned 'franchise' hotels. This one is a perfect example of very old and now newly renovated in a cheap, slapdash attempt. The new carpeting was so swirly it caused vertigo; the olive green and gold interior of our room was so retro we wondered who in the world... More 

Helpful?
Thank floridatravelerssss
bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review

We are disappointed that you did not enjoy your visit with us. We wish that our recent renovation and efforts to upgrade and update our hotel would have made your stay with us enjoyable. We hope that you will give us another chance to make your travel experience enjoyable. More 

Liverpool, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

When we arrived here I was shocked that the photos of this hotel are completely different from the actual hotel (except for the rooms and pool area which looked about the same to me). I feel deceived, and said so in the Best Western survey I filled out. Not ethical at all. The manager then emailed me about how they... More 

Helpful?
Thank mjo128
bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review

We apologize for any misunderstanding about the online pictures. We have started a renovation and the standard procedure is to wait until the entire project is complete before updating the pictures. The pictures on the website are the older pictures so we thought that arriving and finding the renovation would be a pleasant surprise. Thank you for staying with us. More 

East Lansing, Michigan
Level Contributor
24 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Right off of I90 and easy to reach. Good breakfast included. Some rooms are pull up motel style. New carpet. Unusually warm hallways and breakfast area. My room AC kept shutting off in the night and the room was very warm, I dialed the setting back to warm/cool and that seemed to fix it but could only keep the room... More 

Helpful?
Thank passingonthrough
bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review

Thank you for staying with us and posting your review on Tripadvisor. We do have several options for access to the hotel, better to accommodate our guests. We wish the AC worked better during your stay and we will research why the AC did not get the room cooler. More 

Questions? Get answers from hotel staff and past guests. Ask a question

21 photos of this hotel

Management photos: Courtesy of the property manager

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Dining (4)
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Bathroom (4)
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Room/Suite (6)
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Business Center/Function Rooms (1)
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Pool/Beach Area (1)
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Hotel & Grounds (2)
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Other (3)
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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Breakfast
  • Free Parking
  • Business Center with Internet Access

Additional Information about BEST WESTERN Crown Inn & Suites

Address: 8210 Park Rd, Batavia, NY 14020-1270
Location: United States > New York > Batavia
Price Range: $77 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Crown Inn & Suites 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Best Western Crown Inn And Suites
Best Western Crown Hotel Batavia
Best Western Batavia
Batavia Best Western
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