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NH Cape Town The Lord Charles

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NH Cape Town The Lord Charles
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230 Reviews from our TripAdvisor Community

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Showing 206: English reviews
Reviewed yesterday NEW

The front desk staff & duty manager were friendly & helpful. The breakfast venue front of house staff were just as helpful & friendly & the breakfast was truly worthwhile. However this is where the happiness ends. All the waitresses were miserable & one I asked said it's because she's "tired", save for a lovely waitress named Patience. Now before...

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Helpful?
1Thank T A
Soweto, South Africa
Reviewed 5 days ago NEW

Upon arrival to the reception area you will love the look and feel of the hotel. Then it gets dim. Its a long walk to most of the rooms as the passages are quite long. Surprisingly, room service was very efficient. The rooms are clean but they need the same makeover the lobby had. Breakfast was great and the pool...

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Helpful?
Thank Lady L
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Lady L Thank you very much for taking the time give us you feedback and concerns regarding your most recent visit to our establishment. I am happy to hear that you enjoyed our breakfast and clean rooms. Thank you for also mentioning how beautiful our refurbished lobby looks. We look forward to welcome you back in the near future...

Geneva
Reviewed 1 week ago

This is my second stay at Lord Charles. I enjoyed my first stay, but since it is a quite big hotel you have to be aware that it also hosts tour groups: my neighbourhood rooms were quite noisy this time,

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Helpful?
Thank bernardatc
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Bernard Thank you very much for taking the time to give us feedback on your most recent visit to our hotel. I am very sorry to read that you had a disturbance during your stay. We have necessary procedures in place regarding group check ins and assure you of our best intention always. We hope to see you at...

Sittard, The Netherlands
Reviewed 1 week ago

Third time in the Lord Charles and we will come back for sure! Good location, few minutes from the wineries, few minutes from the beach and half an hour from Cape Town. Luxury hotel, good breakfast and excellent staff

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Helpful?
Thank Paul-Sittard
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Paul Thank you for taking the time to review your most recent visit to NH Cape Town The Lord Charles Hotel. Thank you for also mentioning some of our great qualities such as our location, good breakfast and excellent staff. We always strive to go above and beyond to make each stay perfect. We certainly look forward to welcome...

Reviewed 1 week ago via mobile

My wife and I enjoyed our weekend stay at the Lord Charles - a regular for the past 18 years! The reception is always friendly with a hearty buffet breakfast. We had a lovely front facing room on the first floor providing scenic views. We'll certainly be back!

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Helpful?
Thank Henry U
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Henry I am absolutely thrilled to read your positive comments. Thank you for always choosing NH Cape Town The Lord Charles Hotel. Thank you for you for mentioning how friendly our staff were, our great breakfast buffet and amazing scenic views from our front facing rooms. We look forward to welcome you back in the near future to enjoy...

Reviewed 1 week ago via mobile

The staff are very professional and friendly. I would certainly recommend staying at the NH Lord Charles. I stayed in one of the refurbished rooms which I think were tastefully decorated. I could not fault the hotel. It is very well located if you are doing day trips in the wine lands or taking a drive up the spectacular coastal...

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1Thank Frank B
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Frank I am thrilled to read your positive feedback regarding your most recent visit to our hotel. Thank you for mentioning some of our best qualities such as our newly refurbished standard rooms, our great location, our friendly and professional staff. We strive to go above and beyond to make each guest feel at home. We look forward to...

Reviewed 1 week ago via mobile

So helpful, warm and friendly staff. Best experience and service by far. Rooms and pool area exquisite. Thanks once again, especially Mr. Henry and company. An unforgettable experience indeed. Most definitely coming back soon. Highly recommended!

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1Thank Fabian N
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Fabian Thank you very much for your positive feedback with regards to your recent stay at NH The Lord Charles. I am delighted to read that we went above and beyond to make your stay special. I will surely pass on you gratitude to Henry and the rest of the staff. We look forward to welcoming you back to...

Reviewed 2 weeks ago via mobile

The hotel is the best in the country everything well in place. Cleaning of rooms need a more monitoring by management. But most of all its the best in all aspects . Please have a fly trap in the break fast room to reduce Flys .

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1Thank Siphiwo Amos M
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Siphiwo Thank you for taking the time to review you most recent stay with us at NH Cape Town The Lord Charles Hotel. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. I am delighted to read that your overall experience at our hotel was great and...

Strand, South Africa
Reviewed 2 weeks ago via mobile

We recently had an amazing time spent at The NH Lord Charles .The staff was on point and very friendly .Breakfast was delicious and the atmosphere of a laid back morning and relaxation was not spoilt by time .High recommended.

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1Thank will s
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Will I read your comments on your recent stay with us with great pleasure. Thank you for sharing your positive experience about our excellent breakfast, feeling-at-home atmosphere and our friendly staff. We definitely look forward to welcoming you back in the not so distant future to share a once again splendid experience. Warmest regards Daniel Méndez Hotel Director

Horsham, West Sussex
Reviewed 2 weeks ago

Booked for 3 nights in Jan '17 ahead of a cruise - on strong recommendation of a former British Airways pilot who was a frequent visitor. Paid in advance when booking - back in early 2016 which is relevant - i.e. ahead of Brexit £ currency crash. Paid £265 for 3 nights bed and breakfast - which turned out to...

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Helpful?
1Thank Palmeat
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to write us a review on you most recent visit to our property. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. We have taken all of your comments and concerns in account and communicated it to he relevant departments....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Location: South Africa > Western Cape > Cape Town > Somerset West
Price Range: $105 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Nh The Lord Charles Hotel Somerset West
NH Cape Town The Lord Charles Somerset West, South Africa
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Questions & Answers

Here's what travelers have asked, with answers from NH Cape Town The Lord Charles staff and other travelers.
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Questions? Get answers from NH Cape Town The Lord Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request a superior ground floor room”
 of 5 bubbles Palmeat, 2 weeks ago | Read review
“the rooms overlooking the pond and gazebo also offer a great view of the mountain range”
 of 5 bubbles cpirello, 3 weeks ago | Read review
“To avoid the long uphill walk to your bedroom (perhaps with stairs added), ask for a ground-level room - though this may cost extra.”
 of 5 bubbles 478JayH, 4 weeks ago | Read review
“I stayed in the spacious family room and would highly recommend it”
 of 5 bubbles andycamphausen, Nov 30, 2016 | Read review
“I only had a shower in my room, but I understand that baths are available if wanted.”
 of 5 bubbles alicerosser, Nov 14, 2016 | Read review
5 of 5
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