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Hotel Encanto de Las Cruces

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Hotel Encanto de Las Cruces
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911 Reviews from our TripAdvisor Community

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Showing 900: English reviews
Roswell, New Mexico
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Booked three rooms for us and our family. Had no problems wih any room. Was clean, quiet, best weve stayed at so far. Close to mall and food such as Farleys, Buffalo wild wings, and Hooters. Will be staying there again

Helpful?
Thank jeffreyp75
Findlay, Ohio
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

One of the most beautiful hotels I have ever stayed at. My stay was for five days and it was flawless. Staff very pleasant and services were great. my friend and I had the pool terrace room with double beds. Room was clean and there was plenty of space. The location of the hotel is excellent.

Helpful?
Thank rhonda1901
Albuquerque, New Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW via mobile

Old hotel. Worn carpet and torn in the room. Broke tile5 and shower didn't work. A line of smokers in the front of the hotinel. Way,way over priced. Buyer beware! !! Beautiful art in old unkept hotels are just creepy! Worst experience ever!

Helpful?
Thank Janet V
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Janet V, I am disappointed to hear that your stay was less than exceptional during your recent stay. Please allow me to mention that since your visit we have started to replace the carpets in our rooms and will continue to be an ongoing project, as well. I have also shared your comments to the appropriate departments to ensure... More 

Albuquerque, New Mexico
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

When my family and I arrived to our room, the lights on the desk and the nightstand were unplugged. The room itself is very nice and accommodating (it would be great to have queen beds instead of doubles) but they are quite comfortable. There were no towels in the bathroom at all and we had to request for them to... More 

Helpful?
Thank ReebokB
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear ReebokB, Thank you for sharing your experience during your stay here at Hotel Encanto. Although our property did not exceed your expectations this time, please know we truly value all the feedback we receive from all of our guests whether it may be good or bad. Please know that the issues you encountered have been addressed with the appropriate... More 

North Houston, Texas
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The rooms are very clean, comfortable but decoration outdated and not what expected for the loony presentation. The pool are is very well kept and landscape is gorgeous. Do not recommend the restaurant Farley's which is close to the hotel, unless you want poor service. The hotel is pet friendly, but charge 27$ that gets returned in 10 days if... More 

Helpful?
Thank BSCMDA
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear BSCMDA, Thank you for sharing your comments about your experience during your recent stay with us. Please know we value your feedback and are always willing to accept suggestions to ensure all of our guests are satisfied even after they leave our property. We hope you allow us to serve you again in the near future. More 

Albuquerque, New Mexico, United States
Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

What an amazing team! Our wonderful weekend began with a personal greeting by customer experience superstar, Arthur R. , and it only got better from there! I highly recommend this property for a weekend experience. Hotel Encanto's team provides so much more than a weekend "stay." Here's to Heritage Hotels' commitment to excellence!

Helpful?
Thank Brian C
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear Brian C, I would like to thank you for choosing Hotel Encanto as your destination hotel while you celebrated your 20th Anniversary and for mentioning the hospitality you not only received from Arthur, but our entire staff as well. We value every guest and strive to ensure their celebrations do not go unnoticed. We look forward to your future... More 

Culver City, California
Level Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The name"Encanto" says it all. This hotel charms you the moment you enter with its gorgeous Spanish architecture, fountain, and its overall hacienda layback vibe. Then when you enter your room one is blown away by how huge is the room with its 10ft tall ceiling, actually the biggest hotel room I have ever stay in, beautiful ornate window treatments,... More 

Helpful?
Thank ESilver
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear ESilver, Please let me start off by thanking you for choosing us during your recent visit to Las Cruces, NM. Hotel Encanto reflects our city's history and culture through design, music, artwork and culinary offerings. Our design theme is a blend of Spanish Colonial and Mexican Territorial and is consistent with early Las Cruces and the Mesilla Valley. Thank... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

These 2 employees were amazing. I thought I lost my wedding ring there and they went out of there way to find it, digging through couches and searching everywhere. They were very kind and empathetic to my situation and felt genuinely bad when they didn't find it. Turns out it was in my car the whole time so I felt... More 

Helpful?
Thank degib1
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear degib1, Thank you for mentioning Arthur and Nicolette's efforts in helping you find your wedding ring! Your comments will be mentioned to them and their efforts will certainly not go unnoticed! We are glad you enjoyed your stay and we hope you return back soon. More 

Washington DC, District of Columbia
Level Contributor
105 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went to Las Cruces for business and stayed at Encanto. I had a great time there and loved the great ambiance of the hotel, the friendly and helpful staff and the very comfortable mattress :) The one negative was that they don't really accommodate smokers very well. It would be a small effort to put a bench outside for... More 

Helpful?
Thank businessadvisor2
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear businessadvisor2, We are pleased to hear you enjoyed your stay and although we are a non smoking property, we will definitely make your suggestion a conversation of interest for our future guests. More 

Level Contributor
11 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel rocks , love it !!!!!staff is great... rooms are prefect ....super clean . Very classy . Makes you feel like you are a super star . I booked on line and I got a great room . I looked at reviews and thought I don't know but when I got here I was extremely happy . Best hotel... More 

Helpful?
Thank roperwoman12w
Amanda R, Front Office Manager at Hotel Encanto de Las Cruces, responded to this review

Dear roperwoman12w, I am so pleased to hear you enjoyed your stay. Our staff works very hard to ensure each of our guests leave our property with a "Wow" feeling. We appreciate you taking the time to share your experience and we hope to see you again in the future. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 

Additional Information about Hotel Encanto de Las Cruces

Address: 705 S Telshor Blvd, Las Cruces, NM 88011-4690 (Formerly Hilton Las Cruces)
Location: United States > New Mexico > Las Cruces
Price Range: $124 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Reservation Options:
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Style:
#6 Business Hotel in Las Cruces
#6 Family Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
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