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Extended Stay America - Albuquerque - Rio Rancho Blvd.

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Extended Stay America - Albuquerque - Rio Rancho Blvd.
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56 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Level Contributor
5 reviews
Reviewed 4 days ago NEW via mobile

2 nights stay. I'm surprised at some of the negative reviews. My stay was pleasant. Clean room, quiet. Staff, esp Jennifer, was very accommodating. Nice location, near lots of restaurants n shopping mall. Easy access, about 20 mins drive from airport and Old Town Alb. There were a couple of needed touch-ups from renovations, but nothing major at all. I... More 

Helpful?
Thank Joy W
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

This Extended Stay is excellent! I would live here if I could. The manager, Theresa and her staff couldn't be nicer and they are so accommodating. I was here for 3 months and it really felt like home. Assistant Manager, Christine, House keeping, Angela and maintenence man Angel were lovely, Graciously handling my OCD that would have driven lesser people... More 

Helpful?
Thank Hope H
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff and that our managers provided you with excellent customer service. Everyone will be informed on what an excellent job they are doing. Thank you again for sharing your experience with us. We would love to see you again,... More 

West Palm Beach, Florida
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

I have stayed on other Extended Stay America, before. However, this hotel was lacking a lot on cleanliness. The bathroom sink was not cleaned from the previous guest and the table on the kitchen. The staff was very pleasant and courteous.

Helpful?
Thank CARLOS O
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your room was not completely clean upon your arrival. In response to your feedback, I will assure you that I will be double checking the rooms daily. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide... More 

Travelers are raving about these Rio Rancho hotels

1 review
Reviewed 4 weeks ago

Really surprised at some of the negative reviews as they don't match my personal experiences here. The room was clean, all of the amenities work, and the staff is great. What more can you ask for? The kitchenette has everything save an oven, the furniture was comfortable, and a nice view of the Sandia Mountains greeted me each morning. Also... More 

Helpful?
Thank Chris J
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

It is so rewarding to see you had a great experience at our hotel. I am glad to see you valued your accommodations and the customer service provided by our staff. It is also good to know the fully equipped kitchen was beneficial during your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Atlanta, Georgia
Level Contributor
261 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 5 weeks ago

The hotel and rooms are just average. There is no breakfast to speak of (it's called 'Grab and Go') which means a muffin, granola bar and coffee. So, here's why we were unhappy. We arrived from the airport at 2.00pm and were told check in was at 3.00pm--one hour away. The staff member, Christine, was already to go ahead and... More 

Helpful?
Thank BlueHeeler777
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the early check in process is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will do our best in the future to work with the early check in fee to make sure your... More 

Rio Rancho, New Mexico
1 review
Reviewed September 14, 2016

terrible hotel... very dirty, bugs and smelled like mildew, and dog poop! The staff is really rude and argues with the customers. they get mad if you ask for a towel. no ones at the reception, and its in a bad location with the police patrolling the out side at various times a night. don't stay at this place.... terrible... More 

Helpful?
Thank 556concepts
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was so unpleasant. In response to your feedback, I am currently looking into the issues you mention, especially your comments about our staff. I really appreciate you bringing this to our attention. Please contact me as soon as... More 

Phoenix, Arizona
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed August 20, 2016 via mobile

Don't let the fresh paint full you. The staff and management are the same. Nothing but a nightmare from day one.Had a letter I was expecting and asked if they had it 4 times from the same incompetent desk clerk, was told 4 times it wasn't there although it showed delivered. After the letter was described to me by sender... More 

Helpful?
1 Thank Hattie6969
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

Thank you for posting a review of our hotel. I am very sorry to hear about the quality of service provided to you by our team. Quality service is one of our top priorities, and I will be reviewing your comments with our team to ensure this does not occur moving forward. Thank you again for your feedback. We hope... More 

1 review
Reviewed July 24, 2016 via mobile

Great experience and a super nice hotel! We had absolutely no problems! Everyone was awesome! The pool was clean. Cookout area was neat. Continental breakfast and eating area was satisfactory. We will definitely be coming back to stay here.

Helpful?
Thank Daniela G
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for... More 

New York
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 6, 2016 via mobile

Booked on Hotwire, they should have said something on the website. Noneth eless, they told me at check-in they were doing some remodeling. I was panicked because I did not want to hear banging during my entire stay. Had no time to look for something else so took my chances. About 5:00 pm on Saturday night some of the construction... More 

Helpful?
Thank BEATTA V
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

Thank you for taking the time to write a review of your stay. I'm glad to hear that the stay was good for you, and that our current remodel did not interrupt your visit. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Tempe, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 21, 2016

Nice location, convenient to freeways and close to amenities. Pleasant pool and bbq area for relaxing. Hotel is currently under remodel but the staff is great and the personal are very accommodating. An overall nice place to stay and relax.

Helpful?
1 Thank mrtedb
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

Thank you very much for taking to time to write a review. I am thrilled you had a great experience at our hotel despite the remodeling efforts going on. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Extended Stay America - Albuquerque - Rio Rancho Blvd.

Address: 2221 Rio Rancho Dr SE, Rio Rancho, NM 87124-6603 (Formerly Extended Stay Deluxe - Albuquerque - Rio Rancho Blvd.)
Location: United States > New Mexico > Rio Rancho
Price Range: $66 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Albuquerque - Rio Rancho Blvd. 2.5*
Number of rooms: 109
Reservation Options:
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Questions & Answers

Questions? Get answers from Extended Stay America - Albuquerque - Rio Rancho Blvd. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The pool is closed in February, regardless of the weather (it was rather warm when I stayed here).”
  • This is only half of the room - it was quite big.
 of 5 bubbles MatthewG359, Feb 27, 2016 | Read review
“The download speed on the public wifi is never over 0.9 mbps. If you want to add faster speed, it will cost you $3.99 per day.”
 of 5 bubbles 39abelc, Feb 23, 2016 | Read review
“Choose the Hwy 528 side to see a view of the Sandia Mountains.”
 of 5 bubbles roxannew830, Oct 28, 2015 | Read review
“Stay at another hotel.”
 of 5 bubbles jan7472015, Jul 10, 2015 | Read review
“Our cost was under $100 per night. Next time we plan splurge and stay at the Casino Resort”
 of 5 bubbles Gautierre, May 27, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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