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Chez Carole Resort

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Chez Carole Resort
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151 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

We arrived by night and the man un the reception was like " reed this paper and this are the keys" something not expectable in such a luxury resort (expensive). The first sourprise was to find a poisonus and huge carterpillar in the room!!!! we told inmediatly to the reception, with a big problem of comunication because the staff there... More 

Helpful?
1 Thank Rubén D
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Was there for three days, the rooms are very good. The view of the beach and beach side cottages are superb. But the beach was dirty may be because of rain. The restaurant was below average. The beach side swimming pool was good. For me a expensive choice for the rainy season. It may be good for sunny days.

Helpful?
Thank soumyaranjan p
Södertälje, Stockholms Län, Sweden
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 6, 2016

Nice resort with private beach, The restaurant has a wide choice of nicely cooked food from the east and west. We had a couple of problems while here but were sorted quickly and efficiently by the management. We got free transport from our previous resort on the island as well as transport back to the airport after our stay. Had... More 

Helpful?
Thank simobha
Fabio I, General Manager at Chez Carole Resort, responded to this review

Dear Simobha, We very much appreciate that you have taken the time to provide us with your feedback and comments regarding your recent stay at Chez Carole Resort and Spa, Phu Quoc. It is always a pleasure to receive both positive and constructive feedback such as yours. I will share your comments with our team and please be assured that... More 

Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 23, 2016

So I have mixed views about this resort. The actual resort itself and the staff are excellent. The food is very good, with and excellent breakfast, but do not expect western type hospitality. Not that the waitstaff is rude or anything, you can just tell there is no formal training. That being said, food and atmosphere were still good. The... More 

Helpful?
Thank John J
Fabio I, General Manager at Chez Carole Resort, responded to this review

Dear John J, Thank you for taking the time to tell us about your recent experience at Chez Carole Resort and Spa, Phu Quoc. For your information, we run an already successful training program for all our employees, which has already been turned into lots of improvement, this is an on going battle to educate and train our staff toward... More 

Sankt Stephan, Switzerland
2 reviews
5 of 5 stars Reviewed June 19, 2016

We were looking for a quiet place far from noisy and agitated locations for our well-deserved holidays, I reckon that we simply found it. The inside decoration of the rooms and outdoor set up of the garden are really nice, it looks very natural as almost everything is made of from wood. If you dislike beaches where you need to... More 

Helpful?
Thank stephane145
Fabio I, General Manager at Chez Carole Resort, responded to this review

Dear Stephane, We very much appreciate that you have taken the time to provide us with your feedback and comments regarding your recent stay at Chez Carole Resort and Spa, Phu Quoc. What a pleasure to read you objective comments.! Thank you for those. I will share your comments with our team and please be assured that this feedback will... More 

Ho Chi Minh City, Vietnam
Level Contributor
125 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed May 28, 2016 via mobile

I came by bicycle, decided to have lunch. The beach looked nice, they also have a small pool. More staff than clients, still you had to call for service. Nothing extraordinary about the simple food I ordered. Wide selection of Asian and Western food. Somewhat small dishes, a little overpriced? But all in all reasonable. If I decide to go... More 

Helpful?
Thank Stoylen
Fabio I, General Manager at Chez Carole Resort, responded to this review

Dear Stoylen, We very much appreciate that you have taken the time to provide us with your feedback and comments regarding your time spent at Chez Carole Resort and Spa, Phu Quoc. I will share your comments with our team and please be assured that this feedback will serve as an encouragement to all of our staff as we strive... More 

London, United Kingdom
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 18, 2016 via mobile

While exploring the island, my girlfriend and I stumbled upon this place and stopped for some much needed refreshments. The beach (in April) was clean and idyllic, although the water clarity wasn't as good as Sao beach. The staff were very friendly, with the head of house saying that if we ate there we could use the pool and loungers... More 

Helpful?
Thank GWatz
Muttaburra, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 18, 2016 via mobile

We really enjoyed this resort it was away from all the craziness of town 😁The food was great and the rooms were lovely to. They forgot to pick us up when we 1st arrived but after a phone call they were there to collect us up. The staff don't speak a lot of English but we always managed to get... More 

Helpful?
Thank fleurnz
Ho Chi Minh City, Vietnam
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 6, 2016

A couple of unpleasant experiences caused us to check out early. Refusal to serve breakfast despite having no customers. Over priced menus and poor customer service. Upon checking out, they tried to charge us more money than the full booking of the time slot would have cost anyway. Bare faced opportunism. Horrible service. Almost ruined our entire holiday.

Helpful?
Thank LiamLiamLiamm

Travelers are raving about these Phu Quoc Island hotels

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 28, 2016

I stayed at this resort in March when there were few guests. It has a lovely beach but, like most in VietNam it is spoiled by litter. Even the area occupied by the hotel could have benefitted by half an hour of litter picking. With few guests there were few amenities and that included the buffet breakfast which was not... More 

Helpful?
Thank Hippothehorrid
Questions? Get answers from hotel staff and past guests. Ask a question

150 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Banquet Room
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
- Chez Carole Resort & Spa is located on the hill and conterminous with 3-side forest, Cửa Cạn river and sea. - Chez Carole Resort & Spa has 50 bungalows with garden-view, seaview, river-view combined the natural beauty of Cua Can bay. It is about 27 kms far from Phu Quoc International Airport to Chez Carole Resort & Spa and 17 kms from the Center of Duong Dong town. Chez Carole resort is out-of-the-way and surrounded by natural so that our guests will enjoy the rather unspoilt landscape. - In Chez Carole Resort & Spa, our guests can join the water sports such as riding the kayak along the Cua Can river to discover the living of inhabitants or riding jetski, canoes on the blue sea. Beside, we will show you some colourful coral reef spots for snorkeling or free-diving. - As a lazy day, guest can lie on the beach and relax with cocktails, coconuts and fruits. ... more   less 

Additional Information about Chez Carole Resort

Address: Ward 1, Hamlet 4, Cua Can Beach, Phu Quoc Island 920000, Vietnam
Location: Vietnam > Kien Giang Province > Phu Quoc Island
Price Range: $53 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chez Carole Resort 3.5*
Number of rooms: 50
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