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I made a reservation well in advance of a graduation. The day before I was to travel I received an email stating that they had overbooked and I no longer had a reservation. I called the hotel and they confirmed that I no longer had...More
1 Thank jsbcflores
Response from Julia R, Guest Relations at WoodSpring Suites Las CrucesResponded 4 weeks ago
Thank you for sharing your experience. We apologize for the negative experience you had with billing. We work hard to provide great customer service, so please connect with us if your billing situation is still not resolved. Email us at ContactUs@WoodSpring.com
Stayed here for three months on business .best price for this small town.Marriott and holiday inn were outrageously high.room has kitchen full size refrigerator. No oven.its slower price extended stay type.lots of people traffic.mostly working people like myself.contractors traveller's. The top floor is the smoking...More
Stayed here a couple times under the Value Place brand. We arrived late, just before the desk clerk was about to leave for the evening, but she was kind enough to stay and help us check in. We reserved a suite with two full beds...More
Response from Heather L, Guest Relations Manager at WoodSpring Suites Las CrucesResponded June 26, 2017
Thank you very much for the thorough review. I'm sorry you didn't enjoy stay enough to recommend us or come back. But we value all guest feedback and take everything into consideration when we re-evaluate our processes. We wish you well on your future travels.
I am a contractor that works on electrical utilities so I decided to stay here for a week, attracted by the discounted rates. It worked out to $30 a night and there was a stove top, so hey, why not try to help out the...More
Thank Seth P
Response from Heather L, Guest Relations Manager at WoodSpring Suites Las CrucesResponded May 17, 2017
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.
This is an extended stay hotel, it isn't for someone who is staying 1 night. We were meeting friends for dinner so after checking in we planned to drop our luggage in our room and leave for dinner. The first thing I noticed was there...More
Thank Connie C
Response from Heather L, Guest Relations Manager at WoodSpring Suites Las CrucesResponded April 12, 2017
Thank you for providing us with this useful feedback. We have shared your comments with the appropriate departments so that we can continue striving to create exceptional stays for future guests. Thank you again for staying with us and we look forward to welcoming you...More