EQUILIBRIA SEMINYAK

733Reviews

1,455Photos

21Q+A

100Room tips

I stayed at this beautiful property with my daughter last month. We were there to celebrate her birthday and the staff went out of their way to help her celebrate. They brought up a lovely cake the day we arrived and ran her a flower filled bath on the last night of our stay. …

Date of stay: March 2019

Lovely stay in a waterfall villa

My husband and I had a nice three night stay in the Waterfall Villa last year. The villa was lovely - lots of space and a nice pool! The bedroom was great - very dark and cool to sleep in. The only downside was the renovations that were occurring at the time. We were gifted a…

Date of stay: November 2018

Bali Anniversary Getaway

Opulent surroundings within the walls of this beautifully crafted villa. Our expectations were met and more. A wonderful way to spend eight days for our special anniversary, the staff went out of their way to cater for our needs, a wonderful bbq dinner in our villa was the most…

Date of stay: April 2019

Dear CarmelaTravel, The pleasure was ours to have you stayed with us to celebrate your special anniversary. Please accept our heartiest congratulations once again for your special moment. It is extremely hearth warming to hear our guests send us positive comments regarding their stay, and it will serve to motivate our entire team to purse even greater heights of service. We are truly blessed with a great team of dedicated staff, who all definitely help enhance guest's overall experience during their stay. Service is our primary focus here at eqUILIBRIA. Our in-villa barbeque dinner with private chef is also one of the most well received packages, creating a romantic setting in your villa just for you to relax and enjoy, we are glad that it was a memorable experience for you both. Your comments on your butler, Heri will be commended personally by our management team. It is always nice to be able to share such wonderful comments with the employees. The entire team and I are looking forward to welcoming you back to eqUILIBRIA SEMINYAK for another memorable stay. Sincerely, Arie Santoso

Modern sanctuary in fun location

The 'equilibria' is a wonderful quiet sanctuary amongst busy streets for couples. It is right off Eat Street with shops, restaurants and bars close by. The design is on a grand scale with high walls for privacy, lovely tall bamboo and great architecture. We actually were able…

Date of stay: April 2019

Dear justine555, A high appreciation for your time to write a very details review and wonderful praise about your 6 nights experience with us recently. It is extremely encouraging to hear that our efforts to provide the best service possible are well appreciated. We are happy to learn that you enjoyed every aspect of your stay and we are encouraged that you noticed our small touches too. To us, hospitality is all about this little extra touches. Your comments regarding the main pool shade are duly noted and we are looking at alternative ways to revisit these areas and consider to improve in near future. We value your feedback as it helps us to focus on what is important to our guests. Thank you for your compliment about helpful and attentive staff, we are blessed with a great team of staff who are extremely dedicated and detail oriented. I will personally share your comments with our team, and commend them for their high level of service. On behalf of all team, we are looking very much forward to welcoming you back eqUILIBRIA SEMINYAK Bali for another memorable experience. Sincerely, Arie Santoso

Almost Perfect!

I booked this resort as a surprise for my girlfriend and she loved it! I wanted the waterfall villa so badly but it was sold out at that point in time so I had to settle for the pool villa. Here's my review of the place: Pros - Beautiful room setting with sufficient space -…

Date of stay: June 2018

Dear Oshanet, The pleasure was ours to have you stayed with us in the first week of June 2018 last year to celebrate your girlfriend's birthday. Please accept our heartiest congratulations once again for your special moment. We greatly appreciate you sparing your valuable time to share your experiences in detail and glad to hear that you enjoyed your stay with us. We also appreciate your review in order to increase our service to the guest, we thank you for reminding us that we have some services that need to be improved. Please accept my sincere apologies for the serious inconveniences of the cockroach issue. I have addressed your comments to the team in order to take the necessary steps and a prevention program have been conducted more regularly and consistently to ensure this type of incident do not repeated in the future. For your surprise arrangement of BBQ dinner, our team arrange the time based on your Guest Experience Menu submission before arrival. We truly apologize shall we were not lived up to your expectation. We take customer feedback to heart and ensure areas that can be changed such as communication level of our staff is acted upon and now being reviewed to avoid such thing happened in the future. I can reassure you your feedback has been followed up with related department and with the individual staff concerned and existing procedures have been re-instated. Despite your unfortunate experience, I do hope that we will have the opportunity of welcoming you back to eqUILIBRIA SEMINYAK to experience the Waterfall Villa. I would be delighted to personally assist with your arrangements. Thank you. Sincerely, Arie Santoso

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