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Holiday Inn Express Santa Rosa

HIExpress.com$93*
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Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Holiday Inn Express Santa Rosa
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216 Reviews from our TripAdvisor Community

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Showing 215: English reviews
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Oro Valley, Arizona, United States
Reviewed 3 days ago NEWvia mobile

We stayed here a year ago and the stay was fine. This May 2017, we found the hotel dirty. Carpets throughout dirty and in disrepair. No threshold carpet at entrance to our room. So lots of unwanted hallway light all night. Bathroom in our room dirty, carpets in our room were so bad we kept shoes on all the time....

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Helpful?
Thank Tony S
Murrieta, California
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago via mobile

Used reward night to stay here on 04/29. Front desk manager Zachary velasquez, was very helpful and got me checked in rapidly. There is a pride of ownership in this property, looks in very good shape. However, Zachary told me the hotel is 10 years old and renovating is being done on the 3rd floor. Even located close to the...

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Helpful?
Thank SoCalOregonian
About Hotel's Favorite Review
Josh M, Manager at Holiday Inn Express Santa Rosa, responded to this review

Thank you so much for your awesome review about your stay at our hotel. Our team will be so happy to know you enjoyed your stay. We hope to see you again soon, have a great day! Sincerely, Joshua McBee

Reviewed 6 days ago NEW

We were very impressed with the swimming the same quality of the road we enjoyed a very good breakfast as we have left the next morning can't think of anything that could have been nicer except some very very minor maintenance issues.

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Helpful?
Thank deaconswihart
Josh M, General Manager at Holiday Inn Express Santa Rosa, responded to this review

Thank you so much for taking a time to post your review! We enjoy hearing positive reviews from all our guests! Hope you made it to Texas safely. Come back and see us again and we'll make sure the pool water is cool and the hot tub is warm :) Sincerely, Joshua McBee General Manager

Midlothian, Texas
Reviewed 1 week ago

We just stayed here one night on our way to Colorado. It was a very pleasant experience. The rooms were nice, breakfast was good and the price was reasonable. I would stop here again. The employee at the front desk was very helpful in finding us a good dinner spot for the evening.

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Helpful?
Thank Laura F
Josh M, General Manager at Holiday Inn Express Santa Rosa, responded to this review

Thank you so much for your review! We love to hear feedback from our guests, especially when you reflect on your positive experience. Next time you're passing though, come on in and we'll give you a room upgrade, on us of course! Sincerely, Joshua McBee General Manager

Jackson, California
Reviewed 4 weeks ago

Stayed in Late April, 2017, Usually stay in HIE properties when traveling, this time was a bummer. First, the property is apparently undergoing renovations, so I will give them a little slack. But the rooms near the highway will still be noisy when renovation is done. The hallways and the door to our room (and others) are pretty beat up...scrapes,...

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Helpful?
Thank PoolmanTom
Josh M, Manager at Holiday Inn Express Santa Rosa, responded to this review

Thank you for your feedback. We understand and apologize for the inconvenience caused by the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the area. Please feel free to reach out to...

Arizona
Reviewed April 22, 2017 via mobile

The hotel is attractive and convenient to the Interstate and restaurants. Our room has been recently remodeled and fresh. The hotel is not finished with the remodel and some of it looks tired...so time is right for the remodel. It is usual-HI Express clean and comfortable.

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Helpful?
Thank FrenchMD
Josh M, Manager at Holiday Inn Express Santa Rosa, responded to this review

Thank you so much for staying with us! We always enjoy receiving feedback from our guests and we love to hear positive feedback. We do apologize if our remodel was of any inconvenience to you. Have a great day and come back to see us soon! Sincerely, Joshua McBee

Denver, Colorado
Reviewed February 17, 2017

Hotel is going through a much-needed renovation. Carpet in the room was soaked in the hallway outside the bathroom. Wear your shoes while in the room! The pillows needed to be thrown away years ago. They are flat and used heavily -- yuck. Electrical outlets near the desk do not work which made this business trip nearly impossible. Loud highway...

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Helpful?
1Thank NeilRocks
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Dear NeilRocks, Thank you so much for taking this time to share your thoughts about your recent stay. I do apologize for our hotel's current state due to remodeling. We do want to provide a comfortable stay experience for all our guests and I want to say I am sorry we fell below expectations. If you have any questions please...

Victoria
Reviewed February 6, 2017

Nice hotel , beds were okay, they are doing a lot of remodeling so it got noisy about 8am, so don't plan on sleeping late. room was clean. front desk was pleasant & helpful during check in. free breakfast

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Helpful?
Thank Pamela L
Suzhou, China
Reviewed February 1, 2017

Although there was renovation happening on the third floor, our room was clean, quiet and comfortable. What more can you ask for! Breakfast was very good. Dallas at the front desk was especially friendly and helpful.

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Helpful?
Thank Chris090909
Santa Fe, New Mexico
Reviewed January 21, 2017 via mobile

Large chains owe travelers a certain level of quality since we rely on their maintaining standards. This property is clearly below current HIE standards and needs to be upgraded or sold to a lesser chain. That said, it seemed to be reasonably clean and the front desk attendant (Dallas) was friendly and helpful. My advice would be to bring HIE...

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Helpful?
2Thank Steve H
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Dear Steve H, I would like to take this time to thank you for writing us this review about your recent stay at our hotel. I do apologize that our hotel was not up to par and we did not exceed your expectations. I am happy to announce that we will be working to make enhancements to deliver a more...

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06/11/2017 06/12/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel of Santa Rosa, NM. We are located on Historic Route 66, also near Interstate 40, and Hwy 84 and 54. We are also conveniently located near Blue Hole (Scuba Capitol of the Southwest), and minutes away from Santa Rosa Lake & state park, for boating, fishing and water skiing. Enjoy a leisurely cruise on Historic Route 66 on your way to Santa Rosa Softball Complex, Park Lake (with slide) and golf course, just miles away from the hotel. Begin your day with our complimentary hot Express Start breakfast bar (6 AM to 9:30 AM daily). Relax in our indoor heated pool & spa, or play a game of pool in our game room, or exercise in our fitness room. You will be walking from one of the most unique lobby while making your way to your room, complete with the luxurious Simply Smart Bedding and high-speed Internet in all rooms. We also have two elevators in our hotel. Come enjoy our Southwestern hospitality! ... more   less 

Additional Information about Holiday Inn Express Santa Rosa

Address: 2516 Historic Route 66, Santa Rosa, NM 88435-2854
Location: United States > New Mexico > Santa Rosa
Price Range: $104 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Santa Rosa 2.5*
Number of rooms: 72
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Also Known As:
Holiday Inn Express Santa Rosa Hotel Santa Rosa
Holiday Inn Santa Rosa
Santa Rosa Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Santa Rosa staff and other travelers.
3 questions
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Questions? Get answers from Holiday Inn Express Santa Rosa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try a different hotel. If you stay here, get a room near front of hotel (near street) Rear of property, closest to I40 is pretty noisy.”
PoolmanTom, 4 weeks ago | Read review
“Wait for the renovation to be completed”
NeilRocks, Feb 17, 2017 | Read review
“Don't stay here.”
NJTraveler2011, Oct 29, 2016 | Read review
“No comment”
rayt190, Sep 17, 2016 | Read review
“not sure there is one due to freeway and truck stops nearby”
41dang, Aug 16, 2016 | Read review
5 of 5
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HIExpress.com
$93* /night
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Prices are for 1 room, 2 adults
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