NUMBER OF ROOMS
Fast friendly check in, reasonable rates, clean room. All employees were friendly quick to respond to my needs. The breakfast wide variety and delicious. I spend a lot of time on the road and definitely be back. I wish other places I have stayed at had been as nice
We enjoyed this clean and comfortable hotel. Breakfast was delicious and plentiful! I always enjoy the pool and hot tub too! The hotel was quiet and I appreciated the cookies upon arrival. It was a perfect stay before heading to Chaco Canyon!
And worth every penny! It was those little things that totaled a great experience. Like the curved shower rod, the deep bathroom sink, the little extra spaciousness of the room. Plus a microwave and small fridge that were unexpected. Heat source was whisper quiet. Loved having the hot tub spa available after our day of hiking Chaco.
I made a reservation using the so-called Free Night Voucher. At check-in, not so friendly clerk said the voucher was invalid. She did not offer any help except to read to me what her computer stated. I had to call Reservations myself to get it straightened out. No one followed up, not the front desk and not BW. I will definitely think twice about staying at BW.
Arriving to the front desk there was a young lady (without a name tag) who would not even greet us. She behaved as if she was doing us a personal favor for letting us stay at this property. After the stay the chain sent me a questionnaire if I was greeted and recognized as a Diamond Select BW Rewards member, if I was satisfied with the welcome gift, etc. I would have been satisfied if the young lady would have said, "hi, how's your day going", in the first place. I tried to ignore her attitude, she must live with herself, I'm sure it must be a burden. The 2-queen room and the whole property were severely dated, it felt like walking into a room in the late 1980s with the dark colors and the heavy-style furniture decor. For the rates they were charging one would expect they would update and refresh at least a bit. Luckily, cleanliness was fine. WiFi was terrible, it kept breaking up and you had to sign in again everytime you opened your device. Uploading even a single photo took minutes. It felt as if they were still on dial-up. The only nice surprise was breakfast, it was better than the average BW, the attendant was also friendly and in good spirits. I was glad I was there just for the night. For a BW Plus property it was a disappointment.…