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Grand Mutiara Hotel Berastagi

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Grand Mutiara Hotel Berastagi
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163 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Bali, Indonesia
Reviewed 2 days ago NEWvia mobile

- First impression, reception was not warm and he looked confuse and didn't note my request ex. High floor, honeymoon, etc. - No welcome drink, maybe it is not their standard. - Room is huge and clean. We paid 100k for upgraded to Superior Deluxe Room so we could have king size bed. - Garden area is big. Perfect for...

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Helpful?
Thank Risma N
Turin, Italy
Reviewed October 25, 2016 via mobile

Big, modern, anonymous international hotel which could be anywhere in the world. I hade a huge room with complimentary tea/coffee, toiletries but no face/hand towels, no hair dryer and hot water only till 9 pm. Breakfast implied long waiting and at the end it was an overcooked and cold poached egg with an improbable sausage and some pieces of fruit,...

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Thank lauramtorino
Singapore, Singapore
Reviewed October 22, 2016

Simple room with 2 queen-sized beds and a balcony. Clean and comfortable. There is no air-con but the weather at Berastagi is so cooling (around 20 degree Celsius), so it's ok. Great views of the beautiful landscaped gardens from the room balcony. The lower part of the door to the balcony is louvred, allowing cool air into the room, even...

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Helpful?
Thank 29lucyng
Jakarta, Indonesia
Reviewed October 20, 2016

i was there for 3 nights , the ambience its so good and the weather nice too, but unfortunatly the food its poor and less hospitality from management, no elevator its to hard to old people whose visiti this hotel.

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Helpful?
Thank rinimardika07
Tennessee
Reviewed October 3, 2016

High end lobby hides low end rooms. Staff unwelcoming, angry towards guests questions. No elevator of air conditioning. Travelers to Indonesia gives this hotel a miss. The country has plenty of great hotels.

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Helpful?
Thank jwa574
Kuala Lumpur, Malaysia
Reviewed June 26, 2016

Spacious clean rooms with a fine dining room/bar and a huge lobby. The pool is set in landscaping with flowers and bushes in the surrounding area. I went there with a tour group but paid extra for a room with a pool view which I recommend to do the same. Considering the hotel is older, some might complain for the...

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Thank Directeur0
Rochester
Reviewed June 12, 2016

We booked 4 rooms as a group visiting the Lake Toba area. Lake Toba was beautiful and was a fantastic experience. Unfortunately Grand Mutiara Brastagi was very disappointing. When we arrived there was a very loud karaoke party in the courtyard. The noise could be heard even in the hallway of the hotel as we approached our 4 rooms. All...

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1Thank PJ195
Sydney, Australia
Reviewed May 20, 2016 via mobile

The hotel looks 5 star from the outside, the lobby is 4 star , the rooms are 2 star and the service is less than 2 star. The hotel has neither air conditioning nor fan. There is no elevator either. Rooms are old and not well kept . Some carpeted rooms actually stink. Hot water supply is limited to certain...

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Thank NatWerdna
Kathmandu, Nepal
Reviewed April 1, 2016 via mobile

We stayed in this hotel for one night on the way from Lake Toba to Medan. It has its pros and cons. Let's start with some positive elements : It is quite a sizeable resort with huge green area in the back side. The staff is helpful. Rooms are big and clean. The downside is that hot water is limited...

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Thank Radek R
Kathmandu, Nepal
Reviewed March 30, 2016

We stayed here over night on our way back to Medan from Lake Toba. Grand Mutiara is oldish and used. The room was surprisingly spacious with balcony and beautiful view of the mountains and garden also large bathroom with shower and bath tube. The unpleasant surprise was limitation of hot water! We could take our hot shower only few hours...

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Helpful?
Thank Marcin2707
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Restaurant
  • Free Breakfast
  • Free Parking
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Concierge
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Grand Mutiara Hotel Berastagi

Address: Jalan Peceren No.168, Berastagi 22156, Indonesia
Location: Indonesia > Sumatra > North Sumatra > Berastagi
Price Range: $49 - $58 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mutiara Hotel Berastagi 4*
Number of rooms: 123
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Questions & Answers

Questions? Get answers from Grand Mutiara Hotel Berastagi staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“take room with swimming pool view, its good”
 of 5 bubbles rinimardika07, Oct 20, 2016 | Read review
“Find a different hotel”
 of 5 bubbles jwa574, Oct 3, 2016 | Read review
“Pool view is best”
 of 5 bubbles Directeur0, Jun 26, 2016 | Read review
“Check your room before accepting it”
 of 5 bubbles PJ195, Jun 12, 2016 | Read review
“Ask for a room facing the volcano.”
 of 5 bubbles hengkowkeakh, Mar 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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