I booked a prepaid stay here in the summer of 2019. The trip was scheduled for June 2020, but due to COVID, the hotel was forced to close down and my reservation was cancelled. The hotel promised a refund, but has continued to make excuses for why it cannot issue a refund. I've called and emailed more than 20 times and still cannot get a response. We are now coming up on two years since they took my money. Be careful booking anything here that requires a deposit or prepayment.
Enjoyed corona period in W, but there were some issues. No tooth kits because they are over Room service not 24/7 Average food in Woo bar and fire restaurant Attitude of the staff, buggy driver Benny refused to bring me to the parking instead he forced me to go to the reception because hotel staff was afraid that I ll run away before finishing my check out. That was my 6 time with W and last time.
Great hotel who give me their great services. Warm greeting from my first step until last step there. I like them so much. The room really great and comfortable to have a holiday there. I spend my time in hotel so much because it's simply amazing. What an experience, thankyou so much W Hotel.
The hotel belongs to a large concern - Marriott concern - and the hotel behaves exactly the same. First, they guaranteed to bypass the hotel costs and refund them. After asking several times I suddenly got no answer and had to contact agoda.com directly to get an answer from the hotel. They told me that all refunds were cancelled until the hotel reopened and from then on it takes at least 45 days. It is an absolute impudence that the client bears the entrepreneurial risk of the hotel, especially since smaller hotels I booked for my roundtrip in Bali refunded money immediately within 14 days. The hotel is a customer trap and more seemingly than its, no help is to be expected in case of problems. It is better to consider smaller hotels that are not only out for the money but also want to give you the real Bali feeling.…
Chicken campylobacter food poisoning. I stayed at the W Seminyak in Bali for five nights and was poisoned by a chicken dish which is still making me ill six months later. The food preparation and hygiene standards are sub standard, when I was treated I got the impression the hotel’s doctors saw this a lot. I would advise not to eat at the hotel, I thought it would be safe but three hours after eating I was violently ill. Be warned - this was no two day “Bali belly”, I’ve had five courses of different antibiotics and it’s still with me. The W Seminyak’s kitchens are not safe, do not eat there.
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