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Holiday Inn Express Portales

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Holiday Inn Express Portales
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54 Reviews from our TripAdvisor Community

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Showing 54: English reviews
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed February 23, 2015 via mobile

Grandson will being going to ENMU had rehearsal booked a room suite 2 queens and sofa bed we needed to sleep 3 adults booked room 4 weeks ahead got to hotel was told all of the 2 queen size suites were booked told my reservation on line month ago was told they do not honor those , people who call... More 

Helpful?
Thank Kathie P
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Kathie P It is extremely unfortunate that you did not get the Two Queen Suite that you reserved four weeks in advance with intentions of sleeping three adults during your stay. While occasional multi-system glitches are impossible to avoid with today's technology, we still find it to be very much disheartening to be involved with unsatisfactory services provided to our... More 

Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 25, 2015 via mobile

Staff was very friendly and the place was clean. Rooms were nice and the beds were comfy. Great showers too. Some of the rooms did have some issues though mostly with paint or wallpaper overlapping or being sloppily done. If you can get past that, then you're golden.

Helpful?
Thank Keltin W
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Thank you for staying with us at Holiday Inn Express in Portales, NM. We appreciate you for taking the time to leave us this feedback, and we look forward to seeing you again. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 15, 2015

Hotel is clean both on the inside and outside. We stopped here as I am going back to college. Sweet indoor pool and great breakfast. The room was even more spacious than I expected and had an easy time getting a replacement toothbrush as I forgot mine.

Helpful?
Thank Jessie E
Parin K, Guest Relations Manager at Holiday Inn Express Portales, responded to this review

Dear Jessie E, Thank you for staying with us at Holiday Inn Express in Portales, New Mexico. We are very grateful for you taking the time to leave us this valuable feedback. We are very happy to have made your stay a comfortable and enjoyable experience. Your kind words will be passed on to all of our staff. We look... More 

Delaware, Ohio
Level Contributor
148 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed December 30, 2014

Stayed here for a business trip. Atmosphere: the exterior and interior were both clean and presentable. The hotel appears to be quite new. The lobby and breakfast area were neat and clean. I didn't take advantage of any additional amenities in the hotel, so I can't speak to those. Staff: the staff was polite, professional and helpful. Room: the room... More 

Helpful?
Thank Ray R
Andrews, Texas, United States
Level Contributor
127 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed September 20, 2014 via mobile

The hotel is very nice on the inside and rooms seem to be very clean .. the place is a little pricey compared to all the surrounding ones but is the nicest one as well.. the olace has an indoor pool that is heated and you get free wifi for people doing work while they are here

Helpful?
Thank Timothy H
San Antonio, Texas
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed September 16, 2014

We stayed here during an event at Eastern New Mexico University. Nice breakfast and service at this hotel. The room's appointments were nice. It is probably the nicest hotel in Portales. They have a heated indoor pool and a modern exercise room.

Helpful?
Thank maae40
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Front desk personnel were very friendly and helpful, and the waterfall wall in the check-in area is a nice touch. The breakfast / cafe staff (Jo) was VERY helpful and the food was good. The room was clean, very spacious (we had a suite) and quiet.

Helpful?
1 Thank Renee L
1 review
4 of 5 stars Reviewed May 3, 2014 via mobile

The hotel was nice very friendly staff we stayed for 3 nights to visit family. The front desk staff was awesome however housekeeping just walked in our room the 2nd morning of our stay while my husband was getting out of the shower. They didn't even knock. That was an awful experience. The housekeeping staff definitely needs some training on... More 

Helpful?
Thank Adrianna N
Corinth, Mississippi
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 8, 2013 via mobile

Stayed for a few days while working in Portales. Clean hotel and a very friendly staff. Staff was always helpful and offered suggestions. Breakfast was always good and staff that supported breakfast area were super friendly and kept everything stocked.

Helpful?
Thank dhaynes67_12
Hobbs, New Mexico
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 2, 2013

Stayed here while visiting with my children at ENMU. I have to say that Brittley did a wonderful job at the desk, anything we needed to know, she had an answer and a good one at that! Breakfast was great especially the pancake maker! Our room was cozy, nice and clean and we slept like babies. A lot of people... More 

Helpful?
Thank Kim E
Parin K, Front Office Manager at Holiday Inn Express Portales, responded to this review

Dear Guest, We are pleased that you had a great stay with us. I will make sure that Brittley will get a chance to read this review. We look forward to seeing you again next time you are travelling through Portales, NM. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newest addition to Portales, New Mexico is the Holiday Inn Express Hotel & Suites Portales, conveniently located on US Hwy 70, just 1 mile southwest of downtown Portales and near Eastern New Mexico University, the Greyhound Arena and Stadium and Cannon Air Force Base. This beautifully appointed property includes 65 brand new overly spacious guest rooms that all offer free high-speed Internet, microwave and refrigerator, 27 TV, and coffee maker. Guests are also welcome to relax in the indoor pool and spa or use the fitness and business centers. Guests can also enjoy a unique breakfast experience at the new Express Start breakfast bar served every morning from 6:00 AM to 9:30 AM featuring scrambled eggs or omelets, sausage or bacon, biscuits, gravy, and our trademark cinnamon roll.Local businesses include: Abengoa Bioenergy, DairiConcepts, Southwest Cheese, Southwest Canners, and Western Dairy Transport. ... more   less 

Additional Information about Holiday Inn Express Portales

Address: 1901 W 2nd St, Portales, NM 88130-7015
Location: United States > New Mexico > Portales
Price Range: $141 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Portales 2.5*
Number of rooms: 65
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Also Known As:
Holiday Inn Express Portales Hotel Portales
Holiday Inn Portales
Portales Holiday Inn
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