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This year I took my Spring Break in NM. I have friends in Bernalillo and they were fascinated to move to NM for their retirement years. Not only they live close to this hotel but, this hotel provided me with the perfect location where I...More
Response from GuestXperienceTeam, Guest Relations Manager at Motel 6 BernalilloResponded 2 weeks ago
Dear guest, It is good to hear that you experienced a nice stay at our Motel and that you were happy with the service provided. We would love to be your hotel of choice here for future visits.
Customer Care Team
The hotel room was nicely appointed and clean. We were there for 3 nights and the housekeeping is only required to change towels and remove garbage. Shower was good. No breakfast but have refrigerator and microwaveMore
Thank Barbara A
Response from GuestXperienceTeam, Guest Relations Manager at Motel 6 BernalilloResponded May 1, 2018
Dear guest, We're truly disappointed that you had such a poor impression of our motel, and we apologize sincerely. We will discuss your review together as a team, and we'll ensure that the necessary procedures and training are implemented to ensure that such issues don't...More
Rented 3 room's for a family wedding arrived at 3 am room was awful no working heater in December mind you called front desk the man was very rude asked to be moved was moved to the third floor disgusting bed had not been made...More
Thank Angela D
Response from 6Team, Brand Experience Team Member at Motel 6 BernalilloResponded December 15, 2017
Angela, Thank you for posting your review. We are committed to delivering a clean, comfortable room and apologize for any failure in carrying on the commitment during your recent stay. Please know the conditions you experienced are an exception to our guest commitment, and as...More
What a dump with horrible customer service! Heater not working in one room requested another after being told i'd have to pay for another room and front desk clerk calling us a punk. Get up to the second room and there is urine in the...More
Response from GuestXperienceTeam, Guest Relations Manager at Motel 6 BernalilloResponded December 14, 2017
We pride ourselves on providing wonderful hospitality and an excellent and professional level of service to our guests at all times, so our team is immensely disappointed with your review. We hope that you will visit us again and that there will be no lapse...More
I would never recommend this hotel to anyone. The front desk staff that works during the day and maids are the rudest and most unprofessional bunch of people I have ever encountered. The ones who clean the rooms are covered in tattoos all over them...More
Response from GuestXperienceTeam, Guest Relations Manager at Motel 6 BernalilloResponded October 5, 2017
Dear Guest, thank you for your review. Your experience does not describe the type of hospitality that we want to provide for our guests at all. We apologize for any rudeness that was aimed towards you, and we are sorry that you did not have...More
Since being manager, I have worked very hard at taking care of the hotel and am using all tools to make each guest stay great. Every week a new routine; just this week we are shampooing all rooms and continuing our deep... More
Since being manager, I have worked very hard at taking care of the hotel and am using all tools to make each guest stay great. Every week a new routine; just this week we are shampooing all rooms and continuing our deep cleaning to better take care of each guest. I hope you enjoy your stay. If you have any questions, feel free to contact me at the hotel. The number is (505)771-7000. Thank you for your questions.
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"Front rooms (facing West) on any floor are quieter, facing away from Hwy 25."