We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Pine Springs Inn

Certificate of Excellence
2.0 of 5
Hotel website
Hotel deals
111 Pine Springs Drive, Ruidoso Downs, NM 88346 (Formerly Ramada Limited Ruidoso)
Special Offer
BEST VALUE RATE BOOK NOW
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
BEST WESTERN Pine Springs Inn
View Map
Add Photo Write a Review

297 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Albuquerque
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

The location of the hotel is good, in the middle of the forest, so quiet. The front desk attendants were very friendly at check in. The room are simple but very clean, Free wi-fi. Overall a good stay, at check out again very nice people. If you like to gamble a casino is near or you can go to the... More 

Helpful?
Thank Claude B
Odessa, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

We decided to stay at the Best Western due to its location. Its up hill and is secluded from busy streets and town noise. It was nice, the property is kept clean and we were able to relax. We will be back to this property when we return to Ruidoso

Review collected in partnership with Best Western

Helpful?
Thank AgathaLMolina
El Paso, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall is good. But I think they got to be a little more professional. The rooms were ok but again I was not happy when they gave me a smoking room knowing they have a non smoking because one of my friends call to reserve another room and he ask for a non smoking and he got one.

Review collected in partnership with Best Western

Helpful?
Thank Carlos C
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your review! I do apologize about the smoking/nonsmoking issue. When I pulled the reservation (you filled out a survey with the same information, which I responded to via email) I noticed that you booked through a third party and had reserved a smoking room. Unfortunately, sometimes when it goes through a third party, we have only have... More 

El Paso, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent price for what you get. Breakfast is better than expected and actually has hot food. Rooms have always been clean and friendly staff at check in and check out. Mattresses are a little uncomfortable and seem to be older but other than that it is a good value.

Review collected in partnership with Best Western

Helpful?
Thank Crystal B
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your review! We are glad that you enjoyed your stay with us :-) I will be sure to pass your nice comments on to our staff! I apologize that the beds weren't comfy. We are in the process of putting in new mattresses :-) Holly Bailey General Manager 575-378-8100 holly.bwpinesprings@gmail.com More 

Santa Fe, New Mexico
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

What a lovely location, so peaceful in the forested mountains. The rooms are beautiful, and the staff friendly, even offering baked cookies. Returning from dinner we saw a deer crossing the property. Wooden bridges criss cross the courtyard. A retreat you'd never believe was so close to town.

Review collected in partnership with Best Western

Helpful?
Thank Kimberly W
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your review! I am glad that you enjoyed your stay with us. We have a great setting up here! Wildlife is definitely abundant around us; I am glad that you were able to see some while you were here!!! More 

Albuquerque, Nm
Level Contributor
184 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I travel to Ruidoso for work pretty regularly, and even though my company pays for my lodging, I try to find a clean, safe place at a reasonable price. This hotel definitely fits the bill. It's a slight bit off the highway, and at first I thought, "Where the heck am I going?" but it actually is easy to find... More 

Helpful?
Thank lyrix428
el paso, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

top of the hill hard to reach when iced clean room plenty of hot water, breakfast was very good. no elevator, great view. convenient wallmart next to hotel. close to casino and main road. the sign on the road should be a little bigger.

Review collected in partnership with Best Western

Helpful?
Thank Raul G
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean Rooms, Plenty of Hot Water, Comfy Beds and clean grounds Breakfast was very good, Waffles, Eggs, Sausage, Bagels, Fruit, Yogurt and Cereal. Excellent Staff. Night girl was very helpful, manager came at breakfast to see how everything was. Walmart is really close. Will definetely stay there again!

Helpful?
Thank TravelMXN
Sealy
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Our stay was shortened by a day due to the weather. It was this hotel that called and told us we would not be able to make it in the first night. I appreciated that information. When we made it in the next day, they were late getting rooms ready, which was totally understandable with everyone finally able to check... More 

Helpful?
Thank Michelle H
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your review! We appreciate your feedback! I am glad that you guys enjoyed your stay with us! I apologize about the ice machine. Unfortunately during the winter, we have to pull the ones we typically have in the breezeways as the freezing temperatures at night freeze the pipes. I will see what we can do to solve... More 

Lubbock
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent a weekend at this hotel great, enjoyed the stay very pretty property and delicious complimentary breakfast. The only negative, the desk manager was a bit rude and short with customers. We did make a written complaint with Best Western however we never received a reply from corporate.

Helpful?
Thank Q4423AFdavidb
Holly B, General Manager at BEST WESTERN Pine Springs Inn, responded to this review

Thank you for your response. I am glad that you enjoyed your stay with us, however I do apologize about the issues with management. My email address is listed below; if you could please provide with me with more information I will be sure to address the issue. Thank you. Holly Bailey 575-378-8100 holly.bwpinesprings@gmail.com More 

Questions? Get answers from hotel staff and past guests. Ask a question

72 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (71)
Viewed
Bathroom (2)
Viewed
Room/suite (21)
Viewed
Pool/beach area (3)
Viewed
View from room (3)
Viewed
Hotel & grounds (18)
Viewed
Dining (6)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (1)
Viewed
Hotel & grounds (1)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Ruidoso Downs
1.8 mi away
BEST WESTERN PLUS Ruidoso Inn
4.0 mi away
The Lodge at Sierra Blanca
4.7 mi away
Shadow Mountain Lodge and Cabins
Show Prices
Show Prices
Show Prices
1.0 mi away
La Quinta Inn & Suites Ruidoso Downs
4.2 mi away
Hotel Ruidoso - Midtown
Hotel Ruidoso - Midtown
#7 of 23 in Ruidoso
4.0 of 5 stars 151 reviews
4.1 mi away
Comfort Inn - Midtown
Comfort Inn - Midtown
#4 of 23 in Ruidoso
4.0 of 5 stars 120 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay