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L'Ermitage Franschhoek Chateau & Villas

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197 Reviews from our TripAdvisor Community

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Showing 181: English reviews
São Paulo, São Paulo, Brazil
Reviewed 1 week ago

Guys, what is this hotel? It's simply amazing! Me and my wife spent a few days of our honeymoon and got absolutely impressed with everything in this hotel. Starting by the first impression, the entrance of L'ermitage seems a path leading to a castle. We thought, for a few seconds, we were in the wrong place. The hostess offered us...

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Helpful?
Thank GuilhermeRetz
Cape Town, South Africa
Reviewed 1 week ago

Rated 5 star resort hence charging 5 star prices (or is it for foreign currency). No bottled water, fridge not working, bathroom needs a good clean, linen torn and confusion with account when booking out.

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Helpful?
Thank Norman v
London, United Kingdom
Reviewed 1 week ago

This is undeniably a wonderful hotel - with fantastic scenic views of Franschhoek. The hotel room was huge, clean, luxurious. However we couldn't help feeling that the service and overall atmosphere was nowhere near the standards of other accommodation we stayed at in South Africa. It is situated a little further out of the main highstreet than other hotels. The...

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Helpful?
Thank Katie G
Johannesburg, South Africa
Reviewed 1 week ago

The room is beautiful but lacking finer details. Our view was of the building to the right of our room that needed some holes filled and paint touched up. Both the pillow and the duvet was torn in places which is not acceptable. On the first night we realised that we only had two towels, no floor mats or hand...

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Helpful?
Thank Reisby
Cape Town, South Africa
Reviewed 1 week ago via mobile

It is a beautiful setting with lovely villas. Beautifully decorated and very spacious. The staff were outstanding and friendly. Thx Eugene. The food was of a high standard. The swimming pool area is stunning with really comfortable loungers. However, there is a lot of maintenance to be sorted which unfortunately kept me awake all night resulting in a bad day...

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Helpful?
Thank Cindy T
CBarnard1234, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Thank you for taking the time to send us your feedback. It is greatly appreciated. Your comments regarding the maintenance is noted and we currently have a team on site to sort out all the issues and I thank you for bringing it to our attention. I've noted the issue regarding towels and will address the issue with our laundry...

Cape Town
Reviewed 4 weeks ago

The overall experience was excellent. We had a 2 day conference there and the staff were very friendly and couldn't help enough. The Villas were amazing - 2 huge double rooms with en suites - stunning bath in the middle of the room, large lounge and a kitchen. Stunning veranda overlooking the mountain and small lake. in short the villa...

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Helpful?
Thank JohnCapeTown
CBarnard1234, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Thank you very much for taking the time to review our property. It is greatly appreciated as only through feedback from guests can we improve our service. We look forward to welcoming you back. Regards Cynthia

Pittsburgh, Pennsylvania, United States
Reviewed 4 weeks ago via mobile

Very serene and luxurious accommodations. Beautiful verandas with view of the mountains. More appropriate for longer stays. Staff friendly but not helpful for finding tours nor restaurant recommendations. Breakfast is good. On the edge of town so a vehicle is helpful.

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Helpful?
Thank Timothy A
CBarnard1234, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Thank you very much for your feedback and my sincerest apologies for the lack of assistance from Front of House staff for yours and restaurant recommendations. I will most definitely address this with them and can assure you of better service on your next visit. Kind regards Cynthia

Reviewed October 27, 2016 via mobile

This place is a gem. We were welcomed by such friendly staff. My room was spectacular with amazing views and lots of space. We decided to stay for supper which also turned out to be a fantastic experience. Great place

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Helpful?
Thank Z7296YBwilliams
CBarnard1234, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Thank you very much for taking the time to review our property and give us feedback on our service. I am glad that you enjoyed your stay and that we, as staff, ensured that you had a memorable stay. We look forward to welcoming you back soon. Kind regards Cynthia

London
Reviewed October 26, 2016 via mobile

Beautiful setting, helpful staff. Kind and very accommodating to all our requests. Home from home. suitable for long stays as has many amenities we stayed in the hotel not villa and was still very easy. Very close to le petit ferme and haute cabriere so ideal.

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Thank Azure_adventurer
CBarnard1234, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Thank you very much for the positive feedback. It is greatly appreciated and we look forward to welcoming you back soon. Kind regards Cynthia

Melbourne, Australia
Reviewed October 19, 2016

What an amazing place in an even more amazing setting! Surrounded by a majestic mountain range, our Villas (9 and 10) were a haven of tranquility for my whole family. Each villa had two separate double bedrooms, each having its own bathroom and its own kitchen and dining/lounge room as well as a generous covered balcony overlooking the lake, which...

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Helpful?
Thank Houlihan2
CBarnard1234, Manager at L'Ermitage Franschhoek Chateau & Villas, responded to this review

Dear Mr Houlihan Thank you for your positive feedback and we are glad that you enjoyed your stay. We look forward to welcoming you back and hopefully this time you will extend your stay. Kind regards Cynthia

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Shuttle Bus Service
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This lavish and luxurious accommodation in Franschhoek is ideal for both winter and summer visits as it is 100% equipped to offer the comfort that is required. Ideal for engagements, weekend getaways, special events as well as business trips, the beauty that the area beholds, and the luxury that the accommodation offers, makes it one of the very best experiences in the valley. ... more   less 

Additional Information about L'Ermitage Franschhoek Chateau & Villas

Address: Lambrechts Road, Franschhoek 7690, South Africa
Location: South Africa > Western Cape > Franschhoek
Price Range: $163 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — L'Ermitage Franschhoek Chateau & Villas 4*
Number of rooms: 40
Reservation Options:
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Also Known As:
l`Ermitage Franschhoek Chateau And Villas
l`Ermitage Franschhoek Chateau & Villas Hotel Franschhoek
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Questions & Answers

Here's what travelers have asked, with answers from L'Ermitage Franschhoek Chateau & Villas staff and other travelers.
1 question
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Questions? Get answers from L'Ermitage Franschhoek Chateau & Villas staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't take room 11”
 of 5 bubbles normanv178, 1 week ago | Read review
“Ask for a room overlooking the man made lake.”
 of 5 bubbles JohnCapeTown, 4 weeks ago | Read review
“Ask for an upstairs villa overlooking the lake”
  • View looking over the lake from the upstairs balcony
 of 5 bubbles Houlihan2, Oct 19, 2016 | Read review
“best views, quiet, private”
 of 5 bubbles DRS69, Oct 9, 2016 | Read review
“View over water are great rooms”
 of 5 bubbles QuentinTomaselli, Oct 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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