Hotel was booked for a wedding party in 2020. Wedding postponed and rebooked but was told the hotel would be under remodeling in 2021. Told them please advise if anything changes. The hotel is now going to be open for the dates involved and when inquired they gave the dates away!!! Even though we were booked first. Been waiting weeks to hear back and no call.
The pictures & descriptions on their website were gorgeous! When we arrived it was a no contact check in. We came during the COVD pandemic, so we expected attention at least to a level of cleaning and hand sanitizer. We immediately noticed at the front desk a box of big spay bottles cluttering the hall and unmarked. There were dead plants on the entryway tables. We went up to the 3rd floor to our room, on each level there were bags of dirty linen lining the hallways. There were 2 keys for the locks and neither worked and the doorknob was falling out of the door. When we voiced our concerns to the person at the front desk about the lock and the dirty linen, his response was “ it’s always like this, you don’t have to stay” We agreed and asked for a full refund. The one rating is we did get the refund,…
We stayed 1 night at the Hewitt Wellington for a quick getaway. The room was lovely and looked exactly like the pictures. We had a room on the 2nd floor with a private porch. The only issue we had was with the bathroom. Didn’t mind that it was small, but it was definitely showing its age. The tub floor was kind of grungy and the shower head needed a good scrubbing. Other than that it was lovely and we walked through the hotel the get to Whispers where we had a delicious dinner. Keep in mind that Whispers is BYOB.
We stayed in unit 5 from August 27, thru August 30, 2020. The rooms are old and worn. The sofa bed should be thrown out, the carpet was stained, the furniture dented. The bedspreads stained. The 2 room unit contained only 1 tiny closet. There was no maid service, no continental breakfast, the pool was closed, very limited off street parking. The staff blamed all the lack of services on Covid 2019. After checking out we went a few blocks to another Hotel where all the above services were provided. The staff/ management is using the Covid excuse to save money at the expense of the paying customers. This Hotel is tremendously over price and under serviced. It should be avoided. Your vacation money would be better spent elsewhere.
Over the past ten years my wife and daughter have stayed at the Hewitt Wellington at least a dozen times. Then this past year new management took over. Virtual management, you might say, since they weren't there. We called the number posted in the lobby, waited 90 minutes and when they did show up it only made us sorry we had bothered. To start with, our rooms weren't ready when promised. Under the guise of Covid precautions, no services are provided: no pool, no dining, no housekeeping. Breakfast vouchers to be used at a local restaurant were promised instead but when we asked for ours an argument from the desk clerk resulted. Opening the door to our room at last, the doorknob came off in our hands. Showing it to the manager resulted in a tirade on his part. Drug-addled or not, neither he nor the desk clerk seemed aware of what is required when it comes to running an inn. Rather than stay even one night, we went four blocks west to the Ocean House where we had a wonderful three days. Henry R.…
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