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Holiday Inn Express Portales

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Holiday Inn Express Portales
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52 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Charleston, South Carolina
1 review
5 of 5 stars Reviewed June 24, 2016

I would like to thank the staff at the Holiday Inn in Portales, NM for accommodating our family. Through the an entire month, family members were able to set up reservations easily. The staff was friendly and kind at all times. The breakfast was good and the dining area was clean. Housekeeping did a good job at making sure we... More 

Helpful?
Thank savfam843
Chrisula W, General Manager at Holiday Inn Express Portales, responded to this review

Dear svfam843, We are extremely pleased to hear that we met your expectations. I will make sure to pass your kind word on to the staff. We look forward to seeing you all again next time you are in Portales, NM. Chrisula Webb, General Manager More 

Albuquerque, New Mexico
Level Contributor
83 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed June 23, 2016

This property is very clean and welcoming. The staff is very friendly and helpful. The rooms are set up for three people and we had four. The staff was more than accommodating when I asked for more towels every day. The only hiccup, Housekeeping did not clean our room one day of our three night stay. It wasn't a problem... More 

Helpful?
Thank Lynnae B
Chrisula W, General Manager at Holiday Inn Express Portales, responded to this review

Dear Lynnae B, Thank you for choosing to stay with us. We are pleased to hear that you enjoyed your stay at our property, and highly appreciate the feedback you provided us with so that we can continue to improve our service. We hope to see you again in the future. More 

Albuquerque, United States
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 20, 2016 via mobile

Eazy check in, plenty of parking, helpful staff. Provides WiFi. Morning breakfast was good, dining room in need of some repairs though. Hotel is darn near everything in town, even found a close car wash to clean up the car.

Helpful?
Thank Joseph W
Chrisula W, General Manager at Holiday Inn Express Portales, responded to this review

Dear Joseph W. We are pleased to hear that you enjoyed your time with us. See you all next time you are in POrtales, NM. Chrisula Webb, General Manager More 

Hummelstown, Pennsylvania, United States
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 22, 2016 via mobile

I returned for another business trip to Portales. I had a very pleasant stay at the Holiday Inn Express. The staff was super helpful and my colleagues and I had a great opportunity to do very meaningful work in partnership with the nearby university.

Helpful?
Thank jpetula
Chrisula W, General Manager at Holiday Inn Express Portales, responded to this review

Dear jpetula, I was pleased reading your nice comments about the hotel and staff at the Holiday Inn Express, Portales NM. We are excited that you enjoyed your stay and hope to see you all again. Best Regards, Chrisula Webb General Manger More 

Level Contributor
7 reviews
2 of 5 stars Reviewed April 17, 2016

Room needed a good cleaning. Cleaning staff needs training. Cleaned our room first day and left no towels in our room. Caught the ladies down the hall and was able to get towels however not sure they understood as there was lots of pointing to get message across since there was a language barrier. However they were very nice. Not... More 

Helpful?
Thank Kathy D
Chrisula W, Manager at Holiday Inn Express Portales, responded to this review

Kathy D, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Littleton, Colorado
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 15, 2016

Clean room and comfortable but I have traveled many locations stayed in several hotels of this quality and this location gouges you by 35%, Choices are limited in Portales and they take full advantage of your wallet.

Helpful?
Thank Lurch1952
Chrisula W, Manager at Holiday Inn Express Portales, responded to this review

Lurch1952, Thank you for taking the time to leave us a review. We hope to see you again next time you are in town. More 

Hummelstown, Pennsylvania, United States
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 21, 2016

I typically have very positive experiences staying at Holiday Inn Expresses (HIE). It was my first time visiting this HIE and first time working in New Mexico. It was a nice stay, but I added a few notes to my travel report. First, a large train does pass through town - request a room on the opposite side of the... More 

Helpful?
Thank jpetula
Chrisula W, Manager at Holiday Inn Express Portales, responded to this review

Thank you so much for your review of our hotel. We greatly appreciate all the feedback that you provided and will make sure to share your words with the staff. Have a nice day. Sincerely, Chrisula Webb, General Manager More 

TUCSON
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 30, 2015

The room and shared areas were roomy, clean and welcomiing. Free breakfast was varied and well presented with western omelets served on Sunday. The room was well lit with new gixtures and was larger than rooms in comparable hotels. Cleanliness was evident throuhout the hotel and staff was courteous. The beds and bedding were higher quality than in comparable hotels.

Helpful?
1 Thank 78bonnie
San Diego, California
1 review
4 of 5 stars Reviewed August 29, 2015

Had our annual visit to Portales tempered by grandmother's passing two days after we departed. Hotel is still a great place to stay, but still trying to figure out why our Visa card was charged twice?? Only my wife & I were in the room (as far as we know!)

Helpful?
Thank robertmcquay
Level Contributor
92 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 6, 2015 via mobile

Very nice hotel and easy to access. The first room we were given smelled of smoke and when I called the desk they gave us a different room. The second set of keys were available when I reached the desk. The second room was great. Nice king size bed and two TVs. Great place to stay if you're in the... More 

Helpful?
1 Thank John G
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newest addition to Portales, New Mexico is the Holiday Inn Express Hotel & Suites Portales, conveniently located on US Hwy 70, just 1 mile southwest of downtown Portales and near Eastern New Mexico University, the Greyhound Arena and Stadium and Cannon Air Force Base. This beautifully appointed property includes 65 brand new overly spacious guest rooms that all offer free high-speed Internet, microwave and refrigerator, 27 TV, and coffee maker. Guests are also welcome to relax in the indoor pool and spa or use the fitness and business centers. Guests can also enjoy a unique breakfast experience at the new Express Start breakfast bar served every morning from 6:00 AM to 9:30 AM featuring scrambled eggs or omelets, sausage or bacon, biscuits, gravy, and our trademark cinnamon roll.Local businesses include: Abengoa Bioenergy, DairiConcepts, Southwest Cheese, Southwest Canners, and Western Dairy Transport. ... more   less 

Additional Information about Holiday Inn Express Portales

Address: 1901 W 2nd St, Portales, NM 88130-7015
Location: United States > New Mexico > Portales
Price Range: $133 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Portales 2.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Portales Hotel Portales
Holiday Inn Portales
Portales Holiday Inn
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