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Days Inn & Suites Red Rock-Gallup

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Days Inn & Suites Red Rock-Gallup
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346 Reviews from our TripAdvisor Community

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Showing 341: English reviews
1 of 5 stars Reviewed 1 week ago via mobile

The management and staff were the worst and have no people skills at all. All they care about is getting as much as possible out of each person. The sink drained slow, the toilet didn't hold water and ran all night, the pool was out of order, housekeeping didn't even clean the room after the first night, the washer machine... More 

Helpful?
Thank John H

Travelers are raving about these Gallup hotels

Apache Junction, Arizona
1 review
3 of 5 stars Reviewed 2 weeks ago

the room was good the hotel was clean but the lady in the morning behind the desk was very rude to several of us in the lobby. I will never choose this hotel again.

Review collected in partnership with Days Inn

Helpful?
Thank 935rosemaryr
Falgoon P, Guest Relations Manager at Days Inn & Suites Red Rock-Gallup, responded to this review

Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again after the... More 

Bullhead City, Arizona
1 review
1 of 5 stars Reviewed 2 weeks ago

This was the worst room I had seen in a long time. Should be ashamed to claim this as a Wyndam Property. It does not meet your standards. This unit need to be refurbished and cleaned. Bed post were broken. AC vents were broken. Curtains were filthy wit dirt and were falling down. Carpet was gross to step on. Big... More 

Review collected in partnership with Days Inn

Helpful?
Thank craighN6914MS
Falgoon P, Guest Relations Manager at Days Inn & Suites Red Rock-Gallup, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as... More 

Scottsdale, Arizona
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After reading some negative reviews I almost did not book this hotel but figured I was only going to be there for a short nights sleep so I would take a chance. For the price charged I was expecting the worse but I was pleasantly surprised from the moment I met the nice lady at the front desk when I... More 

Helpful?
Thank Gary G
Falgoon P, Guest Relations Manager at Days Inn & Suites Red Rock-Gallup, responded to this review

Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Your five star review means a lot to us, and we thank you for taking the... More 

California
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel a number of years ago and it was a nice place so we stopped there on this road trip for the night and was very disappointed. This Day's Inn has changed for the worst. Even though we checked the room before booking we missed a tiny holes in the window covering, (during the daylight looks... More 

Helpful?
Thank thedetective2016
Falgoon P, Guest Relations Manager at Days Inn & Suites Red Rock-Gallup, responded to this review

We appreciate your loyalty and we are deeply saddened to hear that you are seeking out other hotels due to the lapse in service you experienced during your recent stay. It is very important to us to address these sorts of issues right away and to ensure that you are able to enjoy the rest of your stay. We hope... More 

Rapid City, South Dakota
Level Contributor
4 reviews
3 of 5 stars Reviewed 4 weeks ago

Called ahead for a room and staff member was friendly and helpful Late in the day they will bargain with you. We arrived to the same friendly staff member. He was smiling and upbeat. Next morning was a WHOLE OTHER STORY. Lobby Nazi growled for communication, and attempted to grab the waffle spray out of my hands while a gave... More 

Helpful?
Thank Lorrie C
Falgoon P, Guest Relations Manager at Days Inn & Suites Red Rock-Gallup, responded to this review

Thank you for your compliments to our staff and high standards of cleanliness and hospitality. We appreciate that you've taken the time to share the ways that we have impressed you and the ways that we can improve we want you to know that the matters you mentioned are being addressed to our management. I do thank you for bringing... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Days Inn & Suites Red Rock-Gallup

Address: 3010 East Highway 66, Gallup, NM 87301 (Formerly Red Rock Inn)
Location: United States > New Mexico > Gallup
Price Range: $52 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Days Inn & Suites Red Rock-Gallup 2*
Number of rooms: 77
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Also Known As:
Red Rock Hotel Gallup
Best Western Gallup
Gallup Best Western
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