I wish I had not just looked at the rating and actually read the reviews which are screaming that this is a horrible hotel. I've realised that it must have been good before Covid but after it resumed services it's been pathetic. The hotel seems cold and unwelcoming. The staff is rude and unfriendly. I think Robert at the front desk calls the shot and is straightforward and no nonsense. No hint of service or niceness, he seemed to be more intimidating, bordering on threatening. While checking in all he told us was what not to do, and took 200k deposit. I've not had to pay any deposit in other hotels so far. It was also their bad luck (much more so for me) that I've just come from a fantastic resort in Ubud where the service was exceptional. You unintentionally start drawing parallels and this place fails miserably. I hate these warning boards with prices of everything in the room, although I had to call him to show him that many things in the room were already damaged so he wouldn't blame me and extort money. The sofa has a cigarette burn and stains. The towels are tattered, we asked for replacements and got the exact same towels again, they look about 20 years old. Look at the size of the body wash. They gave us one of this and a shampoo of the same size for 2 people and 3 days of stay. We've had to ask them to send these miniatures everyday when we have to shower. No body lotion, sanitizer, toothpaste, robes, no toiletries or facilities. They don't have a room service menu. When I called to order he was being smart and asked me to first tell him what I wanted without looking at a menu. He brought a hand written bill and demanded money immediately, not like adding it to the room. Despite having a deposit already. Tonight we came back to the hotel exhausted and decided to have room service for dinner. They informed me they had already closed room service. At 8:30 pm! We arrived at 8:30 and they had already closed the kitchen, during dinner hours! I was livid because there are no restaurants around due to the desolate location. I finally had to WALK to Ramada hotel a few minutes away in the dark as the streets are not lit. The room itself isn't so bad. It's decorated beautifully and has a kitchenette where you can cook also. They provide dishes and cutlery in the kitchen which helps. The bed is not comfortable and the pillows are thick and hard. We requested them to change the pillows and they said that's all they had. Breakfast is only from 8-9 am. They served us fried rice in plates. No other choice. The room doesn't have a full coffee kit, they had no milk powder so I called to request some, they said they don't have any. I asked if they could then send the breakfast coffee to the room, they refused. They have no will or intention or interest to serve their guests. You book a room, it's your problem now, we don't owe you sht kind of attitude. I only saw Robert when we checked in, the rest of the time there are clueless teenagers manning the front desk who don't speak good English and don't seem decisive or solution oriented. Don't trust the ratings. This is the worst hotel I've stayed in. And if you check my other reviews you'll realize that this is the only bad review I've written.…
after every year staying here, this will be the last year my family and I stay here. the service is very bad, the crew is not friendly, the bathroom is also not well maintained. can't add towels or something else, each additional will incur an additional fee of 25k for either a towel or a mat. For those who use motorbikes, be careful because our helmets were lost on the first night we stayed.
the Employees are friends but they don't give precise information, they don't know where there is breakfast, where there are good Spas, where there are good restaurants, absolutely regrettable, I do not recommend it, run away from here, don’t recommend
My husband picked this hotel for our short stay, I thought ok I’ll give it a try. Never again!! Rooms were very dirty. Pillows smelt of sweat, no pillow protectors. Sheets felt dirty and old. Mould on walls and in bathroom. Breakfast needs improvement no variety. Towels are small and worn out. Hotel is not walking distance to anything. Taxis are not allowed to go to hotel area for transportation only allowed to use local drivers at $$$$$. Pool is too skinny, when in pool you can look into other peoples rooms, no privacy in ground floor rooms unless you have blinds and curtains closed. Other people in the pool woke us up each morning around 5am. Room service food inedible. List could go on... The one good thing was the staff, all very friendly but need more training, also they are only working with what they have. This hotel seems to be used by locals who have their own cars for transportation.…
We stayed overnight in seminyak lagoon..overall we really enjoyed the accomodation had been given by seminyak lagoon..even we don't spend much time during our stay in that place..and i just want to mention 1 name "ADHI" one of staff seminyak lagoon..i really appreciated for your assist and a warm hospitality..keep it up!!we might see y'all again..
We had so much fun in this place, our room with pool access was amazing, the hotel itself is so quite and relaxing, the staff was so friendly and polite. We have a very goodnight sleep, room was clean and tidy, swimming pool with perfect water, ambience was extremely nice and so relaxing. I would definately recommend this place to anyone who is looking for an accommodation at Seminyak area.
maybe ill be back here. I stayed overnight here, its so comfortable and cozy hotel, it's just that no hotel slippers, and the receptionist is not 24 hours. but thank you for your hospitality. see you later
Service was just ok but warning for their security. Very bad service. Checking in at the hotel will require 100,000 rupiah cash only deposit for each room and will ask you to sign on the deposit slip. Just in case you lost the slip, you can’t get the deposit anymore. Warning for those have early morning departing flight from Bali. The reception of the hotel is not 24hrs. They open 7am and you can’t get the deposit until they come. I had an argument with their security since they kept on insisting they will deposit the money to my account. I explained to them i don’t have indonesian account so how can you deposit it to me. Also, we had an incident regarding the toilet bowl. The toilet paper accidentally dropped in the bowl but we did not flush it yet. We were in hurry and hoping they can help us remove it. The security instead accuse us of doing it deliberately and will charge us 100k rupiah for it. Stay away from this hotel an definitely not recommending it.…
I stayed for 2 nights at Seminyak Lagoon All Suites . I tried for checked in at 1pm, when I enter the lobby area, a reception (a girl, I forgot her name) was totally unfriendly (inhospitable), she was not even greet me! Then, I approached to her and said that I would like for Check In and she was strictly told me that the check in time is at 2pm and she would do the registration at 2pm. Furthermore, the welcome drink was served at 2pm!! LOL!! Well, I am working in hospitality industries too, so I know the standard how we treat guests. I waited at lobby until 2pm, then I asked her whether my room is ready or not yet, she just answer “one moment / Sebentar”. This is very unacceptable. My partner/friend came and he judged her too (the reception is not good, she is unfriendly). Well, at 2:15pm, she gave me the keys and a trainee escorted me to my room and again, Housekeeping still inside my room!! They hadn’t finished of cleaning the room. I was very frustrated on my arrival. Is this because I am a local/Indonesian? I bet she will treat better for foreigner guest!. Then, In the evening, I met Dilla, she is very friendly and apologizing for everything I faced on my stay. Dilla is your asset in reception. 5 stars for her!. I hope the management or General Manager read this and learn on my feedback.…
A very good place to stay, the room is clean and huge, the food is great too even the dinner room is a bit small. Receptionist is very welcome. Wifi having a good speed also to access internet. The pool is clean also.
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