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Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
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889 Reviews from our TripAdvisor Community

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Showing 879: English reviews
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Not only is this place beautiful and a great location but the staff are wonderful! The restaurant inside Encanto serves amazing food and have even more amazing servers! Our bartender Cody was awesome and made me the best drink to sit out by their gorgeous pool with. The rooms are lovely and beds are very comfortable! My favorite thing is... More 

Helpful?
Thank Dusti M
Level Contributor
5 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

We relied on Yelp and Trip Advisor for hotel reviews for our 7-day road trip from California to Dallas, TX and back. Our stopover points were Sedona, AZ, Amarillo, TX, Irving, TX, Las Cruces, NM, and Scottsdale, AZ. The reviews for Hotel El Canto put it near the top so we decided to give it a try. We do expect... More 

Helpful?
Thank Angela P
1 review
1 of 5 stars Reviewed 2 weeks ago

The overall pictures look great online. Once I got to the hotel I immediately started to notice that it was not very clean. For instance, there were empty water bottles and cigarette butts strewn all over the front entrance. Once I got into the hotel there was a distinct smell in the lobby. I acquainted it to the water fountains... More 

Helpful?
Thank Stephen B
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Hotel Encanto is a beautiful and classic destination hotel. Our room was well appointed and comfortable. The grounds including the patio and pool were elegant. The staff were friendly and attentive. The only complaint we have is the food in the hotel restaurant was awful. It was yesterday's left overs.

Helpful?
2 Thank anna t
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear anna t, I would like to start off by thanking you for your 5 star review even though your experience in our restaurant was not to your satisfaction. I hope you visit Hotel Encanto again in the near future and we can show you how great Garduno's really is. Please call me directly at 575-532-4208 so I can ensure... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Loud patrons, hotel smelled like Marijuana. We woke up on the top floor in the morning and there was throw up in 4 different areas of the hallway outside our room door. There were other issues. They ended up refunding our entire stay. I would rather have paid and gotten a good night sleep somewhere else.

Helpful?
1 Thank Christopher C
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Christopher C, I would like to start off by mentioning that the experience you had during your stay is absolutely not what we want our guests to undergo when they are on our property. Please know that your review has been taken extremely serious and the issues you mentioned have been addressed. I would like to hear about the... More 

NY
Level Contributor
80 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 2 weeks ago

When we checked into this hotel, it seemed like a nice, friendly, family place. The rooms were nicely sized, the staff members were attentive, and who really cared if one of three elevators was out of service? But over our stay, it increasingly began to feel that even though the staff was friendly and seemed to try, things just weren't... More 

Helpful?
1 Thank Eager_TravelerNY
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Eager_TravelerNY, I apologize you experienced some issues during your stay such as our Wifi and your room not being cleaned. Since then, please allow me to say that our Wifi has been in working order and the issues you encountered with our housekeeping department has been addressed. I hope you allow us other opportunity to show you how great... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This is the story of a hotel that existed beyond it's useful years. First, I will tell you the bad. I received an upgrade in a hotel that has no point system. (I will tell you why this is bad later). Attempted to check in at 1 PM after a four hour drive from Tucson. No dice. Had to wait... More 

Helpful?
1 Thank Gregg P
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Gregg P, I am very disappointed you felt "stuck" at our property and you were unhappy. I would appreciate the opportunity to speak with you directly about your experience. Please call me directly at 575-532-4208 at your convenience. I hope to hear from you soon. More 

New Mexico
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed with the Mother of the Bride after a wedding, in one of the Terrace rooms. It was convenient to the wedding, which was held on the lawn. The room was nice and the bed was comfortable but the pillows were terrible, lumpy and hard. We called for better ones and no one fixed the problem. By that time... More 

Helpful?
Thank laugh67
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear laugh67, Please allow me to offer my sincerest apologies you did not have an enjoyable nights rest and you were not able to receive better pillows. I hope you allow us another opportunity to make it right and you can stay with us in the future. Please contact me directly at 575-532-4208 so I can personally make your reservation. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We stopped here on the way to Phoenix. Hotel staff very friendly. Hotel has a very charming southwestern flair. The room was clean and bed was very very comfy. The pool area is beautiful with a nice sitting area. We were lucky to have a room facing the lovely Organ Mountains. We had breakfast at Garduno's the hotel restaurant. Had... More 

Helpful?
Thank Sheryl H
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Sheryl H, We are pleased to hear that you enjoyed our property on your way to Phoenix and thank you for taking the time to share your experience. We hope to see you again soon! Safe Travels. More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

Came here on a whim and was glad we did! Hotel is a historic landmark and just beautiful with the decor. Whether you are on business or pleasure this is a treat to indulge yourself with! Had ample space for whatever the occasion and the bar has some not so common twists on the classic margaritas.

Helpful?
Thank Reil R
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Reil R, We appreciate you taking the time to share your experience here at Hotel Encanto with fellow Trip Advisor readers. All of our staff works hard to make sure every guest has a unique and enjoyable stay in all of our outlets. We hope you visit us again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 

Additional Information about Hotel Encanto de Las Cruces

Address: 705 South Telshor Boulevard, Las Cruces, NM 88011 (Formerly Hilton Las Cruces)
Location: United States > New Mexico > Las Cruces
Price Range: $115 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Style:
#6 Family Hotel in Las Cruces
#6 Business Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
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