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Grand Mutiara Hotel Berastagi

Jalan Peceren No.168, Berastagi 22156, Indonesia
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150 Reviews from our TripAdvisor Community

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Showing 95: English reviews
Kuala Lumpur, Malaysia
Level Contributor
132 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spacious clean rooms with a fine dining room/bar and a huge lobby. The pool is set in landscaping with flowers and bushes in the surrounding area. I went there with a tour group but paid extra for a room with a pool view which I recommend to do the same. Considering the hotel is older, some might complain for the... More 

Helpful?
Thank Directeur0
Rochester
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 12, 2016

We booked 4 rooms as a group visiting the Lake Toba area. Lake Toba was beautiful and was a fantastic experience. Unfortunately Grand Mutiara Brastagi was very disappointing. When we arrived there was a very loud karaoke party in the courtyard. The noise could be heard even in the hallway of the hotel as we approached our 4 rooms. All... More 

Helpful?
Thank PJ195

Travelers are raving about these Berastagi hotels

Sydney, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 20, 2016 via mobile

The hotel looks 5 star from the outside, the lobby is 4 star , the rooms are 2 star and the service is less than 2 star. The hotel has neither air conditioning nor fan. There is no elevator either. Rooms are old and not well kept . Some carpeted rooms actually stink. Hot water supply is limited to certain... More 

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Thank NatWerdna
Jakarta, Indonesia
Level Contributor
100 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed April 1, 2016 via mobile

We stayed in this hotel for one night on the way from Lake Toba to Medan. It has its pros and cons. Let's start with some positive elements : It is quite a sizeable resort with huge green area in the back side. The staff is helpful. Rooms are big and clean. The downside is that hot water is limited... More 

Helpful?
Thank Radek R
Jakarta, Indonesia
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed March 30, 2016

We stayed here over night on our way back to Medan from Lake Toba. Grand Mutiara is oldish and used. The room was surprisingly spacious with balcony and beautiful view of the mountains and garden also large bathroom with shower and bath tube. The unpleasant surprise was limitation of hot water! We could take our hot shower only few hours... More 

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Thank Marcin2707
Melaka, Malaysia
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 19, 2016 via mobile

Kudos to very friendly hotel staff. They are polite and assisted us in every possible way. Buffet breakfast was sent to our table and its variety was large, from bread to noodles to congee to fried chicken... wow!!! The dinner there is also excellent.... again, a table full of dishes till the 6 of us could not finish. Rooms were... More 

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1 Thank Cindy P
Sungai Petani, Malaysia
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 14, 2016

This hotel looks grand from the outside, even the room is spacious. Alas, there isn't any air-conditioner or fan, so in the afternoon, staying in the room was a little uncomfortable. Although a little out-fashion, it comes with a nice garden and a pool. The BEST of all, guests could get a good view of Mount Sinabung, especially when it... More 

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2 Thank hengkowkeakh
Singapore, Singapore
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed January 27, 2016

Grand Mutiara may be your best bet for accommodation while traveling to Berastagi. We stayed there for 2 nights and found the maintenance to be satisfactory. Bed was comfortable, water pressure is strong, towels are clean. We stayed at Super Deluxe - while the space is huge, the room feels very empty. However, breakfast is pathetic. Please take note that... More 

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1 Thank AntonWidodo
Kuala Lumpur, Malaysia
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 18, 2016

We were welcomed by cold orange juice. Our room is on the 2nd floor. This hotel has no elevator but we were not worried since the bellboy helped to send the luggages. The hotel has spacious lobby and overall it is really clean. Our room looks bit tired but nonetheless the room AND bathroom very clean and spacious. My bed... More 

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Thank travel_aki
Ipoh, Perak, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 26, 2015 via mobile

2nd Night on my 4d/3n tour. Upon check in, my tour guide asked me to check the rooms to ensure in good order. Afraid I'll complain like the hotel I stayed a night before. Great room with nice garden view. No air con, no fan but the weather is cool, opening the sliding door is enough. Dinner was 7/10. The... More 

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Thank MableLam
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Concierge
  • Free Parking
  • Meeting Rooms
  • Laundry Service

Additional Information about Grand Mutiara Hotel Berastagi

Address: Jalan Peceren No.168, Berastagi 22156, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Berastagi
Price Range: $51 - $68 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mutiara Hotel Berastagi 4*
Number of rooms: 123
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