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Hotel Ruidoso - Midtown

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Traveler (17)
Room & Suite (25)
Video (1)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
Newest hotel in Ruidoso and Ruidoso Down, NM. Stay in midtown. Walk to shops, restaurants, galleries, and lounges. 50 inch LED TV with Direct TV HD system with multiple HBO and Cinemax channels, refrigerator, microwave in all rooms. Fitness Center, Business Center, Guest Laundry, Free HOT Breakfast, Indoor Pool & Spa, Free High Speed wired and wireless internet and much more.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Breakfast included
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
Centrally Located
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
Special Price:Race for the 10% Off
266Reviews
73Photos
2Q+A
56Room tips
Traveler rating
  • 97
  • 97
  • 36
  • 16
  • 20
Time of year
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Language
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  • English
Popular mentions
Didn't clean our room and left a note that they could not because a bag was on our bed. First of all, I'm the hotel guest that tiddys up each morning. No clothes on the floor, hang towels, trash in the trash can clean counter tops ... etc After a long day skiing the last
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Response from HotelRuidoso, General Manager at Hotel Ruidoso - Midtown
Responded 3 days ago
Hello and thank you for your review. We do take our reviews very seriously and appreciate the time that you spent to write this. Unfortunately, we are unable to move guests' items from an area to clean. The reason that we do not remove personal items (bags) is a security measure so that the guest is assured that nothing personal was taken or damaged while we are in the room for cleaning. We did leave a note because of personal items. I am sorry that you expected the bed to be made but if a bag is on the bed we can not remove it to make the bed. Your room was serviced other then the bed and this does include vacuuming. It is our policy to change the sheets unless requested by the guest not to with the Go Green Card in the room. I will look into this to make sure that we are not missing this. As you noted, we did replace the towels which means that we did service the room as we could according to placement of personal items. I am sorry that we did not meet your expectations during your stay. Hopefully, you will understand that we were following policies set to make sure that the guest's property is not tampered with or damaged.
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Hotel's Favorite
Very friendly family atmosphere! We were in Ruidoso to visit family and we are so happy we stayed at your hotel. Every staff member was very friendly, the beds were clean and the room was comfortable, and the breakfast was outstanding! We love the location because we can walk
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Response from terrid506, General Manager at Hotel Ruidoso - Midtown
Responded Apr 9, 2018
Hello Dolly and thank you so much for the 5 Star Review. We are thrilled that you enjoyed your stay with us while visiting with your family! Our staff works very hard to make sure our guests have a great stay. Thank you for mentioning them. Also, thank you for mentioning our clean and comfy beds and rooms! We are also pleased that you found the breakfast to be outstanding and that the location worked for you. We are in walking distance of all the fun and are so glad that you had fun. Thank you for being our guest! Hope to see you soon.
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The hotel has undergone improvements in the quality of decor, breakfast and amenities like the indoor pool and spa. The staff was helpful and accommodating. The room was spacious and well equipped. Location in the heart of the Ruidoso entertainment center was excellent.
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Review collected in partnership with this hotel
Response from HotelRuidoso, General Manager at Hotel Ruidoso - Midtown
Responded Feb 12, 2019
Thank you for staying at Hotel Ruidoso. We are thrilled that you noticed some of the things that we have done to make the hotel a wonderful, updated experience for our guests. We are thrilled that you enjoyed you spacious room and you are right, we have the best location in town located in the Heart of the Midtown Entertainment District. We know that you have many choices for lodging and thank you for choosing Hotel Ruidoso.
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I stayed here with a few friends for 2 nights and we really enjoyed the room. The hotel is right in mid town so you can drive or walk to all the shops. We also like that the hotel was a short 5 minute drive to grindstone lake. Highly recommend.
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Review collected in partnership with this hotel
Response from HotelRuidoso, General Manager at Hotel Ruidoso - Midtown
Responded Feb 4, 2019
Thank you so much for the 5 star review. We are thrilled that you and your friends enjoyed the stay at Hotel Ruidoso. We do have a great location, great rooms and the lake is close and lots of fun. Thank you for choosing Hotel Ruidoso and thank you for your recommendation. We look forward to serving you again soon.
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The hallways looked as if they hadn't been vacuumed in several days. I found trash in my room that was left from prior occupants next to the nightstand. The location of the hotel is ideal, within walking distance to midtown. It would be nice if it was cleaner so that we
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Review collected in partnership with this hotel
Response from HotelRuidoso, General Manager at Hotel Ruidoso - Midtown
Responded Jan 15, 2019
Thank you for staying with us at Hotel Ruidoso. We do take our reviews very seriously and will look into what happened that Housekeeping missed the trash. We appreciate you as a guest and hope to see you again soon.
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Photo provided by managementHotel Ruidoso - Midtown
Bedroom
Living Room
The room
Photo provided by managementHotel Ruidoso - Midtown
Bathroom of 2 room Suite
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Hello and thank you for your inquiry. We do have King accessible rooms with a roll in shower. We do not have any doubles. I will check on the mattress height and get back to you as the rooms are currently occupied. The rooms are located on the first floor of the Hotel. I am not sure about the Toilet surround. How much area is needed? Also, we are ADA Compliant. In addition to being ADA Compliant, we also have an ADA pool lift chair if your mother is interested in taking a dip in the pool! Thanks, Terri Blue General Manager Hotel Ruidoso 575 257 2007
0 votes
Do they take pets?
I am sorry our hotel does not accept pets.
0 votes
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"No, good room!"
"Never heard any noise from inside room and room was close to ice machine."
"Beds are horrible. Sleep at McDonald's"
"We always stay on the 3rd floor. But all floors are great."
"Not for sure which floor would be quite"
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PRICE RANGE
$85 - $200 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel ruidoso midtown
LOCATION
United StatesNew MexicoRuidoso
NUMBER OF ROOMS
55
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