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Holiday Inn Express & Suites Gallup East

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#11 of 34 Hotels in Gallup
Certificate of Excellence
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1 room 2 adults 0 children
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Holiday Inn Express & Suites Gallup East
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259 Reviews from our TripAdvisor Community

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Showing 256: English reviews
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San Antonio, Texas
Reviewed 4 days ago NEWvia mobile

Due to construction parking at this hotel is abysmal. Thankfully that won't be a situation forever. Chicken with quick fast and friendly. I was upgraded as I am staying only one night and in the highest level of their rewards program. You'll notice in some of my other reviews I also mention getting upgraded, however in this hotel what stood...

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Helpful?
Thank Donna B
Utah
Reviewed 1 week ago

Stayed here again after checking out more recent reviews since my last visit. It was very fine. Conveniently located off I-40 and near restaurants and gas stations. Greeted courteously, great beds and bedding, cooling worked perfectly, good TV channels so I could watch The Walking Dead premiere, very nice breakfast area and good food, very clean, good lighting. Couldn't find...

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Helpful?
Thank Moniquepeep
Anna C, General Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Moniquepeep- Thank you for your review! We appreciate your loyalty to our hotel! We are happy to hear you enjoyed your time with us & were able to catch TWD premier! Our USA Today's are located in the lobby, near the breakfast area. I apologize if we were out! I hope you'll choose to stay with us again if you're...

Reviewed 4 weeks ago

This hotel was a good HIX lodging experience. HOWEVER, when reviewing my credit card charges from the trip I saw the charge was $10.00 more than the amount I signed for on the receipt. I contacted the front desk who said "they ALWAYS do that" and the charge would be credited back "later". It has been a week and there...

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Helpful?
Thank Jan S
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear Jan S, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to address this with you further and have sent you a private message in an effort to obtain more information. I look forward to hearing back from you...

Los Alamos, New Mexico
Reviewed 4 weeks ago

Spent the night here during a blizzard. My room was warm and comfortable. The hotel is very nice. The entire place, room, hot tub, common areas, etc. Quite new. The breakfast is very good. I've stayed at other motels in town, and this is now my favorite.

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Helpful?
Thank RattlesnakeCharlie
Anna C, General Manager at Holiday Inn Express & Suites Gallup East, responded to this review

RattlesnakeCharlie- Thank you for your review! We appreciate you taking the time to do this! We are happy that you chose to stay with us and look forward to seeing you again in the future! All the best!

United States
Reviewed January 15, 2017 via mobile

We really enjoyed this hotel. It was comfortable and the staff was very friendly and professional. This hotel is conveniently located off the main highway. If we are in the area in future, hopefully we will be able to stay here..

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Helpful?
Thank EvangHouston
Anna C, General Manager at Holiday Inn Express & Suites Gallup East, responded to this review

EvangHouston- Thank you for taking the time to review our property!! Your kind words are truly appreciated! We look forward to seeing you again if you're ever in the Gallup-area! Best regards!

Arizona
Reviewed January 13, 2017

This hotel is a little out of the town but not too far. We called the night we needed to stay as the roads were getting bad and we were tired and they accommodated us. They were very helpful. They also had a hot tub which we really enjoyed.

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Helpful?
Thank UKVISIT
Anna C, General Manager at Holiday Inn Express & Suites Gallup East, responded to this review

UKVISIT- Thank you for your review! I am pleased to hear that you enjoyed your time with us! I will pass your kind words along to our staff! Safe travels!!

Dallas, Texas
Reviewed January 10, 2017

My daughter and I stayed there on our way back to Texas this week. Upon arrival the staff engaged us and smiled, even bantered a bit with my daughter and made her feel special. The hotel is so clean and fresh looking. We felt right at home as usual. We are rewards members and try to stay at Holiday Inn...

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Helpful?
Thank Captainkate1
Anna C, General Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Captainkate1- WOW! Thank you for your review!! I am so happy to hear that you enjoyed your time here with us! We hope you'll choose to stay with us again if you're ever passing through! Best wishes!

Chandler, Arizona
Reviewed December 29, 2016

We had to delay our trip by two days so phoned a week ahead to change the reservation. When we arrived, they had listed us as a no-show on the old date & did not have our revised reservation. Thankfully they were not full so we did stay even though they put us on an upper floor which was inconvenient...

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Helpful?
Thank 90kmeyer
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Hi 90kmeyer, Thanks for leaving feedback and for choosing to spend a night with us. Comfortable accommodations is what we consistently aim for and with that in mind, I am glad to see that you found value in our pricing by giving us satisfactory ratings in both areas of sleep quality and level of service. However, I'm sorry if your...

SYLACAUGA
Reviewed December 23, 2016 via mobile

Upon checking in the desk clerk began questions about my group and why I was showing 4 to a room. My family was on a Christmas road trip to Vegas as if his business. He then became rude demanding ID for everyone this had never been done before. Then fussed about us choosing government rate for both rooms. I am...

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Helpful?
Thank Shane C
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear Shane C, Thank you for leaving us a feedback. Everything we do is aimed at providing our guests with excellent service and comfortable accommodation and we regret if the level of service received did not live up to your expectations. Please be advised that most of our hotels are independently owned and operated. The hotel management and ownership determine...

Tucson, Arizona
Reviewed December 19, 2016 via mobile

Clean modern rooms. Quiet (no train noise or freeway noise). Wife and I went to breakfast during normal times. Nothing special . Bacon tray was empty. We requested some bacon and were met with a harsh condescending remark and attitude. Wow. Ouch. She made us very uncomfortable . We did some bacon. Front desk was nice

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Helpful?
Thank comtedegicon
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Gallup East, responded to this review

Dear comtedegicon, Thanks for choosing us and for leaving valuable feedback. We consistently aim to make our guests' stays as comfortable and seamless as much as possible and with that in mind, I am pleased to know that you were able to relax in our clean rooms and found the soundproofing condition to your liking. On the downside, please accept...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Holiday Inn Express & Suites Gallup East

Address: 3850 East Highway 66, Gallup, NM 87301
Location: United States > New Mexico > Gallup
Price Range: $110 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Gallup East 2.5*
Number of rooms: 91
Reservation Options:
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Hotel Style:
#3 Business Hotel in Gallup
#3 Family Hotel in Gallup
#5 Romantic Hotel in Gallup
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express & Suites Gallup East staff and other travelers.
5 questions
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over a year ago
over a year ago
Oklahoma City, Oklahoma
over a year ago
Oklahoma City, Oklahoma
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Gallup East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get one away from the highway”
 of 5 bubbles 90kmeyer, Dec 29, 2016 | Read review
“Just off the interstate, rooms are great, staff is very helpful”
 of 5 bubbles rock9215, Nov 17, 2016 | Read review
“They all seem pretty good!”
 of 5 bubbles snivvy, Oct 5, 2016 | Read review
“ask for room on first floor they seem to be roomier.”
 of 5 bubbles stephaniejjordan, Jul 13, 2016 | Read review
“Go to another hotel.”
 of 5 bubbles TexasJeffDorset, Jun 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question