We arrived to find out that the swimming pool was closed. When I made the reservation, they did not mentioned to me there was no pool. They also had charged our card for the whole amount, before we got there. Only the deposit should had been charged. We wanted to use a different card for the stay. They did reverse the charge, and charged the appropriate card. The site that was assigned to us, was incredibly skinny. There was barely any room to open the slide and sit outside comfortably. Our neighbors were complaining about the same thing. After we set up, we left the air conditioner on for our dogs, and went for lunch and a couple of groceries. When we came back, the power was out and 85° in the RV. When we called, about it, there was no sense of urgency. The power was out for over an hour in 95° temperatures. I had to sit in the truck with the dogs in air conditioning until the power was restored. The following day, the power went out for 20 minutes. They sent the maintenance guy out, but he came after the power came back on. Thank goodness we were there when it happened. The “Store” is a joke. No RV essentials, basic emergency needs, etc. They had Gatoraid and coke, a few books, and cards. That’s it! They do have a dog wash, which we utilized after the dogs going in the lake, but it was quite pricey. I must say that the RV resort was clean and immaculate, but I must say that with the pool out, the electrical issues, and the joke of a store, they should not be charging “Resort” price. Also, I didn’t find the staff particularly friendly.…
we had a garden site in the lower level - site was spacious and had a great view, the campground is 1st class in all respects - the indoor pool and exercise room were excellant I missed the fine print that my weekly stay did not include electric - they should mention it on check in
This is our 4th winter here at Elephant Butte Lake RV Resort. We are 'Winter New Mexicans ' the Resort is lovely. Great Amenities- indoor heated pool and hot tub. Exercise room. Planned activities and lots of areas to explore! Monthly rates are very reasonable.
We stayed here in October and found it to be great. Staff friendly, facilities were clean, sites easy to find and get in and out of. Not too noisy, close to town, and lake. Call them to get all they offer, even a dog wash.
We made our reservation for two days three days before arriving. Due to high winds we had to stay overnight elsewhere and called Elephant Butte to tell them of the delay. Upon checkout we were charged for both nights without explanation. Later we called to get a refund since we only stayed one night. They said because we didn’t call 7 days prior to our stay we would not get a refund. This makes no sense since our reservation was made 3 days prior to arrival. Very dissatisfied with how this was handled.