Gorgeous hideaway. Private cottages surround a garden courtyard with tables for lounging or eating. Very comfortable bed. Kept cool. Delightful home cooked breakfast. Wonderful staff. Self check in after hours. No keys required as your room opens with the last 4 digits of your phone number.
When checking in, the staff relocated us to an upstairs room without letting us know. We booked a ground level room in purpose. The staff should have advised me when that decision was made so I could cancel or find another lodge. I was not given that opportunity. When the TV did not work, staff advised all other rooms TV did not work due to Dish issues. However, when walking around the premises we could see other rooms with TVs working. When i called the contact number, as no one is on premises which I didn’t like nor knew when I booked the stay, I was given stupid excuses why our tv did not work and others did. Stupid and horrible customer service. She blamed the age of the facility for the TV connection issue. She then proceeded to ‘educate’ me on the type of facility this is as if I didn’t know and treated me as a child. When I asked to speak with the person that I initially talked to about the TV and mis represented information, I was told that lady wouldn’t be in the premises until later in the am. Way passed when breakfast was finished and I would be in the road. The room smelled of sewer gas. The room did not air well at all. Dead flies found on the floor. I requested to get a discount for lack of tv and service and was told the breakfast would be good. Rather than stay for breakfast, we left super early to drive home. I’ve stayed at lots of B&Bs before and this is the worse experience ever.…
The room was not really clean. Windows were dirty, curtains were torn, deferred maintenance everywhere. Landscape was over grown. The potential is there, but the owners don’t seem to care about the place. Would not recommend to stay there any time soon.
This is a very nice B & B, very conveniently located in a quiet and interesting neighborhood. The entire property is very charming. Our room was comfortable and the breakfasts were excellent. Access to downtown and the highway was very easy. The hosts were very nice.
Staff was amazing and super friendly. The breakfasts were quite delicious. Rooms were clean and comfortable and the furnishings had quite a lot of character. Courtyard is beautiful. Being walkable to local restaurants was a real plus. Can’t go wrong here.
There is so much potential for this quaint inn. Unfortunately I have to leave a negative review in hopes that it will improve guest service. My husband and I booked a one week stay at Casa Blanca Inn in Farmington NM over the Christmas Holiday to visit family. We drove from Dallas (13 hour trip) and arrived late around 10:30PM. Upon arrival we discovered an unlit parking area on the street with very little room to park our vehicle. The staff had a late check-in envelope ready for us so we made our way to the Courtyard Room in hopes of having a restful night following our travels. We entered the room and discovered a significant amount of dust and debris on the headboard, floor surrounding the bed and lampshades. I understand that these details can be missed but with the ongoing COVID-19 pandemic in mind these obvious cleanliness shortcoming caused us to seriously doubt the actual health and safety precautions that are being taken for guests. We tried to overlook this issue and decided to shower for the night. Following a less than satisfactory shower experience I pulled back the sheets on the bed and discovered a stain we believed to be blood droplets. Then, a white crusty stain was discovered on the next layer of blankets. Unacceptable. Upon this finding at 11:17PM I called the number listed for after hours service. No answer. I left a detailed voicemail and asked for a remedy. I called again a few minutes later, still no answer. I then sent an email with photos attached and requested assistance. We decided to book another room elsewhere, packed up and left. I received a call back at 7:30AM during which I did not receive a single apology. I was asked to repeat our issues and was met with a dismissive tone as if our expectations were too high. Another staff member called around 10:00AM, again no apology, same dismissive tone. They let me know that they are the only two staff members and they do all the cleaning themselves and are “only human”. I was told the best they could do was a $300 refund for our nearly $1000 total charge due to their cancellation policy needing 10 days notice. This is not a typical cancellation, rather a dissatisfaction with the regard for hospitality standards of cleanliness, security and comfort. I was told if we get the owner involved they could not guarantee a refund of any amount. Eventually the staff agreed to a 50% refund. I still find this to be an unacceptable resolution. I wish we had been met with a sincere apology and genuine care for our satisfaction.…
We had a great stay at the Inn! We stayed at the Vista Grand Suite, had a great sunroom, microwave, freezer/refrigerator unit, king bed, large retro but very cool bathroom, 52 inch Tv we didn’t use, super clean! The grounds were fun to walk around, there is nice continental breakfast and if you wait a nice hot breakfast if you wait a little longer we only smelled and seen it. Close to lots of nice restaurants!
This was extremely disappointing. We were “upgraded” to a casita—not shown on website—that was billed as having a hot “tube”, i.e., tub, and the place was depressing. The shower head had been cobbled together and fell apart. Windows were dirty, curtain torn, and the breakfasts were basically inedible—butterscotch chips in French toast, tater tots, all kinds of pre-fab ingredients. The only good thing about the place was that it was quiet—away from the highway that runs through Farmington. Which is not exactly an ideal destination anyway, but is a great jumping off place for Mesa Verde, Chaco Canyon, etc.
Unfriendly atmosphere, absolutely terrible breakfast with warm juices, prepackaged food, and tasteless "chef" prepared breakfast casserole. Our TV did not work, there were no instructions for managing the fireplace, and coffee pot had grounds in it from previous resident. Beautiful decor, but poor arrangement in living room for seating. Very disappointed after other reviews touting it as so wonderful.
Stayed two nights in October and were very pleased. We had the Hideaway Suite around back, and found it to very charming, comfortable, and quiet. Easy walk to small downtown area, where we found nice dining choices. Room was well appointed with coffee maker, fridge, and microwave. Just loved the pristine vintage tile work in the bathroom.