The couple in the room above me allowed their children to run around the room and jump off furniture onto the floor. When I complained to the front desk for the second time, they said they already spoke to the guests, and there was nothing they could do. After telling the desk clerk I was reporting this to the manager and IHG, and that she couldn’t say I didn’t tell her, I left. I then overheard this same desk clerk complaining about ME to a coworker, saying “we’re going to have problems with him.” If the staff here thinks their problem is with a person who complains about other guests making an unreasonable amount of noise at 11:30 pm, then this is a hotel all business travelers should AVOID!
I've travelled to many places both foreign & domestic and stayed in several resorts & hotels & this one is a tough act to follow. Holly,Dawn,Mimi and Ray will make you feel like family. The place is very well maintained. This is the first review that I've ever given a perfect score to. Thank you so much to the entire staff making my stay more hospitable than just what your job description requires. 🌹😘 Scott Evans
Breakfast bar was very good however the room cleaning was poor I had dogs with me so we took them out so they could clean the room did not supply us with clean towels for the bathroom only made one of the beds, some of the pillow covers had drops of dried blood on them did not restock toilet paper in the bathroom very disappointed for a holiday inn express will have to stay elsewhere on my next visit
It was a good experience, close to restaurants , clean hotel. The people are friendly . Breakfast is good, always have chocolate cookies at the evenings. The only thing was not their fault, someone tried to burglary my car....Positive thing cops came real fast to investigate :)
Our tour group rolled in about 10:00 pm on a Friday. The folks that met us were friendly and very attentive. The breakfast was the usual Express fair and good. The WiFi was stable also. We saw a few issues in our room that may indicate a little maintenance or management challenge. The refrigerator was so noisy and knocking that we had to unplug it in order to sleep. Also our room HVAC seemed to short cycle which means our sleep was not as good as it could have been. We had a fire alarm about 11:00 pm so that didn’t help either but no explanation after we came back into building. False alarms are always good but after a career in facilities it makes me wonder about maintenance on the FA unit as well. Average Express with good day time employees.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing