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BEST WESTERN Discovery Inn

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418 Reviews from our TripAdvisor Community

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Showing 409: English reviews
Evansville, Indiana
Level Contributor
20 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

We drove 800 miles that day and the room we were given had NO HOT WATER. I told my wife we will check it in the morning and it was still COLD. I informed the front desk all they said they could do is turn in a work order to have it looked in to.

Helpful?
Thank BigdogGWS
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Thank you for your feedback. While it is rare, unforseen maintenance issues can occasionally present themselves. Please accept my sincerely apologies for the discomfort this caused. I am working with the team to ensure that this was an isolated issue and that is immediately corrected moving forward. In addition, we’re reviewing procedures in order to better serve guests. Don’t hesitate... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

I stay at this Hotel frequently and the staff is always friendly and helpful and rooms are always well kept. The breakfast has a large selection to choose from and is always well stocked and they also have a New Mexican style chile with potatoes that you have to try!

Review collected in partnership with Best Western

Helpful?
Thank X1680KMpatricko
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Thank you for being a loyal guest of our Best Western and leaving feedback. It’s always our highest honor to provide the type of experience for our guests that leave them wanting to return again and again. Glad you enjoy our full breakfast buffet with a southwest flare! We look forward to your next visit. Enjoy the autumn season! Best,... More 

Freeport, Florida
Level Contributor
161 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
2 of 5 stars Reviewed 1 week ago

The GOOD stuff first: The bed was stellar – we slept great! Our room was clean and although the bathroom was small, it was clean. The towels were some of the best we’ve ever found in a hotel -- kind of out-of-place and much nicer than you would expect to find in this hotel. However, the wash cloths were very... More 

Helpful?
Thank CushyCouple
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Thank you for the generous compliments and feedback. I am happy to note that you enjoyed a great night’s rest, found the room clean and our new towels fluffy! Also great to hear our wireless internet provided the fast speeds guests rely on when traveling. We’ll be sure to give Savannah recognition for providing a welcoming environment at check-in. In... More 

Austin, Texas
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at Tucumcari because it was late and we had driven most of the day. There were several choices of hotels at the I40 exit and because we have generally had good experiences at Best Westerns and it was next to K-Bob's we chose this hotel. BE ADVISED: It is the only time in the US I have found... More 

Review collected in partnership with Best Western

Helpful?
Thank Robert F
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings, and thank you for taking the time to write a review! We always enjoy hearing from our loyal Best Western members. I’m pleased to hear you enjoyed your stay with us overall and found our location convenient by K-bobs. We look forward to seeing you again the next time your travels bring you to Tucumcari, and remember that the... More 

Los Angeles, California
2 reviews
5 of 5 stars Reviewed 1 week ago

I had a very positive experience staying here. I did travel with cats and one did manage to find a hiding place under the bed within the frame so just be aware of this if you have a cat that likes to hide. The people were very helpful getting my cat out from under the bed. It is a clean... More 

Review collected in partnership with Best Western

Helpful?
Thank carolkR4945MU
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Thank you for highlighting cleanliness and service in your review. I am relieved we were able to help your furry friend our from her hiding place. We hope you’ll visit again the next time your itinerary brings you through Tucumcari. In the meantime - happy travels! Best, Donna, GM More 

1 review
1 of 5 stars Reviewed 2 weeks ago

This location is outdated and not being maintained well. I was brought some cleaning supplies to clean the hair out of the tub myself. There was so much hair, I checked under the bath mat placed on the side of the tub and was not surprised to find more hair there. The "clean" remote had debris on it but was... More 

Helpful?
Thank Laura B
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Please accept my deepest apologies for the frustrations you outline in your review. We work hard to not only meet but exceed guest expectations, and it is with regret from our end to learn that a quite atypical housekeeping issue added any inconvenience to your time with us. It sounds like your room was not properly readied for arrival. I... More 

Hemet, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Very nice motel. Staff was excellent. Bed not as comfortable as some of BW other motels. (I'm Spoiled, I have a brigs mattress at home). Service during breakfast was excellent. Parking was good and grounds were clean. Pool was nice.

Review collected in partnership with Best Western

Helpful?
Thank Robert D
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings, and thank you for taking the time to write such a positive review! I’m glad you enjoyed a comfortable stay with us overall and experienced the warm and welcoming environment that you know you can count on from Best Western! We look forward to seeing you again the next time you’re in Tucumcari, and until then-- happy travels! Best,... More 

Englewood, Florida
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Clean, good sized room, nice pool, personal patio. The hot breakfast was the best we have had on a 3 week road trip. Lots of hot and cold choices, all fresh, including fresh cut up fruit (strawberries and melon). Good value and convenient.

Helpful?
Thank carltish
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Greetings, and thank you for your review! I’m thrilled to hear you had such a pleasant stay with us-- our complimentary homestyle breakfast is a sure hit! We look forward to seeing you again the next time you’re in Tucumcari, and thank you for choosing Best Western Discovery Inn! Best, Donna, GM More 

Topeka
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was an awful stop followed by another BW in Flagstaff AZ as we drove to CA. I was never so disappointed, both hotels are at best two star and should be no more than 70.00 per night!! Our bathrooms were not particularly clean, the mattress were worn, soft and lumpy, we tossed all night. The air conditioners sounded like... More 

Review collected in partnership with Best Western

Helpful?
Thank 63mossy
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Thank you for letting us know you felt disappointed in your stay. We’re always saddened to hear when we have missed the mark and i have noted your feedback. In cases like this, we always ask ourselves what we could have done to turn the experience around while the guest is still on property. When presented with an issue, our... More 

Southh San Francisco
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I was a little frustrated when we arrived and were told that check in was at three and there was no early check in. We looked around the town to check out the famous wall murals. When I went back to look at the BW web site I saw check in time was 2. I brought it to the desk... More 

Helpful?
Thank alexanderra1
donna_BWDI, General Manager at BEST WESTERN Discovery Inn, responded to this review

Thank you for your stay and generous review. Despite a mix-up at check-in, I am pleased to know you enjoyed the rest of your visit. As a result of your experience, we’re reviewing our procedures. When available, we do allow a guest to check-in early. Glad to hear the room and pool were both clean. We look forward to welcoming... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry

Additional Information about BEST WESTERN Discovery Inn

Address: 200 E Estrella Ave, Tucumcari, NM 88401-4227
Location: United States > New Mexico > Tucumcari
Price Range: $117 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Discovery Inn 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Best Western Discovery Hotel Tucumcari
Best Western Tucumcari
Tucumcari Best Western
Hotel Style:
#5 Romantic Hotel in Tucumcari
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