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Extended Stay America - Albuquerque - Rio Rancho

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Extended Stay America - Albuquerque - Rio Rancho
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109 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Reviewed yesterday NEW

This hotel was tucked away from traffic, but close to everything. Grounds were clean and we always felt safe. The hotel was clearly recently remodeled and decorated. The front desk agent, Jessica, was very knowledgeable about the area and gave us clear directions and ideas on where to eat and shop. We had all the comforts of home. Would not...

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Helpful?
Thank Armando C
Reviewed 2 days ago NEWvia mobile

Stayed here for 3 weeks, and it has been phenomenal. Theresa the front desk agent is awesome! Super friendly, and always more then willing to make me a new key when needed. Rooms are very clean great place to stay with the family.

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Helpful?
Thank Taylor D
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to share your experience. I am glad you received excellent customer service and accommodations that you and your family found suitable. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Reviewed 1 week ago

This was a great place to stay in Albuquerque, while we were out there visiting friends. The room was clean, comfortable and convenient to get to on the first floor. The hotel has a great view of Sandia Mountain and it is within walking distance to the Cottonwood Mall, where there are plenty of retail outlets, gas stations, restaurants, and...

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Thank 624normanc
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

We appreciate you taking the time to share your experience. It is good to know you were able to enjoy our convenient location and that you valued our fully equipped kitchen. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed November 15, 2016 via mobile

This property has a great staff, always pleasant and accommodating. The new remodel is very tasteful and puts the property first on my list for stays as we travel through Albuquerque/Rio Rancho several times a year.

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1Thank thibler1
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write such a great review of our property. I am proud of our team for providing you excellent service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Reviewed October 18, 2016 via mobile

I was scared after I booked this place because of the reviews, now I'm sure those guys were staying in the wrong hotel. Came up to ABQ to have my wisdom teeth pulled. Place was 3 miles from the surgeon's office. Booked because of the location and it was half the price of the surrounding hotels. Was easy to find...

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Helpful?
Thank Alicia R
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review. I am pleased to see you were well accommodated at our hotel and that our location was convenient. It is also great to see that our room accommodations beat your expectations. Once more, thank you for posting your review. We look forward to having you visit with us again in...

Riverside, California
Reviewed October 3, 2016

My experience started with a simple call to the reservation center. Everything else in the area was full to capacity. The attendant said, we only have ONE room available and it has a KING bed. After checking around for other places and finding nothing, I accepted the room at a rate of $197 (tax included). A few minutes (literally) after...

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Thank alortiz3
Rio Rancho, New Mexico
Reviewed September 13, 2016

Hotel is very Hot. Staff is never around, and some are very rude. Roaches, Earwigs and Black Widows. Granola Bars is their congenital breakfast. Dirty Hotel, and poorly managed, nothing is in working conditioning. We will be checking out ASAP, as soon as our new home is ready. Builders please find a decent place to house your customers.

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Thank smith123452016
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that you experienced so many issues during your time with us. Please accept our apologies. In response to your feedback, I would like to discuss your experience with you in further detail. Please contact me at abq@extendedstay.com as I...

Reviewed August 16, 2016

My son recently relocated to Albuquerque, New Mexico. We drove 30 hours from Pennsylvania, where he had reserved a room here for 3 weeks while looking for a permanent residence. I also needed to stay a night to explore the town and fly home the following day. My room was an amazing bargain. It was spotlessly clean, the bed was...

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2Thank CARRIE L
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the the smell and the sheets and the overall appearance of the room is truly regrettable. We are very sorry for your experience. This issue will be addressed by our housekeeping staff so that cleaning does not fall through the cracks. Thank you very...

Phoenix, Arizona
Reviewed August 15, 2016 via mobile

Staff is horrible, rude and just really could care less. The rooms are dirty and smell like crap. Dogs barking kids running in the hall. Staff does nothing. Stay far away. I would never stay here again, even if it was free.

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2Thank Hattie6969
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

We appreciate you taking the time to write a review. I am sorry to hear your time with us was not an enjoyable experience. I discussed your comments with the team and we are realigned with our commitment to ensuring our guests are happy. I really appreciate you bringing this to our attention. We would love to have another chance...

Spring
Reviewed August 6, 2016 via mobile

Came to Albuquerque NM to visit family for couple nights. Long trip left Houston went Omaha Neb. Then to Grand Junction Colorado. Down to Farmington NM on down to Albuquerque closet place stay to our family is unfortunately here at the extended stay well rooms remodeled smell which is ok look ok no number on our room only one without...

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2Thank Merle H
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

The feedback provided in your review is much appreciated. Please know that we are sincerely sorry that you experienced this in our hotel. As this hotel’s manager, I can assure you that I have personally inspected the rooms to ensure your experience is not repeated. Thank you very much for bringing this to our attention. We would love to have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Address: 2608 The American Road NW, Rio Rancho, NM 87124
Location: United States > New Mexico > Rio Rancho
Price Range: $62 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Albuquerque - Rio Rancho 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Albuquerque - Rio Rancho staff and other travelers.
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Questions? Get answers from Extended Stay America - Albuquerque - Rio Rancho staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No matter where your room is located, you will have peace.”
 of 5 bubbles 236armandoc, yesterday | Read review
“Choose a first-floor room with handicapped accessiblity if you have mobility issues.”
 of 5 bubbles 624normanc, 1 week ago | Read review
“I prefer rooms on the second floor. First floor rooms near the lobby might experience more noise than other floors.”
 of 5 bubbles carriel978, Aug 16, 2016 | Read review
“I would not refer anyone there”
 of 5 bubbles debimessenger, Jul 31, 2016 | Read review
“look for one with a dinette”
 of 5 bubbles npeden, Jul 20, 2016 | Read review
5 of 5
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