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Comfort Inn & Suites Las Cruces

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Comfort Inn & Suites Las Cruces
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187 Reviews from our TripAdvisor Community

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Showing 186: English reviews
Dallas, Texas, United States
Level Contributor
131 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We had two rooms for one night and the beds in both rooms were excellent. Lots of pillows and very comfortable. Breakfast was as good as you can expect from a hotel. The biggest problem was no hot water. Luke warm at best. When I asked the front desk person, the answer was "we've been having a lot of complaints... More 

Helpful?
Thank Jim D
Berna T, General Manager at Comfort Inn & Suites Las Cruces, responded to this review

Thank you for taking the time to review our hotel. My team and I greatly apologize for any inconveniences you may have experienced during your stay. We appreciate your feedback and will be using the information given to make sure that necessary changes are made so that each of our guests have a comfortable experience. I am delighted to hear... More 

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

The room was very clean and had a very comfortable king size bed. The breakfast was average and standard in most hotels. Nothing spectacular. This was our second stay. The hotel is being renovated, which they were doing on our stay last year already So still not quite finished a year later ! The location is good, since St. Clair... More 

Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
Berna T, General Manager at Comfort Inn & Suites Las Cruces, responded to this review

Thank you for taking the time to review our hotel. Your feedback will serve as encouragement as we strive to provide a comfortable experience for each of our guests. We thank you for your patience during our renovations and are happy to hear that they did not affect your stay. Our team is diligently working to finish the remodel which... More 

austin
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This facility was undergoing renovations. That being said, it was clean, and all staff are great, friendly and responsive. My only complaint was the fragrant carpet cleaner, but at least I knew it was clean. I definately would stay here again. Hopefully the reno will be over next time.

Helpful?
Thank telliott10
Berna T, Manager at Comfort Inn & Suites Las Cruces, responded to this review

Thank you for taking the time to review our hotel! As a team we strive to maintain a clean and friendly facility. We appreciate your patience during our renovation process and are glad to know there was minimal issues during your stay. Thank you so much for your business and we look forward to serving you again in the future! More 

Level Contributor
224 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Under construction, lots of construction workers. Room was awful. Smelled super smokey, they shoved fabric softener sheets in the air conditioner , huh ? Really ? Toxic crap in the air. Extension cords across the walls, TV small, not visible from bed. Really bad. TV did not work until the remote was re-programmed by staff. Breakfast typical but clean. Staff... More 

Helpful?
Thank Lorenzo1317
Berna T, Manager at Comfort Inn & Suites Las Cruces, responded to this review

Thank you for taking the time to review our hotel. My team and I greatly apologize for any inconveniences you may have experienced during your stay. We appreciate your feedback and will be using the information given to make sure that necessary changes are made so that each of our guests have a comfortable experience. Thank you so much for... More 

BoxTurtleLady
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 19, 2016

Not fancy and worth the money. Room was clean; breakfast was more than adequate; staff was incredibly nice. Wifi kept cutting out and no movies to rent. However, very very close to Mesilla which was our destination and conveniently located right off the freeway. Fine for an overnight or two.

Helpful?
Thank BoxTurtleLady
Berna T, General Manager at Comfort Inn & Suites Las Cruces, responded to this review

Thank you so much for taking the time to review our hotel! I am pleased to hear that you found our staff to be incredibly nice and our rooms clean! Our team takes pride in the quality of service that we provide in each department. We hope that we can provide an even better experience for you once our renovations... More 

Las Cruces, New Mexico
1 review
5 of 5 stars Reviewed July 15, 2016

This hotel always meets our family's needs. Their staff is amazing and very nice. If you need anything that you may have forgotten, they provided excellent service. Although the the Hotel is under construction they are very helpful.

Review collected in partnership with this hotel

Helpful?
Thank bradymaria82
Berna T, General Manager at Comfort Inn & Suites Las Cruces, responded to this review

Thank you for taking the time to review our hotel. I am pleased to hear you enjoyed our excellent service! Our staff takes pride in our facility and strives to be consistent with services we offer. We hope to provide you with an even superior level of service once remodel is done. Thank you for business and we look forward... More 

Cedar Crest, New Mexico
2 reviews
5 of 5 stars Reviewed July 15, 2016

During this stay there was MAJOR construction / remodeling going on, and in spite of that, the room was comfortable and clean, the lobby was a mes but everyone bending over to make things comfortable, and all were friendly. Nice rooms, great beds, good A/C which kept the room comfortable in spite of 107 temps.

Review collected in partnership with this hotel

Helpful?
Thank tleejonesus
Berna T, General Manager at Comfort Inn & Suites Las Cruces, responded to this review

Thank you for taking the time to review our hotel! It is always a pleasure to receive positive feedback and will be shared with our staff. I am delighted to hear that our remodel did not affect the quality of your stay! We look forward to serving you next time you are in Las Cruces! More 

San Jacinto, California
1 review
4 of 5 stars Reviewed July 15, 2016

We had a very pleasant stay here. Our trip was for bereavement so we had made reservations ahead of time online. Everyone, especially the kitchen staff were very nice. We stayed two different nights,on our way to our destination and the return trip home. The breakfast was good with various choices. On a previous trip last year we stayed at... More 

Review collected in partnership with this hotel

Helpful?
Thank jerrydoloresy
Berna T, General Manager at Comfort Inn & Suites Las Cruces, responded to this review

Thank you for taking the time to review our hotel. We value your comments and will be sure to share them with our team. Our staff takes pride in our facility and strives to be consistent with services we offer. We hope to provide you with an even superior level of service once remodel is done. Thank you for business... More 

Flint, Michigan
1 review
5 of 5 stars Reviewed July 12, 2016

Even though they were in the mist of a renovation project our stay was wonderful even when the elevator broke down and we were on the 2nd floor the desk clerk offered to help with our bags when we checked out and then they reduced our bill for the inconvenience. Would certainly stay again if we were every in Las... More 

Review collected in partnership with this hotel

Helpful?
Thank Joyce E
Berna T, General Manager at Comfort Inn & Suites Las Cruces, responded to this review

Thank you for taking the time to review our hotel! It is always a pleasure to receive positive feedback and will be shared with our staff. Our deepest apologies for the inconvenience you experienced. Maintenance personnel have resolved the issue. As a team we strive to provide an excellent experience for each of our guests. We look forward to serving... More 

1 review
5 of 5 stars Reviewed July 12, 2016

Arrived late in evening and was checked in with a professional and friendly staff person. Room was large and clean. Sally made the breakfast extra special with a smile and excellent customer service skills. The General Manager was very personable and was appreciative of my visit. I would stay at this hotel again.

Helpful?
Thank Curt S
Berna T, Manager at Comfort Inn & Suites Las Cruces, responded to this review

Thank you for taking the time review our hotel. It is always a pleasure to receive such lovely feedback! Your positive comments are greatly appreciated and will be shared with our staff. We thank you for business and look forward to providing you with the same excellent customer service and accommodations next time you are in the area! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Comfort Inn & Suites Las Cruces

Address: 1300 Avenida de Mesilla, Las Cruces, NM 88005-3994
Location: United States > New Mexico > Las Cruces
Price Range: $82 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Las Cruces 2.5*
Number of rooms: 50
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Also Known As:
Comfort Inn And Suites Las Cruces
Comfort Inn & Suites Las Cruces Hotel Las Cruces
Comfort Inn Las Cruces
Las Cruces Comfort Inn
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