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Holiday Inn Express Santa Rosa

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Holiday Inn Express Santa Rosa
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199 Reviews from our TripAdvisor Community

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Showing 198: English reviews
Woodward, Oklahoma
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Really enjoyed the hotel, the front desk staff was very accommodating and friendly. The room was big enough for my husband's and my SCUBA gear. Also had a couple of options of carts to load it all up. The breakfast was good, typical breakfast for this hotel chain. The attendant to the breakfast was very friendly. Overall, a great clean... More 

Helpful?
Thank Shonda L
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Hi there Shonda L, Thank you so much for writing us this review. I am so delighted to hear that you enjoyed your time spent with us while in Santa Rosa, New Mexico. Great reviews like yours' motivates our team to continue excellent customer service to all and I will share your comments with them. We hope to see you... More 

Las Cruces, New Mexico
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We were in Santa Rosa, NM. for a car show and had planned to stay two nights Sept. 16 & 17. One night was enough, indoor pool too cold to enjoy, hot tub did not work, bathroom floor in Room 116 was not clean, this is an older property that has not been well maintained, inside the shower a repair... More 

Helpful?
Thank rayt190
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Dear rayt190, Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. Rest assured that these issues you have expressed about our indoor pool & hot tub and room cleanliness will be... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My aunt and I were on a cross country drive out to my new school, we had just come from one of the WORST experiences in a hotel we had ever had (the freaking elevator at the last hotel had dropped 4 floors with us in it!) and were exhausted from having driven from Memphis into New Mexico. We saw... More 

Helpful?
Thank kishikat
Saint Joe
Level Contributor
41 reviews
7 hotel reviews
4 of 5 stars Reviewed August 19, 2016 via mobile

Our room was clean & comfortable, however, the breakfast area was not very well-attended. The hotel was easy to find, not far from I-40 & on Route 66. There is a Dairy Queen nearby which was good for us to grab a bite.

Helpful?
Thank Mary Y
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Hi Mary Y, Thank you so much for taking the time to write us this review. We are happy to know that your room was clean & comfortable and that our hotel was easy to find. We appreciate your comments about our breakfast and will share these with our team members so that we can continue to improve our services.... More 

Owasso, Oklahoma
Level Contributor
118 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed August 17, 2016

One of the better places to stay in Santa Rosa, probably the best, if you're looking for a reliable chain hotel. There are some older charming motels in town but this stay was one of functionality only for us,and it provided that very well. The good: Ample parking, clean room, comfy bed, very nice breakfast with good choices. The not-so-good:... More 

Helpful?
Thank ronda h
Michaela D, Regional Director of Operations at Holiday Inn Express Santa Rosa, responded to this review

Hello ronda h, Thank you so much for taking the time to write us this awesome review about your recent stay at our hotel. My team and I are so delighted to hear that you enjoyed your time spent with us at our Holiday Inn Express of Santa Rosa, New Mexico. We appreciate your great comments about our clean rooms,... More 

Oklahoma City, Oklahoma
Level Contributor
100 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed August 16, 2016

Maybe it's getting a bit dated or too much traffic since it's the nicest place in town, but they could really work on the cleanliness. Tile and paper starting to peel and floors not as well vacuumed and swept, little stuff but noticeable. Breakfast was good as is usual. Front desk at check-in was really friendly and helpful. WIFI SUCKS,... More 

Helpful?
Thank Dan G
Michaela D, Guest Relations Manager at Holiday Inn Express Santa Rosa, responded to this review

Dear Dan G., Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Michaela Dodson Regional... More 

Oberlin, Louisiana
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed August 13, 2016

This hotel offers clean rooms, large indoor pool, laundry service on the 3rd floor, complimentary breakfast, and a great staff. We enjoyed our stay here. The hotel is clean but needs some upgrades. We recommend this hotel if you are passing through.

Helpful?
Thank Erica C
Michaela D, Director of Sales at Holiday Inn Express Santa Rosa, responded to this review

Hello there Erica C. Thank you for writing us this awesome review about your recent stay at our hotel. We are delighted to hear your wonderful comments and that you enjoyed your time with us here at the Holiday Inn Express of Santa Rosa, NM. Unfortunately, our hotel is in need of some touch-ups, but I would like to announce... More 

Tecumseh, OK
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 31, 2016 via mobile

From Las Vegas, we tried to make it to Tucumcari but a storm delay changed our plans and our typical hotel choices were booked. This HIE is clean - has a lovely lobby - and a courteous staff. The room was clean with comfy beds. There is some freshening/updates that could be done, but it was fine. My complaint is... More 

Helpful?
Thank BandMomTecumseh_OK
Michaela D, Director of Sales at Holiday Inn Express Santa Rosa, responded to this review

Dear BandMomTecumesh_OK, I would like to thank you for taking the time to write us this review about your recent stay at our hotel. We appreciate your great comments about our courteous staff, our lovely lobby, and our comfy beds. We would like to let you know that our hotel will soon be going through a full renovation. I want... More 

Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 27, 2016 via mobile

My husband and I travel quite often and always stay at Holiday Inn Express when available, so we were very disappointed when we stayed at this establishment in Santa Rosa and found it to be in such bad shape. From the outside it was very nice and looked fairly new...the rooms proved a different story. Our room was not very... More 

Helpful?
Thank Sandra B
Michaela D, Director of Sales at Holiday Inn Express Santa Rosa, responded to this review

Dear Sandra B, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better... More 

Omaha
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 21, 2016 via mobile

The hotel is very clean from the outside. as is the lobby. It's open spacious and well apointed. Front desk staff and others encountered were friendly, smiled, and seemed appreciative of the business. The room, hallway, and elevators are dated. But there is evidence that they are trying to make improvements. The third floor has been partially repainted with new... More 

Helpful?
Thank Erica M
IHGService, Guest Relations Manager at Holiday Inn Express Santa Rosa, responded to this review

Dear Erica M, Thank you for your review. We appreciate you taking time to share your experience and we apologize for not meeting your expectations, particularly with the cleanliness, room quality and overall condition at the hotel. We greatly appreciate your compliments about the staff service, as our team works very hard to provide an excellent experience for our guests.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel of Santa Rosa, NM. We are located on Historic Route 66, also near Interstate 40, and Hwy 84 and 54. We are also conveniently located near Blue Hole (Scuba Capitol of the Southwest), and minutes away from Santa Rosa Lake & state park, for boating, fishing and water skiing. Enjoy a leisurely cruise on Historic Route 66 on your way to Santa Rosa Softball Complex, Park Lake (with slide) and golf course, just miles away from the hotel. Begin your day with our complimentary hot Express Start breakfast bar (6 AM to 9:30 AM daily). Relax in our indoor heated pool & spa, or play a game of pool in our game room, or exercise in our fitness room. You will be walking from one of the most unique lobby while making your way to your room, complete with the luxurious Simply Smart Bedding and high-speed Internet in all rooms. We also have two elevators in our hotel. Come enjoy our Southwestern hospitality! ... more   less 

Additional Information about Holiday Inn Express Santa Rosa

Address: 2516 Historic Route 66, Santa Rosa, NM 88435-2854
Location: United States > New Mexico > Santa Rosa
Price Range: $103 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Santa Rosa 2.5*
Number of rooms: 72
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Also Known As:
Holiday Inn Express Santa Rosa Hotel Santa Rosa
Holiday Inn Santa Rosa
Santa Rosa Holiday Inn
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