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Hilton Garden Inn Albuquerque North/Rio Rancho

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Hilton Garden Inn Albuquerque North\/Rio Rancho
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445 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Albuquerque North/Rio Rancho
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Showing 443: English reviews
Mansfield, Texas
2 reviews
4 of 5 stars Reviewed July 16, 2016

Although you now have to pay for breakfast, the hotel overall was good value. Staff was friendly. Rooms were clean and internet was not sluggish. TV channel choices, however, was limited. I will stay here again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ruel L
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear Ruel L: Thank you kindly for your review and mentioning of our staff. We pride ourselves on our service and cleanliness and we are glad you have taken notice. We are looking into our channel lineup to see how we can improve at this time. Thank you for letting us know where we can strive to exceed your expectations... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 15, 2016 via mobile

Stayed 3 nights, rooms were old but clean, staff were all super friendly. The pool was filthy first time found a toenail braved it the next night and son found a filthy washcloth floating in the pool. Needs drained and cleaned. Ate breakfast two of the three mornings and it was good. Staff there was one man and he took... More 

Helpful?
Thank Mandy F
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear Mandy F: First, let me offer my most sincere apologies for the condition of the pool. It is our most treasured amenity for our families and we most definately want all of our guests to have only the best experience. I will share your comments with our maintenance staff to assist in improving our product. I appreciate that you... More 

Hot Springs, Arkansas
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 15, 2016

Stayed 2 nights at this hotel while visiting friends in Rio Rancho. Staff was very friendly and helpful. Common areas are very inviting, clean and decorated beautifully. Beds all have adjustable settings for firm to soft which was a pleasant surprise. We will definitely stay here the next time we visit the area.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank gjsanddvs
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear gjsanddvs: Thank you for your kind review - we strive daily to exceed all of our guests' expectations. I am glad to hear that you enjoyed our Garden Sleep System beds - we believe it provides the most ultimate in comfort! We look forward to your next visit and please do not hesitate to reach out to me directly... More 

El Paso, Texas
1 review
3 of 5 stars Reviewed July 14, 2016

Arrived to a dirty bathroom had to be moved. Staff was very friendly but the hotel lacked in a lot of areas. Too much chlorine in the pool for my family to enjoy it. Not sure if we will stay here again or try something more central to Albuquerque

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank B9416VRkennethm
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear B9416VRkennethm: My apologies for the issues you encountered during your stay as this is not the standard by which we operate. We are addressing the issue with housekeeping and making necessary changes to improve our overall service and cleanliness. As you can see from previous reviews, our cleanliness reputation in the area is unmatched. We would love to have... More 

Nashua, New Hampshire
1 review
5 of 5 stars Reviewed July 14, 2016

This is our second stay here and we wIll return next time we are in Albuquerque. We enjoyed our stay. Clean, quiet, up-to-date with a pleasant, helpful staff. We ate breakfast every day in the hotel restaurant and enjoyed our omelette cooked to order.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank O1434FAmichaelo
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear O1434FAmichaelo: Thank you for taking the time to review our hotel - the Hilton Garden Inn Rio Rancho. We are so glad that you were able to enjoy our restaurant and had a great breakfast. We look forward to your next visit and remember that our restaurant is open for dinner from 5PM to 10PM. Might I suggest you... More 

Roswell, New Mexico
1 review
4 of 5 stars Reviewed July 12, 2016

Stayed for softball tournament good location: and friendly staff. The wifi a little slow, but useable. Enjoyed the comfortable rooms and clean showers. Nice fluffy pillows that my daughter liked. The team enjoyed the lobby area as a place to meet prior to games.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael p
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear Michael P: Thank you Micheal for sharing your experience at our hotel - Hilton Garden Inn ABQ North/Rio Rancho. We are glad to hear that you and your softball superstar, as well as the team, enjoyed their stay with us! We hope you were successful at all of your games and enjoyed the convenience of our location to the... More 

Las Vegas, United States
2 reviews
5 of 5 stars Reviewed July 12, 2016

I stay at this hotel when I am in town for a couple of days on business and not once have I ever had a bad experience. The hotel is very clean and the value is great. The staff are very friendly and are attentive to your needs. I will continue to stay here and recommend this hotel for anyone... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Henrietta M
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear Henrietta M: Thank you so much for being such a valued guest and taking the time to share your experiences by providing this kind review. We do strive daily to offer clean accommodations at a competitive rate, in addition to exceptional service. It is great to hear back from our guests that our efforts are noticed, thank you. We... More 

Centennial, Colorado
1 review
5 of 5 stars Reviewed July 8, 2016

Our group will be staying at the Hilton Garden Inn in Rio Rancho for an event at the end of the month. The staff has been great to work with. Peggy was a delight to work with and got everything setup for our team. She made sure I was aware of the entire process and has really taken care of... More 

Helpful?
Thank family4fun38
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear family4fun38: Thank you for taking the time to review our hotel - Hilton Garden Inn Rio Rancho. It was absolutely our pleasure to take care of you and your entire family. We pride ourselves on our service and delivery - thank you for taking note. We hope you will again choose our hotel for any future events. Most Sincerely,... More 

2 reviews
5 of 5 stars Reviewed July 8, 2016

Hotel was very clean. Staff very helpful and pleasant. Chef made fantastic dinners and even shared his recipes. We highly recommend this hotel. Thank you for making our stays so pleasant! Richard and Andrea Beamon

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A2447GCrichardb
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear Mr. and Mrs. Beamon - Thank you so much for your kind review and mentioning our Chef - we will most definitely pass on your comments to the staff. We are so glad to hear that you enjoyed your stay with us - our staff truly is dedicated to ensuring excellent service and personalizing every guests' stay! We look... More 

Jackson, Wyoming
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 7, 2016

Horrible beds. Air conditioning broke. After they fixed the air, it leaked and the carpet stayed wet all around. Bed says adustible for firmness but the bd was so hard and yet worn/ extra soft in certain places. Worst experience ever!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Greer G
GMTamiS, General Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review

Dear Greer G: We are so very sorry to hear of your experience. We do offer the Garden Sleep System bedding which is adjustable for your comfort but I understand that some of our guests' prefer a more traditional mattress - my apologies. I am very sorry to hear about the air conditioning - the staff, although responsive, should have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Garden Inn Rio Rancho is the premier property located at the gateway to the city of vision. All of our well-appointed guest rooms feature Keurig Coffee Makers, Microwave, Refrigerators and Garden Sleep system beds. We are 25 minutes from the Albuquerque Sunport - located directly across from Intel. We are a short 5 minute drive from the Cottonwood Mall and only 10 minutes from the Balloon Fiesta Park. ... more   less 

Additional Information about Hilton Garden Inn Albuquerque North/Rio Rancho

Address: 1771 Rio Rancho Dr SE, Rio Rancho, NM 87124-1052
Location: United States > New Mexico > Rio Rancho
Price Range: $97 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albuquerque North/Rio Rancho 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
Hilton Garden Inn Albuquerque North/Rio Rancho Hotel Rio Rancho
Hilton Rio Rancho
Rio Rancho Hilton
Hilton Garden Inn Rio Rancho
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