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Comfort Inn Toms River

Traveler (24)
Room & Suite (21)
Dining (4)

About

#4 of 11 hotels in Toms River
Location
Cleanliness
Service
Value
Brand new hotel with indoor heated pool and spa, fitness center, plasma tv's & dvd players in all rooms, wireless internet and a continental breakfast with waffles.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Non-smoking hotel
Dry cleaning
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Laundry service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Housekeeping
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Spanish
227Reviews
11Q+A
46Room tips
Traveler rating
  • 90
  • 81
  • 21
  • 16
  • 19
Time of year
Traveler type
Language
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Popular mentions
I checked into a 1st floor room and it was just ok. The curtains were hanging and the window was open and I could not close it. I went to the front desk and asked for assistance. I was treated abruptly and the GM stated that no one has broken in the room in 11 years. She obviously knew it was a problem. There was no cover on the sprinkler head over the bed and I wondered if there was a hidden camera. I asked to be moved and was told this was the only room they had. I was finally moved and was told the a/c would not cool the room. I was at the hotel for 1.5 hours and checked out. I did not feel safe and for the money charged, is not worth the headache. The woman I was dealing with, I thought it was her first day as she was playing dumb on how to work the a/c in the new room. I later found out she was the GM. She has no people skills and a poor customer service attitude. I was told there would be no charges since I did not stay and they still charged 1 night. I don't appreciate being lied to. I ended up staying at the Howard Johnson's down the street and it was cleaner and had more options/features in the room.
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Review collected in partnership with Choice Hotels
The Comfort inn on route 37 in Toms River NJ was clean and the staff goes above and beyond to make you feel happy and comfortable. The breakfast are was clean ad the food was great. The Pool and Jacuzzi are well taken care of as well/
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Review collected in partnership with Choice Hotels
Could not be happier with this place. Close to the shore. Clean swimming pool with plenty of outdoor seating. I have stayed here many times and the rooms have always been clean. The front desk staff has always been friendly and i appreciate the warm cookie and always available fresh coffee. The breakfast is very nice with a waffle maker and fresh fruit.
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When choosing this hotel we wanted something very convenient, clean and friendly. Breakfast was okay for a hotel. Beds were comfortable. Best part was there was not much noise heard throughout the hotel.
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Review collected in partnership with Choice Hotels
Response from Pat B, General Manager at Comfort Inn Toms River
Responded 6 days ago
Thank you for staying with us, I'm glad you enjoyed our hotel. Please remember that breakfast is complimentary and the variety we offer is extensive . Nat many other hotels offer a free breakfast such as ours.
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When we arrived the associate behind the counter was far from welcoming almost as though how dare we check in. From that point each time we returned instead of most properties where the front desk welcomes you back - not a smile not a wave not a hello nothing. Went to use the vending machine and the vending machines we dirty unclean and not stocked - on my floor 2nd the hotel staff was doing laundry with the door wide open towels and sheets all on the floor and quite unclean. The room was out dated - wall paper coming off, non smoking floor smelled like smoke - I come to this property because of the proximity to family however I can assure you I won’t visit this property again, I would ask that someone from the corporate office visit this property and take a look from the customer view. As their lack of service is hurting your brand.
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Response from Pat B, General Manager at Comfort Inn Toms River
Responded 6 days ago
There are a number of problems that can't be avoided such as the lack of space especially in the laundry room. Rest assured that our bed linens are sent out and what you witnessed on the floor never touches your body. Our hotel will be going through a complete renovation after the season so should you ever return you should see a vast improvement
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PRICE RANGE
$118 - $288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn toms river, toms river comfort inn
LOCATION
United StatesNew JerseyJersey ShoreToms River
NUMBER OF ROOMS
50
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