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Holiday Inn Express Portales

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1901 W 2nd St, Portales, NM 88130-7015
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (5)
Dining (18)
Room & Suite (11)
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Portales
Updated 11/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 5 hotels in Portales
Location
Cleanliness
Service
Value
The newest addition to Portales, New Mexico is the Holiday Inn Express Hotel & Suites Portales, conveniently located on US Hwy 70, just 1 mile southwest of downtown Portales and near Eastern New Mexico University, the Greyhound Arena and Stadium and Cannon Air Force Base. This beautifully appointed property includes 65 brand new overly spacious guest rooms that all offer free high-speed Internet, microwave and refrigerator, 27 TV, and coffee maker. Guests are also welcome to relax in the indoor pool and spa or use the fitness and business centers. Guests can also enjoy a unique breakfast experience at the new Express Start breakfast bar served every morning from 6:00 AM to 9:30 AM featuring scrambled eggs or omelets, sausage or bacon, biscuits, gravy, and our trademark cinnamon roll.Local businesses include: Abengoa Bioenergy, DairiConcepts, Southwest Cheese, Southwest Canners, and Western Dairy Transport.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Meeting rooms
Newspaper
Parking
Wifi
Hot tub
Indoor pool
Restaurant
Breakfast available
Breakfast buffet
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish, German, Greek and 1 more
68Reviews0Q+A18Room tips
Traveler rating
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Popular mentions
Alice T wrote a review Aug 2020
1 contribution
I came to Portales, NM to spend a few days with my son before he deploys. Choice of hotels are limited, but Holiday Inn Express & Suites Portales was available. I check in and was told all the amenities (pool, free breakfast, iron, hair dryer) are not available due to COVID. No problem. I am also told they are having their roof repaired and the noise from the repairs won’t last long. Ok, I can deal with that too. I walk up to my room after a long road trip and just want to shower and relax a bit. I open the door to find beer bottles, throw up and what seems to be feces throughout the room. Without thinking to take pictures I literally run out disgusted. I haul my bags downstairs to notify the attendant. She explains something about the computers not tracking the clean rooms. She upgrades the room free of charge. At this point I don’t even want to stay here because my faith in hotel cleanliness was almost non existence before imagine it now. Ugh!!!! 🤮
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Date of stay: August 2020Trip type: Traveled solo
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Response from IHG Service, Other at Holiday Inn Express Portales
Responded Aug 29, 2020
Hi alicetL6942HS, Thank you for choosing to stay with us and for posting a candid review. I was very concerned to read your comments about the cleanliness of the room you were assigned to upon check in. I understand your dismay, and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team so this won't happen again. I would also like to follow up on your concerns that is why I sent you a private message. I hope you get the time to read it and respond. Mike F. Case Manager IHGService
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401hollyw wrote a review Jun 2019
Belen, New Mexico109 contributions11 helpful votes
The hotel has been refurbished, but still had some ceiling water damage in the lobby. The ac was out in the conference room. Breakfast was very nice, the room and bathroom were both clean. Hotel had an issue with flying insects.
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Date of stay: June 2019
Rooms
Cleanliness
Service
Trip type: Traveled on business
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Response from Chrisula_W, General Manager at Holiday Inn Express Portales
Responded Jul 12, 2019
Dear 401hollyw, First of all let me thank you for taking the time to leave us feedback on your recent stay. We are pleased to hear that you had pleasant interactions with our staff and will use your comments to improve our property for future stays. Safe Travels, Chrisula Webb General Manager
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Roy R wrote a review May 2019
San Angelo, Texas53 contributions9 helpful votes
Took a college track team for the Lonestar Conference championships. This was our hotel for two nights. It is easy access to the track. Hotel staff have always been very friendly. Breakfast was very good and you could tell it was freshly prepared. Plenty of parking space even for buses. Enjoyed my Stay.
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Date of stay: May 2019Trip type: Traveled on business
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Response from Chrisula_W, General Manager at Holiday Inn Express Portales
Responded Jul 12, 2019
Dear Roy R, It was a pleasure serving you and your team during the Lonestar Conference. We are happy to hear that you all were able to enjoy all of our amenities and look forward to seeing you again in the future. Safe Travels, Chrisula Webb General Manager
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Roy R wrote a review Feb 2019
2 contributions
Enjoyed my stay. Rooms were very clean. Parking very good. Staff were all very friendly & accommodating. This hotel makes driving to athletic events easy. Local restaurants are also nearby Even though it is located on a main highway which seemed very busy, it was very quiet.
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Date of stay: February 2019
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: rooms should all be very quiet
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Response from Chrisula_W, General Manager at Holiday Inn Express Portales
Responded Jul 12, 2019
Dear Roy R, Thank you for choosing to stay with us during the ENMU Sporting events. We are always happy to hear that you enjoyed your stay with us and look forward to seeing you again. Yours in Hospitality, Chrisula Webb General Manager
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Amybthompson wrote a review Feb 2019
Kailua-Kona, Hawaii296 contributions62 helpful votes
We had a room booked here, but had not checked in yet. This was on an unusually cold and snowy night in New Mexico. The Hotel did not have any hot water. They were very nice about canceling our reservation and giving suggestions for accommodations elsewhere.
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Date of stay: December 2018Trip type: Traveled as a couple
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Response from Chrisula_W, General Manager at Holiday Inn Express Portales
Responded Jul 12, 2019
Dear Amybthompson, We are happy to hear that we were able to provide you with great suggestions during our water outage and want to thank you for your patience. We hope to see you again next time you are in Portales, NM. Yours in Hospitality, Chrisula Webb General Manager
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PRICE RANGE
$123 - $153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express portales hotel portales, holiday inn portales, portales holiday inn
LOCATION
United StatesNew MexicoPortales
NUMBER OF ROOMS
65
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Frequently Asked Questions about Holiday Inn Express Portales
Which popular attractions are close to Holiday Inn Express Portales?
Nearby attractions include Blackwater Draw Museum (0.6 miles), Undisturbed Armory (1.4 miles), and The Happy Place (1.5 miles).
What are some of the property amenities at Holiday Inn Express Portales?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
What food & drink options are available at Holiday Inn Express Portales?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Holiday Inn Express Portales?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Portales?
Conveniently located restaurants include El Rancho Restaurant, Something Different Grill, and Roosevelt Brewing Company.
Are there opportunities to exercise at Holiday Inn Express Portales?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Holiday Inn Express Portales?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Portales offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Portales?
The staff speaks multiple languages, including English, Spanish, German, Hindi, and Greek.
Is Holiday Inn Express Portales accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.