The Reeds at Shelter Haven
9601 3rd Ave, Stone Harbor, NJ 08247-1930
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Room & Suite (100)
Dining (20)
About
#2 of 6 hotels in Stone Harbor
Location
4.7
Cleanliness
4.7
Service
4.3
Value
3.9
Named a World's Best Hotel by Conde Nast Traveler 3 years in a row. The Reeds offers 58 distinctively designed guest rooms and suites naturally enhanced by fresh seaside breezes and breathtaking sunsets … a natural ambiance to rejuvenate and inspire you. All accommodations at The Reeds are rich in appointments, elegance and easy style with warm rustic tones and fine furnishings. Our Spa Side building offers 21 guestrooms and suites that are ideal for those seeking a restful & rejuvenating spa-centric escape. Enjoy all of the exclusive resort amenities that you’ve grown to love, plus, just a few steps away from your distinctively designed accommodations is South Jersey’s ultimate luxury spa experience. Salt Spa at The Reeds offers two levels of pure relaxation, featuring luxurious treatment rooms including a Brine Lounge and Turkish Bath; a blow-out bar and makeup application studio for weddings or a night out on the town; nail care with a manicure and pedicure studio; waxing & spray tanning services, and a fully-equipped fitness center. Whether you crave a full- wellness retreat or a restful massage treatment to jumpstart your relaxing getaway our Spa Side accommodations are sure to exceed your expectations.
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Hot tub
Yoga classes
Bar / lounge
Boating
Water sport equipment rentals
Highchairs available
Valet parking
Paid public parking on-site
Wifi
Rooftop pool
Pool with view
Heated pool
Restaurant
Outdoor dining area
Snack bar
Wine / champagne
Evening entertainment
Fishing
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Hammam
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Concierge
Gift shop
Newspaper
Non-smoking hotel
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
iPod docking station
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Centrally Located
Location
89Good for walkers
Grade: 89 out of 100
37Restaurantswithin 0.3 miles
14Attractionswithin 0.3 miles
Contact
9601 3rd Ave, Stone Harbor, NJ 08247-1930
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I really love boutique-style hotels, with smaller occupancy. They pay attention to detail, and customer service is usually on point. Stayed here for my birthday weekend and I did enjoy it. The staff was very polite and the service was quick. We stayed in a room with the Spa building/Town Center view but would recommend the Bayview instead which offers the sunset if that's your thing. We tried to switch when we arrived but were told we would have to cancel our current booking and rebook, which didn't make sense... the young lady at check-in seemed to be flustered with the system and how to make changes as she mentioned the system was a difficult one to operate. The restaurant was good, much better than most in town, the food was fresh, portions were decent and they had some lovely tea...however not too much on the gourmet side for a luxury acclaimed hotel. The rooms were not sound proof so we could hear everything from the hallway and rooms next door and to make it worse we were next to the elevator. Their pillows are definitely not luxury they went flat after laying on them. Their bathroom amenities were very nice. I would more than likely return but not for a quiet couples getaway. I would like to thank managers Diane and Sherrie and their staff for making my birthday stay pleasurable. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: It seems off-season is best for a quieter getaway. Be sure to visit their Spa. Patio restaurant...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alexandra A, Marketing at The Reeds at Shelter Haven
Responded 2 weeks ago
Hi Lychie, We would first like to thank you for a great review! It makes us so happy when our guests notice the little details that we do to make their experience outstanding. As for your critiques regarding more gourmet food options and sound proofing rooms -- we will be passing them along to our executive team, as they will help us further improve guest experiences and our high service standards. Thank you again, and we can't wait to welcome you back!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stone Harbor is a great little beach town with lots of amenities. The Reeds hotel is in the middle of lots of shops and restaurants and close to both the bay and beach. Based on what I saw on the website, I expected a much more luxurious hotel though. The check in experience was definitely not that of a luxury hotel, as the woman barely greeted us and didn’t really have answers to any of our questions. She was nice and polite, just very unaware about the hotel, including parking. I ended up asking a policeman on the street about parking rules for February, as there is no lot for the hotel and the valet was already done when we arrived at 8:45PM on Friday evening. We stayed in the spa building, which was quieter, though the walls are very thin and you can hear every movement in the hallway or the room next door. There are few amenities. We were told there was a hot tub, that we could access by letting the staff know, and that there was a “plunge pool,” but we didn’t see it. The rooms do not have smart TVs and the front desk said they knew there were problems with streaming. We had IT guys come to our room the next day to help us connect to Netflix via chromecast, but it took them a while to get it working. The staff was very nice, though they seemed understaffed. We were there, however, in the off season. I would visit stone harbor again, but would more likely stay at a B&B. The Reeds is a nice hotel, but not really a luxury hotel.…
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: The Stone Harbor Pizza Pub is amazing!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alexandra A, Marketing at The Reeds at Shelter Haven
Responded 4 weeks ago
Hi there, Thank you so much for taking the time to leave this review. Your feedback is essential in our effort to improve our already high service standards. We do thank you for shouting out our staff. They are dedicated, welcoming people and we are very happy you were able to experience that first-hand. We are highly committed to providing an unparalleled luxury experience to all our guests, and we are taking great care to explore your concerns with our team. Thank you again, and we do hope you'll reconsider staying with us again in the future! Best, Alexandra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room (King with Bay view) -We were given a connecting room and the walls and doors were so thin we could hear the man next door talking on the phone (at normal conversation level) -Weasked to have a room change and we were told the hotel was booked (but later found out the spa building had rooms) and the rooms were limited. We were given the option of moving to the room next door or nothing. We asked for our money back and to cancel and she said it was not an option. Cleanliness -We decided to go to the room next door (room 240). The floors were not fully cleaned and there was hair in the shower walls (two strands). Noise -the walls are so thin you can hear everything in the hallways. We had to keep the music on the tv to feel like we had privacy Safety -there is a significant gap in the door frame that let in light into the room. This can be a fire hazard. We have a photo for reference. This let in light and aided to the noise coming in from the hallway. Mattress and pillows -This needs its own section. The mattress appeared to have a plush top, but once you laid in it, it felt like sleeping on the floor. There was no cushion in the mattress and I was up at least every two hours. Not to mention, I am 32 weeks pregnant so that was miserable. The pillows were feather down and two pillows together felt less than one. My head was hitting the headboard from no pillow protection. The Spa -The massages were mediocre at best and I couldn’t believe we spent almost $500 between the both of us. We felt robbed. I am also shocked that people want to get into the Brine room when you can hear the pump from the mechanical room turn on and off each time it turns on. The spa is a glorified hotel space that was converted to make it a “spa”. It felt like going from hotel room to hotel room. We will never, ever, stay here again.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Alexandra A, Marketing at The Reeds at Shelter Haven
Responded 4 weeks ago
Hi there, Thank you so much for taking the time to leave this review. Your feedback is essential in our effort to improve our already high service standards. We truly apologize for missing the mark on your stay at The Reeds at Shelter Haven. We are committed to providing an unparalleled luxury experience to all our guests, and we are taking great care to explore each one of your concerns -- from the rooms to the spa -- with our executive team. We do hope that you reconsider staying with us again, so we can provide a true luxury experience and show you what we're all about. All the best, Alexandra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I attended a wedding at the Reeds. The wedding was beautiful and the food was good. Bed was very comfortable and hotel was clean. However, the hotel was very expensive. My room had a hole in the wall behind the door and we were given one roll of toilet paper for a two night stay. They were also painting the hallways even though the entire hotel was booked for a wedding. Prior to the wedding discount my room was billed at $700 for two nights in November- one of them being a Thursday. Very overpriced in my opinion.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We planned a wedding and the room reservations were totally wrong. My nephew arrived in his room to find a man getting dressed. I arrive to my room and there was an elderly lady talking to the front We both had to wait to get another room. We were moved 2&3 times over a 4 day weekend. The lobby was filled with unhappy people waiting to get into there rooms to get ready for weddings. Three bridesmaids had to get ready in the public bathroom. It was horrible. I hosted a brunch and the food was mediocre at best. The floors in the bridal suite was filthy. We walked around all day in our bare feet and discovered our feet were black when we getting on our shoes. The walls are so thin you can hear conversations on the street and other rooms. We asked for toilet paper 2x and were given used half of rolls. This is not a 5 star resort. Do not fooled. It ruined the celebration. Stay away…
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: Stay away. Over priced and not worth it when there are so many nicer places
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Emily S, Marketing at The Reeds at Shelter Haven
Responded Nov 15, 2022
Hi Regina, thank you for taking the time to leave us a review. We are very sorry to see that we missed the mark on your visit to the Reeds. We are committed to bringing impeccable service and luxury accommodations to our guests, especially when it comes to our weddings, and take concerns such as yours very seriously. Rest assured we will be sharing your feedback with our Executive team and we hope to be able to provide you with a five-star experience in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It didn't hurt that it was in the high 70's on November 5th when we attended a wedding reception at The Reeds. Th place was beautiful, the staff attentive and the food delicious. The roof deck breakfast the following day was also very nice. In November parking was easy and the views were lovely of the marina out back.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Emily S, Marketing at The Reeds at Shelter Haven
Responded Nov 15, 2022
Hello, thank you so much for taking the time to leave us this wonderful review! We could not be happier to see that you thoroughly enjoyed your stay with us at The Reeds for a wedding! We take great pride in providing luxurious accommodations, unparalleled service, and exceptional amenity experiences and we're so glad to see that every aspect of your visit was reflective of our high standards. We sincerely hope you'll visit us again soon for another special event or even a relaxing getaway weekend to experience some of the other wonderful amenities our guests have come to know and love!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were there for a wedding for 2 nights; everything was great EXCEPT our bed was horrible. It equate it to what a water bed would feel like if it only had a quarter of the amount of water in it on a slab of concrete. We did not sleep at all and my husband slept in a chair! When we brought it to the attention of the hotel manager, she was rude; her demeanor was very curt and uninterested. Other than that, it is a nice property. I would suggest someone send the hotel manger "Molly" for customer service training.........
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Emily S, Marketing at The Reeds at Shelter Haven
Responded Nov 15, 2022
Hi Sandee, thank you for taking the time to leave us a review. We are disappointed to see that we missed the mark on your visit to the Reeds. We are committed to bringing impeccable service and luxury accommodations to our guests, and take concerns such as yours very seriously. Rest assured we will be sharing your feedback with our Executive team and we hope to be able to provide you with a five-star experience in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was just a few days to getaway.. I was totally disappointed with the food. When we complained..Nothing was done. I do not recommend the Charcuterie Board. No imagination Just cold cuts thrown on a board garnished with some old nuts. A Shrimp cocktail was sea through and slimy..The hot tub was closed and to get to it we had to walk through a construction site.The Spa was nice across the street, I had a deep tissue massage. Went into a salt room and steam to use.. Kudos to Christina who took care of our room.She was sweet and friendly and brought extra towels.. I loved the quaint town and walking to restaurants..But this Hotel was just Not worth it.. Suzee Brielle, NJ
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Date of stay: October 2022
Value
Cleanliness
Service
Room Tip: Nice views on the Basin side. but didn’t offer two beds, disappointing !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Emily S, Marketing at The Reeds at Shelter Haven
Responded Oct 16, 2022
Hi Suzee, thank you for taking the time to offer your feedback. We are happy to see that you enjoyed The Salt Spa during your visit, but are sorry to hear that your overall experience at The Reeds did not live up to our highest of standards. We have shared your concerns with our Culinary and Executive Management team. We hope you will come see us again during our vibrant peak season and give us an opportunity to provide a five-star experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I’ve been looking forward to staying at The Reeds since last summer, when I visited to have lunch at Waterside Grill and to buy a friend a gift certificate to stay here. It did not disappoint. It was sooo wonderful to stay at this meticulously kept hotel. From the moment you walk through the double red doors and glide down past the bar and to cozy and elegant lobby with fireplace and sofas, I knew I was in Heaven! Monique at the front desk was so helpful in checking us in (and holding our luggage and shopping bags before we checked out as well)and Diane who emailed me ahead of time really made our stay special. I booked a junior corner suite in the “Spa” building. And as soon as we walked through the doors into this beautiful and cozy suite (with a nice partial view of the bay) we were pleasantly surprised with delicious birthday cupcakes ( for my friend)and a nice note to welcome us. We only stayed Monday overnight but it was such a welcome treat and felt so pampered. The room was well appointed wit a very comfortable bed with Frette sheets and comforter, a small living room (with a pull out for me ) with a great kitchenette. The nice size fridge was stocked with some Saratoga water and the cabinets had pretty dishes and cutlery. Our first day there we took the quick open car ride to the beach and Scott our driver was very personable in telling us about Stone Harbor and what restaurants to check out. Once at the beach the 2 young ladies set us up with chairs, umbrella and towels. We also requested lunch to be delivered to us which came in a cute Reeds picnic basket. We had a spectacular warm beach day and the icing on the cake was getting complimentary ice cream later in the afternoon. For dinner we chose to stay and dine at Waterside Grill and admire the stunning scenery of the bay and the beautiful sunset. Colton our server was a great server and really made my fiends birthday special when he suggested the s’mores chocolate tart that was to die for!!! The next day we decided to shop for a few hours after breakfast at Uncle Bills on 3rd Ave. The shopping is a stones throw and lots to see. Went back to the hotel and stayed at the rooftop pool. While the pool is small, it was exactly what we wanted, relaxing, warm with a great view of the bay, hotel and Waterside Grill. For our last meal we decided once again to enjoy the view of the bay and eat at The Pizza Pub. It was a perfect ending to a much needed getaway!! Thank you for the memories and hope to return and experience the spa next time!…
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Date of stay: September 2022Trip type: Traveled with friends
Room Tip: Complimentary valet
Great city view and bay view when staying in corner suite of spa building...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Emily S, Marketing at The Reeds at Shelter Haven
Responded Sep 26, 2022
Hello Irene, thank you so much for taking the time to leave us this incredible review! We could not be happier to see that you and your friend enjoyed your stay with us at The Reeds! We take great pride in providing luxurious accommodations, unparalleled service, and exceptional amenity experiences and we're so glad to see that every aspect of your visit was reflective of our high standards. We sincerely hope you'll visit us again soon for another getaway weekend or spacation to experience some of the other wonderful amenities our guests have come to know and love!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We went to the hotel for the first time for a wedding. Never in all of my years of attending weddings have I ever witnessed such horrible treatment of the guests by the bartending staff. 2 bartenders in particular were so incredibly rude to many of the guests. Unfortunately all everyone was talking about during and after the reception was how terribly rude your bartending staff is.
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Date of stay: September 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Emily S, Marketing at The Reeds at Shelter Haven
Responded Sep 26, 2022
Hello, thank you for taking the time to offer your feedback. We are very sorry to hear that you were displeased with your experience at The Reeds. We can assure that this is not up to our usually high exceeding standards. Feedback is so important to us, and we always encourage guests to share their thoughts with us directly, as we continue to strive for excellence with each and every visit. We will be sharing your concerns with our Executive Management team, but we hope you will come see us again soon and give us an opportunity to provide a five-star experience in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$166 - $300 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew JerseyJersey ShoreCape May CountyStone Harbor
NUMBER OF ROOMS
58
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Claim Your ListingTHE REEDS AT SHELTER HAVEN - Updated 2023 Prices & Hotel Reviews (Stone Harbor, NJ)
Frequently Asked Questions about The Reeds at Shelter Haven
Which popular attractions are close to The Reeds at Shelter Haven?
Nearby attractions include The Well Dressed Olive (0.1 miles), Blue Eden (0.1 miles), and Downtown Stone Harbor (0.04 miles).
What are some of the property amenities at The Reeds at Shelter Haven?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Reeds at Shelter Haven?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Reeds at Shelter Haven?
Guests can enjoy an on-site restaurant, a lounge, and an outdoor dining area during their stay.
Is parking available at The Reeds at Shelter Haven?
Yes, paid public parking nearby, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Reeds at Shelter Haven?
Conveniently located restaurants include Springer's Homemade Ice Cream, Fred's Tavern, and Uncle Bill's Pancake House.
Are there opportunities to exercise at The Reeds at Shelter Haven?
Yes, guests have access to a heated pool and yoga classes during their stay.
Is The Reeds at Shelter Haven located near the city center?
Yes, it is 0.2 miles away from the center of Stone Harbor.
Are any cleaning services offered at The Reeds at Shelter Haven?
Yes, dry cleaning and laundry service are offered to guests.
Does The Reeds at Shelter Haven offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Reeds at Shelter Haven?
Many travelers enjoy visiting Historic Cold Spring Village (9.7 miles) and Veterans Park (7.9 miles).