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Extended Stay America - Albuquerque - Rio Rancho

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Extended Stay America - Albuquerque - Rio Rancho
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106 Reviews from our TripAdvisor Community

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Showing 105: English reviews
Reviewed 3 weeks ago via mobile

This property has a great staff, always pleasant and accommodating. The new remodel is very tasteful and puts the property first on my list for stays as we travel through Albuquerque/Rio Rancho several times a year.

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Helpful?
1Thank thibler1
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write such a great review of our property. I am proud of our team for providing you excellent service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Reviewed October 18, 2016 via mobile

I was scared after I booked this place because of the reviews, now I'm sure those guys were staying in the wrong hotel. Came up to ABQ to have my wisdom teeth pulled. Place was 3 miles from the surgeon's office. Booked because of the location and it was half the price of the surrounding hotels. Was easy to find...

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Helpful?
Thank Alicia R
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review. I am pleased to see you were well accommodated at our hotel and that our location was convenient. It is also great to see that our room accommodations beat your expectations. Once more, thank you for posting your review. We look forward to having you visit with us again in...

Riverside, California
Reviewed October 3, 2016

My experience started with a simple call to the reservation center. Everything else in the area was full to capacity. The attendant said, we only have ONE room available and it has a KING bed. After checking around for other places and finding nothing, I accepted the room at a rate of $197 (tax included). A few minutes (literally) after...

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Helpful?
Thank alortiz3
Rio Rancho, New Mexico
Reviewed September 13, 2016

Hotel is very Hot. Staff is never around, and some are very rude. Roaches, Earwigs and Black Widows. Granola Bars is their congenital breakfast. Dirty Hotel, and poorly managed, nothing is in working conditioning. We will be checking out ASAP, as soon as our new home is ready. Builders please find a decent place to house your customers.

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Helpful?
Thank smith123452016
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that you experienced so many issues during your time with us. Please accept our apologies. In response to your feedback, I would like to discuss your experience with you in further detail. Please contact me at abq@extendedstay.com as I...

Reviewed August 16, 2016

My son recently relocated to Albuquerque, New Mexico. We drove 30 hours from Pennsylvania, where he had reserved a room here for 3 weeks while looking for a permanent residence. I also needed to stay a night to explore the town and fly home the following day. My room was an amazing bargain. It was spotlessly clean, the bed was...

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Helpful?
2Thank CARRIE L
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the the smell and the sheets and the overall appearance of the room is truly regrettable. We are very sorry for your experience. This issue will be addressed by our housekeeping staff so that cleaning does not fall through the cracks. Thank you very...

Phoenix, Arizona
Reviewed August 15, 2016 via mobile

Staff is horrible, rude and just really could care less. The rooms are dirty and smell like crap. Dogs barking kids running in the hall. Staff does nothing. Stay far away. I would never stay here again, even if it was free.

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Helpful?
2Thank Hattie6969
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

We appreciate you taking the time to write a review. I am sorry to hear your time with us was not an enjoyable experience. I discussed your comments with the team and we are realigned with our commitment to ensuring our guests are happy. I really appreciate you bringing this to our attention. We would love to have another chance...

Spring
Reviewed August 6, 2016 via mobile

Came to Albuquerque NM to visit family for couple nights. Long trip left Houston went Omaha Neb. Then to Grand Junction Colorado. Down to Farmington NM on down to Albuquerque closet place stay to our family is unfortunately here at the extended stay well rooms remodeled smell which is ok look ok no number on our room only one without...

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Helpful?
2Thank Merle H
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

The feedback provided in your review is much appreciated. Please know that we are sincerely sorry that you experienced this in our hotel. As this hotel’s manager, I can assure you that I have personally inspected the rooms to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We would love to have...

Apache Junction, Arizona
Reviewed July 31, 2016

I made a reservation through Priceline.com for myself and my 31 year old son that has Down's Syndrome. It was for 3 nights, 1 room and 2 beds. We checked in, went up to room and only 1 bed. I called front desk and she stated that she did not have another room and no roll aways . She was...

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Helpful?
1Thank debimessenger
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. Please accept my apology. If we had enough two beds available, we would have gladly upgraded your room. In response to your feedback, I am communicating this issue back to Priceline so that they can be sure to make accurate reservations going forward. In regards to my front desk associate not...

Phoenix, Arizona
Reviewed July 24, 2016 via mobile

This is our first time staying with Extended Stay and will also be the last. The hotel is under construction so nearly all services are suspended - no laundry (which we needed) our room was totally bare of typical provisions like Coffee machine, clock or water glasses. The room stank of recent paint. Room was clean at least, just poor...

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Helpful?
Thank Sarah C
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that you had to experience our brand while we are undergoing renovation. In response to your feedback, I have made a suggestion to our corporate office that we display a message on our website about the renovation. Thank you very much for providing us...

Monterey, California
Reviewed July 20, 2016

I was very disappointed in another 2 hotel arrangements and in desperation I called Extended Stay America and they accommodated me, I am handicapped, beautifully. From the start of a horrendous evening leaving a horrid motel, Extended Stay American helped. I first went to the deluxe one, where there were no rooms and I had no reservation. I got no...

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Helpful?
1Thank npeden
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for posting such a great review of our hotel. I am so glad to know that our staff provided you with such great service during your visit. I will be sure to share your comments with our team. Thank you for choosing Extended Stay America. We hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Address: 2608 The American Rd SE, Rio Rancho, NM 87124-1838
Location: United States > New Mexico > Rio Rancho
Price Range: $61 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Albuquerque - Rio Rancho 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Albuquerque - Rio Rancho staff and other travelers.
2 questions
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Questions? Get answers from Extended Stay America - Albuquerque - Rio Rancho staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I prefer rooms on the second floor. First floor rooms near the lobby might experience more noise than other floors.”
 of 5 bubbles carriel978, Aug 16, 2016 | Read review
“I would not refer anyone there”
 of 5 bubbles debimessenger, Jul 31, 2016 | Read review
“look for one with a dinette”
 of 5 bubbles npeden, Jul 20, 2016 | Read review
“quiet and away from traffic.”
 of 5 bubbles Vonne2016, Mar 7, 2016 | Read review
“Most rooms have a view of the Sandia Mountains. I would ask to make sure that you have one with a view.”
 of 5 bubbles deirdreo542, Feb 22, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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