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BEST WESTERN PLUS Montezuma Inn & Suites

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2020 N. Grand Ave., Las Vegas, NM 87701
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289 Reviews from our TripAdvisor Community

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Showing 286: English reviews
weatherford, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

So comfortable and clean. The only thing would be the breakfast must have been very good because there was no seating. The tv reception was not good. but the rest of the stay was wonderful.I will definetly be staying at this hotel again in the future. The area was very quiet with very little traffic.

Review collected in partnership with Best Western

Helpful?
Thank Ennis Johnie L
Temple City, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is the second time in the last few months I have stayed at this hotel. It is very clean, staff friendly and helpful and in a location that is easy to access. We will be staying there again in a few weeks. This Bestwestern will easily be our "go to" location when we visit Las Vegas, NM.

Review collected in partnership with Best Western

Helpful?
Thank Anne K
Albuquerque, New Mexico
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

Went to Las Vegas for the 4th of July weekend. I'm in Las Vegas NM several times a year I have family that live there but like to rent a room for the comfort and I do have little ones so renting a hotel room just makes it all a little bit easier. I usually stay at the Holiday inn... More 

Helpful?
Thank Christal R
montezumasuites, General Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

Thank you for your review. We have fixed the TV channels. It was with the cable company not our hotel alone. The AC units do take awhile to cool a large room. Again thank you for your review and we hope to see you again. More 

Rio Vista, California
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is an above average BW hotel. We very disappointed in the internet and the internet technical support personnel. In all my years of business and leisure travel I have never not been able to get on the internet. I guess there is a first for everything. Also the seating for breakfast is insufficient.

Review collected in partnership with Best Western

Helpful?
Thank ShirleyMike32973
montezumasuites, General Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

We have new and more furniture coming for the breakfast room and always set up our meeting room for over flow. I will speak with our internet personnel. We hope to see you back again. Thank you for your review. More 

Las Vegas, Nevada
1 review
5 of 5 stars Reviewed 2 weeks ago

I live in Las Vegas, NV. I know good service. I came to visit historical family sites and to meet previously unknown family members. I had easy access to everything I wanted to see. The service and staff were the best. I loved my room and the food was great (free breakfast). I would come here again in a heartbeat.... More 

Helpful?
Thank ksc335
montezumasuites, General Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

It was our pleasure to host you during your stay. With new found family here in Las Vegas NM we look forward to your many return trips. Thank you for writing your review. More 

denver, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

The service was horrible. There for the 4th of july festivities. Nt enough staff to properly clean rooms I guess. For the amount of money they raised the rates for the 4th, the service should have been much better than it was. They also put a hold on my credit card without my permission even though I paid cash

Review collected in partnership with Best Western

Helpful?
Thank Andy L
montezumasuites, General Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

We had plenty of staff on this weekend to service our guests. We do not raise our rates they are our summer rates. Your credit card was used to hold the room. When you paid cash we refunded the credit card the full amount. That is our hotel policy. More 

Elkhart, Indiana
2 reviews
5 of 5 stars Reviewed 3 weeks ago

From start to finish a very positive experience. The staff the cleanliness, the food and the recreation center were all first class. Everything appeared to be brand new. If given the opportunity I would stay at this location again.

Review collected in partnership with Best Western

Helpful?
Thank warlord083
montezumasuites, General Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

Thank you for your kind review. We hope to see you back real soon. More 

Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

The BW Hotel was close tot he highway and to our destination the next morning Hotel & room were clean and staff was friendly. Bed was NOT comfortable. Breakfast was good but many items already "out" when 30 minutes still remained on the brief (6am - 9am) mealtime.

Review collected in partnership with Best Western

Helpful?
Thank dianeh435
montezumasuites, General Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

Thank you for your review. I have spoken with our breakfast staff about keeping our buffet fully stocked until breakfast closes. Thank you for staying with us. More 

Fort Worth
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The room was very nice. As most hotels do, your Kleenex box has all of 5 tissues. Breakfast was good, but limited seating. Get a room on first floor and just go back to eat in room. Very friendly staff. I'll be checking best western for future trips...this was our first trip and we were pleased with the cleanliness and... More 

Helpful?
Thank Sarahblove
montezumasuites, General Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

We have new and more furniture coming for our breakfast room. We also open our meeting room when we are busy for additional seating. Thank you for staying with us and your review. More 

Memphis, Tennessee
Level Contributor
95 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Las Vegas, New Mexico is an unusual. It is surprisingly busy. Our room was nice but a little dated ( no USB ports on the lamps and worn furniture). It just was not the quality I expected. The phone was broken and it was obvious they did not know. Our room was on the third floor so our room was... More 

Helpful?
Thank Suzybee51
montezumasuites, General Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review

Thank you for your review. During your stay the weather was very hot and will take a little bit longer to cool down a room. We evicted the guest who smoked in our smoke free hotel and charged a fine. We hope to see you again soon. More 

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Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access

Additional Information about BEST WESTERN PLUS Montezuma Inn & Suites

Address: 2020 N. Grand Ave., Las Vegas, NM 87701
Location: United States > New Mexico > Las Vegas
Price Range: $104 - $139 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Montezuma Inn & Suites 2.5*
Number of rooms: 67
Reservation Options:
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