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Holiday Inn Express Hotel & Suites West Long Branch

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Holiday Inn Express Hotel & Suites West Long Branch
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307 Reviews from our TripAdvisor Community

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Showing 294: English reviews
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Reviewed 2 weeks ago via mobile

Our stay seemed to be ok until my wife's make up mirror was left behind when we departed. We called to see if they could mail it to us and they said they would call us back in an hour after checking the room. They never called back. The next morning my wife called again and they said they couldn't...

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Helpful?
Thank Melvyn R
Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

We are disappointed to hear that this incident occurred during your stay with us at the Holiday Inn Express & Suites West Long Branch. After reviewing your concerns with management, we would like to take this opportunity to respond. We understand that after you departed, you called the hotel to ask if the mirror was found. Unfortunately, nothing was brought...

Fort Monroe
Reviewed 2 weeks ago

I stayed 4 nights at this hotel for a wedding. Our entire wedding party had rooms. Regular room with two beds some had suites. I will get to that in a minute. The double beds are clean very well kept. Bathrooms are clean. There is just about everything you would need EXCEPT a microwave. If you go out to get...

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Helpful?
1Thank Angelique M
Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Thank you for taking the time to review your recent stay at the Holiday Inn Express & Suites West Long Branch! We are pleased to hear that you enjoyed your accommodations, all of our amenities, and our exceptional staff. Unfortunately, our rooms do not have microwaves, but we have some available at the front desk upon request. We greatly appreciate...

beachbound3909
Reviewed February 20, 2017 via mobile

Check in was quick and easy. The front desk clerk didn't inform us of the times of breakfast and there was no info on it in the room. The clerk should tell customers at check in. Our room was clean and had plenty of room for our family. Bathroom was clean and great water pressure in shower. The bed was...

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Helpful?
1Thank beachbound3909
Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Thank you for taking the time to review your recent stay at the Holiday Inn Express & Suites West Long Branch! We are pleased to hear you enjoyed your accommodations, many of the amenities we offer, and our wonderful staff. We do apologize that the breakfast hours weren't explained upon check-in. We will address your suggestions with management. Thank you...

Orlando, Florida
Reviewed February 15, 2017

I checked into this hotel for a week-long stay, returning to New Jersey for a family gathering. At check-in I was greeted by a very warm, friendly, professional desk clerk named Oscar. He immediately welcomed me and made me feel comfortable and appreciated after a long day of traveling. I told him that I did not want to have to...

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Helpful?
Thank Alan E
New York
Reviewed January 19, 2017

this is an excellent hotel and is a true hotel that offers suites at a very fair price. I went to this hotel new years eve with my family and was very concerned that the noise level will be out of control. upon checking in the reception on site was very welcoming and nice even though it is new years...

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Helpful?
Thank rollingdice
los angeles
Reviewed January 2, 2017

I can see why this hotel gets good reviews. It is clean, the rooms are spacious, and it is in a convenient location. Most of the staff are professional. But our experiences were not consistently good. When you reserve through IHG, they ask you for room preferences. I asked for extra pillows and a room away from the elevator, and...

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Helpful?
Thank mushigaga
Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Thank you for taking the time to review your recent stay. We are disappointed to hear that you experienced several inconveniences. After reviewing your concerns with management, we understand that you let them know about the HVAC unit and not receiving housekeeping the first night of your stay. We compensated you for the inconveniences and gave you IHG Rewards Points....

Monroe, New Jersey
Reviewed January 1, 2017

We came here for a few nights because my family had a break. The hotel is very nice and is great because it has a great indoor pool and small fitness center and computers to keep guests occupied. Also they have breakfast which was great if you didn't want to buy breakfast. The front desk was very nice especially Kristina...

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Helpful?
Thank meerolamsalib
Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Thank you for the outstanding review! We are pleased to hear that you completely enjoyed your accommodations and all the amenities we have to offer. We greatly appreciate your wonderful comments about Kristina and the rest of our staff. We will be sure to share your review with them as I am sure it will brighten their day. Thanks again,...

Reviewed January 1, 2017

My room was kind of good because the good part was it wasn't on the 1st floor because I love to use elevators and bad part was because we had to change rooms because the heat wasn't working well. I really like how the pool was right under neath us. In the Gym I liked it because you get to...

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Helpful?
Thank Meray S
Leesville, Louisiana, United States
Reviewed November 27, 2016 via mobile

We came here for a few nights to visit family about 30mins away. The hotel is very nice and modern. There is an indoor pool and a small fitness centre with a huge window into the pool so you can watch the kids and walk on the treadmill. The breakfast was probably the worst thing because there was a lot...

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Helpful?
Thank Anabelle L
Brick, New Jersey
Reviewed November 21, 2016 via mobile

Stayed here overnight hotel was nice. I booked on trip advisor for a total of $112.00 including the tax. My credit card was charged $162.00 the day of checkout. Why was there such a difference in price? I never received a receipt so I was unaware until I looked at my bank statement that I was charged this amount otherwise...

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Helpful?
Thank jessicazakar
Jenny H, Manager at Holiday Inn Express Hotel & Suites West Long Branch, responded to this review

Thank you for your review. We apologize for the confusion regarding your rate. The increase in your rate is because of the $50 hold that is placed on credit cards. That will be released in just a few days. We hope you enjoyed your accommodations and the rest of your stay, and we hope you choose to stay with us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Multilingual Staff
Official Description (provided by the hotel)
Stay Smart at the Holiday Inn Express Hotel & Suites of West Long Branch, NJ, ideally situated near exit 105 of the Garden State Parkway, minutes from Monmouth Mall and beautiful Long Branch Beaches. We are proud to unveil the latest enhancements to our wide array of first-class features the addition of 42 new guest rooms as well as a heated, indoor pool and state-of-the-art fitness center. As always, we offer attentive service with a personal touch to complement our spacious, attractive accommodations. Relax and revive with our Simply Smart bath collection and guest-recommended shower heads featuring three powerful spray settings. When it s time for work, you ll be pleased to find generous work desks, complimentary WiFi in our premier guest rooms and throughout the hotel, and a 24-hour business center. We also invite you to treat yourself to a stay in one of our large two-room suites or Jacuzzi suites for a step up in luxury. Every day, wake up to our complimentary Express Start Breakfast Bar, including scrumptious cinnamon rolls and select hot items. Guests must be 21 years of age or older to check in (some exceptions apply). Valid photo ID and credit card required at check in. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites West Long Branch

Address: 294 State Route 36, West Long Branch, NJ 07764-1008
Location: United States > New Jersey > Jersey Shore > West Long Branch
Price Range: $101 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Long Branch 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites West Long Branch
Holiday Inn West Long Branch
West Long Branch Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites West Long Branch staff and other travelers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites West Long Branch staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“"rarely come during the holidays it gets crowded and all of the rooms are booked"”
 of 5 bubbles meerolamsalib, Jan 1, 2017 | Read review
“''The toilet is hard''”
 of 5 bubbles merays2017, Jan 1, 2017 | Read review
“2nd floor suites are very roomy and quiet”
 of 5 bubbles AprilfromJersey, Nov 15, 2016 | Read review
“Ask for a quiet room to be away from noisy parties, e.g., football families.”
 of 5 bubbles S6299LNjosephm, Nov 1, 2016 | Read review
“Good value and nice accommodations and amenities.”
 of 5 bubbles 11juanitad, Jun 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question