The hotel's main entrance looked like an alley between buildings, for the newcomers they won't really notice there's a big establishment of W Hotels inside. The pathways took our breath away until we reached the hotel main lobby. Truly it felt like being brought to another amazing world. The front office lady was also friendly, and we were taken by buggy/caddy into the hotel. I was speechless, what an amazing view, really have different vibe from photos on the web and looking it firsthand. The villa is astonishing as well, with private pool and the wedding decor on table. The interior is super lovely. The price was really worth it for our honeymoon trip. The room is already cleaned, AC already on, music played and so on. Our villa was also placed close to the parking, a few minutes to main lobby but very tolerable. The beaches and Woobar is amazing, the pool as well. 3 main attractions side by side, very good mix. Please refrain from calling us the few minutes after we checked in, because that's the most time we're excited to do things, either resting, or checking out the room, the pool, and so on. We got phone call and someone rang our bell checking in. it's good and all, I appreciate that, but doing that TWICE in a row while me taking a bath and/or after doing swimming is not a very pleasant experience. Once is okay, but not twice please. Eventually I turned on the DND. The Pizza beef food is very very delicious. me and my wife loved it. Drinks were awesome too, I ordered "LOL" orange juice and wife ordered Gin Tonic, they were great. The only thing lacking is the bluetooth speaker does not detect my phone/vice versa for the speaker that I cannot play my own music, and the movies from TV were not crystal clear, I suggest if possible you guys can provide something like Netflix, maybe? Just a suggestion. Oh, and adding more general cutleries like Spoon and Fork maybe a very good idea, along with more menus on the minibar! Me and my wife would love to mention Mas Septian from Reservation, and Dwi Fernando from concierge for very helpful service. Also Mr Imam was very friendly in chatting with us and driving us to the villa. All of the staffs were also kind and helpful during our stay. Overall it's a VERY pleasant experience, all combined, the villa, staffs, woobar, location, beaches, daybeds, food and drinks that make all of them super memorable experience. I've recommended your hotel again to my colleagues, friends and families and hope they can boost your business further. Cheers!…
The hotel is located in Seminyak area. They do have Woobar, kind of okay if you want to hang out with your friends, it's an open space beach club. It's meant for young people hence the colorful design.
W hotel bali has the worst wifi I have ever stayed at in my entire life. Difficult having video calls over zoom and browsing on the web is slow. End up using my personal hotspot. Beautiful facilities and room but terrible wifi. Not worth the price.
Staff at W is consistenly welcoming. The staff at breakfast the most wonderful of all, remembering dietary and seating preferences. The room is great. As a platinum bonvoy member, appreciated the significant upgrade given. The sound system in the room is fantastic, and so is the sound proofing - could not hear neighbouring rooms at all. The view from the Marvelous suite is impressive as is the skylight above the shower. The evenings in this hotel are still lively. I am not a night owl, and I didn't come to the W to have a quiet night. The open air areas and space between tables give enough comfort that sufficient distancing is done.
Yesterday I was sat down on the lobby across the main lobby, And someone with house keeper uniform just walked passing me and said “hey heyyy you can not sit down like that, the governour of west java will arrive soon” Is this the hospitality of W hotel nowadays? Yesterday I was sit down in a very normal position, didnt put my legs on the sofa or anything. And “hey heyyy” i think a very2 unappropriate language in hospitality. I am the owner of one of the bigest villa in Sanur anyway, I know how to be manner... Please train your housekepper how,Thks!