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NH Cape Town The Lord Charles

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NH Cape Town The Lord Charles
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164 Reviews from our TripAdvisor Community

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Showing 147: English reviews
1 review
4 of 5 stars Reviewed 2 days ago NEW

This hotel is situated on a busy corner, yet once you enter the gates the calm green environment is all you are aware of. The entire staff was friendly and helpful. The room had everything I needed and I loved the various magazines provided! Food was delicious thanks

Helpful?
Thank Hannelie D
A TripAdvisor Member
3 of 5 stars Reviewed 2 days ago NEW via mobile

I only stayed for one night in this hotel, in a junior suite which was extremely spacious and had a big balcony with a lovely view of the grounds (the huge garden is a real feature of the Lord Charles). I took my niece for dinner in the dining room and we had a reasonably good meal. In general, the... More 

Helpful?
Thank A TripAdvisor Member
Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed 5 days ago NEW

Hi my name is Gladys from St John I was one of the exhibitor`s in the EAP conference that took place the 13th -15 of September 2016 I just want to thank the staff for their excellency, attitude was super warm they were on point very helpful and the food was out of this world. I had the best experience... More 

Helpful?
Thank gladysm182
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Gladys, I am thrilled to read your positive feedback and that you have enjoyed every moment during your conference and saty. Our staff and excellent service delivery are two of our best attributes to our hotel. We work very hard to make sure that all our guests are well taken care off. I will definitely pass on your gratitude... More 

Plettenberg Bay, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

For the second time visiting the Lord Charles the room supplied was inadequate and I had to pay for an upgrade to a suite get a reasonable room. Had just disembarked from a long international flight and my wife wanted to bath and the room only had a shower

Helpful?
Thank richardfA2985NP
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Richard Thank you very much for your comments regarding your recent stay. Your feedback is highly valued as we use this to maintain and improve, where necessary, our level of service and facilities. I am very sorry to read that we did not meet your expectations and I can assure of our best intention always. We look forward to... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

From the moment you enter the driveway leading up to the hotel , you know something special awaits you. A friendly , helpful welcome sets the tone. A streamlined booking in experience and escort to your room adds to the anticipation of a really great stay. My husband and I attended a gala event in the hotels conference hall. We... More 

Helpful?
Thank Nasreen R
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Nasreen I am so pleased to read your positive TripAdvisor review this morning. Thank you for taking the time to give us your feedback, which is greatly valued. I am very proud to say that our staff does indeed go above and beyond to make sure every single guest is well taken care off. Nothing is too much at... More 

1 review
5 of 5 stars Reviewed 1 week ago

My stay at the hotel was very very good. Lovely staff, from the staff at the reception who were ever so kind, to the concierge who booked a transport for me to cape town to the lady who made very nice omelettes at the kitchen. The room was perfect. Spacious, well air conditioned, the little tea and coffee stuff was... More 

Helpful?
Thank Kaugi K
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Kaugi I am pleased to read your amazing feedback. Here a NH Cape Town The Lord Charles Hotel we work very hard to make sure our guests are always taken care off. On that note; thank you for mentioning what an outstanding job they did during your stay. I shall surely pass on your good words to the concierge... More 

Somerset West, South Africa
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I booked in as a member of a Conference. The staff were super friendly and helpfull. My room was lovely even with an outside portch. Even a Gym so close to my room. The food was excellent and beatifully prepared. This is surely a world class hotel.

Helpful?
Thank helderberg7
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest I am pleased to read your positive feedback regarding your most recent visit to our Hotel. Thank you for mentioning some of our best attributes to the hotel such as our lovely rooms, our excellent food variety and our friendly staff. We are very proud of our staff and will certainly pass on your good words. We look... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

TO THE LORD CHARLES HOTEL I want to send a special thank you to Mr.Brian in the Restaurant who made the day so special and the lady working in the kitchen who assisted me. Your service was excellent. Everyone is so friendly. Your service was beyond expectation and highly recommended. Thanks for your illustrious achievement. (From the De Beer &... More 

Review collected in partnership with NH Hoteles

Helpful?
Thank andries d
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Andries Thank you so much for giving us such positive feedback. I will certainly pass on your gratitude to Brian and the rest of the staff to ensure they know what a great job they did. We always go above and beyond to make sure our guests are well taken care off. We look forward to welcome you back... More 

Western Cape, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

Service was excellent. The room was home away from home warm and very exclusive. Amenities and location exquisite. Best liked everything from the time we arrived until the time we departed. Least liked no Gowns available in the rooms and when we requested we never received any.

Helpful?
Thank Esme1966
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Esme I am absolutely thrilled to read your positive comments regarding your most recent stay at our hotel. Thank you for mentioning some of our best attributes that ads to the quality of your stay, such as the room that gives the feeling of a home away from home, exquisite amenities and location as well as our excellent service... More 

Cape Town
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I come to the hotel lobby often to work before going home. I would like to compliment Sbu who is always friendly and respectful and makes me feel welcome Thank you Sbu. You make this hotel worth visiting

Helpful?
Thank Pants_001
lordcharles9, General Manager at NH Cape Town The Lord Charles, responded to this review

Dear Guest Thank you for taking the time to review your most recent visit to our hotel. I am delighted to read that you were so well taken care off and I will make sure Sbu receive you kind words and thank you. Our staff is one of the best qualities to NH Cape Town The Lord Charles Hotel, and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
NH Cape Town The Lord Charles hotel in Cape Town is nestled between the wine country of the Cape, the Helderberg Mountains and False Bay and the Atlantic Ocean. ... more   less 

Additional Information about NH Cape Town The Lord Charles

Address: Corner of Main Road (M9) & Broadway Boulevard (R44), Somerset West 7130, South Africa
Location: South Africa > Western Cape > Cape Town > Somerset West
Price Range: $110 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NH Cape Town The Lord Charles 4*
Number of rooms: 198
Reservation Options:
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Also Known As:
Nh The Lord Charles Hotel Somerset West
NH Cape Town The Lord Charles Somerset West, South Africa
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