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Extended Stay America - Albuquerque - Rio Rancho

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Extended Stay America - Albuquerque - Rio Rancho
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102 Reviews from our TripAdvisor Community

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Showing 101: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My son recently relocated to Albuquerque, New Mexico. We drove 30 hours from Pennsylvania, where he had reserved a room here for 3 weeks while looking for a permanent residence. I also needed to stay a night to explore the town and fly home the following day. My room was an amazing bargain. It was spotlessly clean, the bed was... More 

Helpful?
1 Thank CARRIE L
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the the smell and the sheets and the overall appearance of the room is truly regrettable. We are very sorry for your experience. This issue will be addressed by our housekeeping staff so that cleaning does not fall through the cracks. Thank you very... More 

Phoenix, Arizona
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Staff is horrible, rude and just really could care less. The rooms are dirty and smell like crap. Dogs barking kids running in the hall. Staff does nothing. Stay far away. I would never stay here again, even if it was free.

Helpful?
1 Thank Hattie6969
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

We appreciate you taking the time to write a review. I am sorry to hear your time with us was not an enjoyable experience. I discussed your comments with the team and we are realigned with our commitment to ensuring our guests are happy. I really appreciate you bringing this to our attention. We would love to have another chance... More 

Travelers are raving about these Rio Rancho hotels

Spring
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Came to Albuquerque NM to visit family for couple nights. Long trip left Houston went Omaha Neb. Then to Grand Junction Colorado. Down to Farmington NM on down to Albuquerque closet place stay to our family is unfortunately here at the extended stay well rooms remodeled smell which is ok look ok no number on our room only one without... More 

Helpful?
1 Thank Merle H
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

The feedback provided in your review is much appreciated. Please know that we are sincerely sorry that you experienced this in our hotel. As this hotel’s manager, I can assure you that I have personally inspected the rooms to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We would love to have... More 

Apache Junction, Arizona
1 review
2 of 5 stars Reviewed 3 weeks ago

I made a reservation through Priceline.com for myself and my 31 year old son that has Down's Syndrome. It was for 3 nights, 1 room and 2 beds. We checked in, went up to room and only 1 bed. I called front desk and she stated that she did not have another room and no roll aways . She was... More 

Helpful?
Thank debimessenger
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. Please accept my apology. If we had enough two beds available, we would have gladly upgraded your room. In response to your feedback, I am communicating this issue back to Priceline so that they can be sure to make accurate reservations going forward. In regards to my front desk associate not... More 

Phoenix, Arizona
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

This is our first time staying with Extended Stay and will also be the last. The hotel is under construction so nearly all services are suspended - no laundry (which we needed) our room was totally bare of typical provisions like Coffee machine, clock or water glasses. The room stank of recent paint. Room was clean at least, just poor... More 

Helpful?
Thank Sarah C
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that you had to experience our brand while we are undergoing renovation. In response to your feedback, I have made a suggestion to our corporate office that we display a message on our website about the renovation. Thank you very much for providing us... More 

Monterey, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I was very disappointed in another 2 hotel arrangements and in desperation I called Extended Stay America and they accommodated me, I am handicapped, beautifully. From the start of a horrendous evening leaving a horrid motel, Extended Stay American helped. I first went to the deluxe one, where there were no rooms and I had no reservation. I got no... More 

Helpful?
Thank npeden
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for posting such a great review of our hotel. I am so glad to know that our staff provided you with such great service during your visit. I will be sure to share your comments with our team. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 19, 2016 via mobile

This hotel supposedly had rooms that had been renovated but when she took us up through the freight elevator which was terrible the stinky the rooms were musty and still very old and she said those of been renovated so I'm not quite sure what kind of renovations are going on other than paint but the hotel was not somewhere... More 

Helpful?
Thank Mandy F
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your tour of the room was not one that has been renovated. In response to your feedback, I have coached my staff on showing only renovated rooms. Thank you very much for providing us with your feedback. We hope that you will give us the... More 

1 review
4 of 5 stars Reviewed June 26, 2016 via mobile

They are under construction but it was ok. I made reservation for a king size room and they don't had one available and gave us a double bed one. I request mountain view and we got it... Amazing and relaxing place. The room was so clean!! The localization is perfect !

Helpful?
Thank Michelle S
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you found your room to be relaxing and clean. I apologize that we were unable to accommodate you with a king size room; however, it's great to know that you enjoyed your visit overall. Thank you for choosing Extended Stay America.... More 

Alexandria, Virginia
Level Contributor
131 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed June 23, 2016 via mobile

You get what you pay for. It is a two star hotel. Within that scope, it is every bit it's two stars. Sure, compare it to a Hilton and it's terrible but that is comparing apples and oranges. Clean, pretty up to date, and competent staff. Budget fixtures and bedding, as expected for a two star hotel. That is the... More 

Helpful?
Thank JonS959
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review. I'm glad our staff was able to provide you with good customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 1, 2016

DO NOT STAY HERE. WORST HOTEL I'VE EVER BEEN TO. I have stayed in many hotels ranging from this abysmal hole to five star suites in Europe. This was the worst hotel I have ever been to. When we checked in we were immediately told that they do not offer room service/house keeping unless you pay extra, and you have... More 

Helpful?
2 Thank Zack B
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access

Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Address: 2608 The American Rd SE, Rio Rancho, NM 87124-1838
Location: United States > New Mexico > Rio Rancho
Price Range: $61 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Albuquerque - Rio Rancho 2*
Number of rooms: 109
Reservation Options:
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Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay
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