When we first checked in, the front desk woman was extremely rude and should never be a customer service representative for any business. Our rooms were large, but extremely dark! IF YOU ARE A NON-SMOKER, DO NOT STAY ON THE FIRST OR SECOND FLOOR. Even though they claim to be a non-smoking facility, the casino doors are left open and the first and second floor reeked of smoke making it hard to breathe. We requested a room change to the 3rd or 4th floor, but the hotel stated they were fully booked (cars in the parking lot didn't reflect that statement). We stayed for several days and upon returning home, all our clothes that were left in the luggage during the trip smelled of smoke. Other than the front desk, all employee were friends and welcoming.
We were exploring casinos and small towns north of Santa Fe and came across the Santa Claran in Espanola. The joint was jumpin’ on a Thursday just after lunch. We learned a Halloween slots promotion was the huge draw. The found the pit and played $5 blackjack with Ronald. He was friendly, helpful, and dealt some really good cards. This place is definitely off the radar and frequented by locals. It was a nice surprise for us.
Other than The Security Guard Isaac the professionalism from all employees at this hotel and resort is excellent . While the rooms are all great having everything one needs while away from home, the suites are especially comfortable with all the comforts of home. Checking in with Maria one always feels special. Amanda and Paul are the best as well. Everyone in the players club make you feel like your always a winner. The business center is one of the best. Views are relaxing. Thank you Steven for having the most professional hotel staff in New Mexico and Gilbert for the best players club professionals anywhere. Security has improved but my car parked in the first disability spot was vandalized so I was told to call security and was disappointed with Isaac's attitude. Definitely in need of training. Called espanola Police and received the professionalism one expects. I do realize as Isaac informed me that I park at my own risk but if this continues will be detrimental to such an outstanding establishment. We always stayed at the Buffalo Thunder Hilton prior to finding this diamond in New Mexico that offers a great deal more and has so many professionals that make you feel appreciated and at home.…
We stayed here and were more than satisfied. It’s extremely clean, extremely comfortable & the staff is excellent. It’s beautiful with artwork & artifacts everywhere to look at. The casino is nice too, lots of smoke though. I would highly recommend this place for anyone!
This hotel is a nice size with about 140 rooms. A very pretty lobby greets you at check-in but there is a fairly strong odor of cigarette smoke. Staff here is incredibly nice. Rooms in the back overlook the mountains. We had a lovely suite with a huge bathroom, 2 televisions, a sitting area, dining area with table and four chairs, a Keurig coffee maker, fridge, microwave and complimentary water. Everything seems to be very clean except for some of the hallway carpets which could use an update and some dust bunnies in the room. Bed was hard. We were told that, if you are playing the Black Mesa golf course, you can get a hotel discount when staying at the hotel. There is a restaurant in the casino.