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Le Franschhoek Hotel & Spa

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619 Reviews from our TripAdvisor Community

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Showing 567: English reviews
Johannesburg, South Africa
Reviewed January 20, 2016 via mobile

This was a great place to stay when a friend came to visit from abroad. It's just out outside of the town of Franschhoek but close enough for easy access to restaurants and, more importantly, wine farms. Our room was spacious and well appointed with coffee making facilities. The staff were always friendly and keen to go the extra mile...

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Helpful?
Thank Christo S
Cape Town Central, South Africa
Reviewed January 14, 2016

Beautiful hotel in a beautiful setting - luxury rooms, great food and facilities, including spa, pool and kids zone. Suitable for couples or families looking for a memorable stay in beautiful Franschhoek!

Review collected in partnership with this hotel
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Thank sarahvl2016
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review

Dear sarahvl2016, Thank you for your review. It is always most gratifying when guests have enjoyed their experience with us. Looking forward to welcoming you back. Best, Chris Snyman General Manager

Johannesburg, South Africa
Reviewed January 12, 2016

We stayed in the villas below the pool area and the rooms were spacious clean. Very much a business hotel layout though. The service on the veranda was poor and the lunch we had wasn't great. We had a variety of sandwiches and a platter, all of which were tasteless. Breakfast was decent and service at the desk was good....

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1Thank T-Africa2000
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review

Dear T-Africa2000, Thank you for taking the time to post a review of your recent stay with us. It is most disheartening to learn that we have not met your expectations with regards to our Lunch Restaurant. Please be assured that we have taken your feedback to heart and will take corrective measures to ensure improved delivery. Please accept my...

Cape Town
Reviewed January 11, 2016

We found Le Franschhoek Hotel to be of an extremely high standard with the room being large and comfortable with beautiful views of the Franschhoek mountains. Dinner was superb in their "fine dining" restaurant and the pool was great and well serviced by hotel staff. All in all a great day and a half stay.

Review collected in partnership with this hotel
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Helpful?
Thank jokoCapeTown
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review

Dear jokoCapeTown, Thank you for your review. It is always most gratifying when guests have enjoyed their experience with us. Looking forward to welcoming you back. Kind Regards, Chris Snyman General Manager

Reviewed January 11, 2016 via mobile

So went back to the hotel today as part of my stay in Franschhoek. See my previous review - we hired the whole hotel in 2007 for our wedding and it was fantastic then - high class and made us want to come back. Each time we've been back since we have been hugely disappointed and I'm sad to say...

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1Thank Chippsss
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review

Dear Chippsss, Thank you for taking the time to post a review of your recent experience with us. It proves a most disheartening read, one which does not portray the standard of service and product we continually pride ourselves on. Please accept my sincere apologies for the inconveniences experienced yesterday. Please know that whenever an issue arises, we dissect our...

Reviewed January 7, 2016 via mobile

A brilliant hotel with amazing views of the winelands of South Africa. The rooms were great and the attention to detail amazing in terms of the decor of the hotel. Concierge was superb as were all reception staff. Service here puts the Cape Town scene to shame and these guys really need to be applauded. Lovely hotel. Loved the stay

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Thank Bhavin S
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review

Dear Bhavin S, Thank you for sharing your experience on TripAdvisor! We are delighted that you had a great stay with us and look forward to welcoming you back in the not too distant future. Kind Regards, Chris Snyman

Reviewed January 7, 2016 via mobile

We stayed at Le Franschoek Hotel for part of our honeymoon. What impressed us most was the outstanding service. EVERYONE there from the waitstaff to the manager went above and beyond to make our stay more comfortable. Coming from the U.S., you just don't see this level of service that often. The manager even gave us a lift in his...

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Thank Nancy P
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review

Dear NancyP, Thank you for sharing your experience on TripAdvisor! We are delighted that you had a great stay with us and look forward to welcoming you back in the not too distant future. Kind Regards, Chris Snyman

London, United Kingdom
Reviewed January 6, 2016

Went here with my sister in law and nieces for "girlie drinks", what a stunning place and I would like to go back to stay for a night when I once again return to South Africa; friendly staff and very accommodating. Very good value for money for the cocktails and my nieces felt very grownup with the "virgin cocktails" would...

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Thank Vebs32
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review

Dear Vebs32, Thank you for writing a comment about your experience at Le Franschhoek Hotel & Spa. My team and I are happy that you found the hotel stunning and the staff friendly and accommodating. Your compliments regarding our cocktails have been much appreciated by the team. We would be delighted to welcome you again. Festive Greetings, Chris Snyman

Cape Town Central, South Africa
Reviewed January 5, 2016

A three day stay at this hotel was a pleasant break and while this stylish hotel was very good, the stay would have been so much better if the management had been more visible, the staff better trained and those finishing touches had been given attention. Examples of this were no room "turn down" on two of the three nights,...

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Helpful?
Thank CraigHouseham
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review

Dear CraigHouseham, Thank you for taking the time to post a review of your recent stay with us. It is most disheartening to learn that we have not met your expectations. Please be assured that we have taken your feedback and suggestions to heart and that corrective measures will be implemented to ensure we drive the necessary improvements to avoid...

London
Reviewed January 5, 2016

A beautiful property. We had a delightful room with a small balcony. By South African standards the hotel is very expensive and over the new year period the hotel was very leanly staffed and most of the team seemed pretty young and inexperienced. At checkin the young lady who helped us was chewing gum which wasn't professional and she insisted...

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Helpful?
Thank SSMLondon
ChrisSnyman, General Manager at Le Franschhoek Hotel & Spa, responded to this review

Dear SSMLondon, Thank you for taking the time to post a review of your recent experience with us. I am most appreciative of the detailed feedback and be assured that all points raised will be addressed to ensure improved service delivery. We look forward to welcoming you back in the not too distant future. Festive Greetings Chris Snyman

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Business Center with Internet Access
  • Babysitting
Official Description (provided by the hotel)
Located in the world famous Cape Winelands, Le Franschhoek Hotel and Spa has become one of the most romantic getaways in its class. Capturing the essence of luxury, the impeccably appointed Le Franschhoek offers unparalleled views of the Franschhoek Mountains & is the perfect setting for a taste of the legendary Cape Wine Routes. Features include a destination Camelot Spa & world class conference facilities. Included in Le Franschhoek Hotel & Spa's many accolades are * 2007 AA Travel Guide- Gold Achiever * Conde Naste's top 130 New Hotels of the world- 2006 Hot List * Diner's Club Award- 2006 Wine List * Diners Club Wine List award Gold 2009. ... more   less 

Additional Information about Le Franschhoek Hotel & Spa

Address: 16 Minor Road, Franschhoek 7690, South Africa
Location: South Africa > Western Cape > Franschhoek
Price Range: $120 - $823 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Franschhoek Hotel & Spa 4*
Number of rooms: 63
Reservation Options:
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Also Known As:
Le Hotel Franschhoek
Franschhoek Le Hotel
Hotel Style:
#2 Business Hotel in Franschhoek
#5 Spa Hotel in Franschhoek
#10 Luxury Hotel in Franschhoek
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Questions & Answers

Here's what travelers have asked, with answers from Le Franschhoek Hotel & Spa staff and other travelers.
2 questions
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Ahmedabad, Gujarat, India
over a year ago

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Questions? Get answers from Le Franschhoek Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“try and get room 52/54, nice view of the mountains”
 of 5 bubbles diallak2013, 4 days ago | Read review
“The suites down the front of the property looked great, we were up 3 flights of stairs in the roof in the main building a pain.”
 of 5 bubbles edr321, 1 week ago | Read review
“The breakfasts are scrumptious!”
 of 5 bubbles carlohendricks, 1 week ago | Read review
“Ask for a room in the roof if possible”
 of 5 bubbles 422melissab, 1 week ago | Read review
“Avoid the rooms in the roof area as the bathroom is small compared to other hotels of this standard in South Africa.”
 of 5 bubbles 433shirleyw, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question