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I stayed at this establishment last week Entered the room that I had been given to realize that it was never cleaned after the previous guest departed. Initially, I thought that there was a person still in the room. Returned to the front desk to...More
Response from 00esa, General Manager at Extended Stay America - Somerset - FranklinResponded 1 week ago
Please accept my apology for the issues you experienced in both the rooms. This is not the type of guest experience we strive for, so I truly regret the inconvenience caused. I am personally following up on your feedback with my housekeeping and maintenance teams...More
We were greeted with a less than enthusiastic person working the counter. The manager or person helping her was courteous enough. Entering our room it smelled like new carpet was masking a bigger issue. Sitting on the floor in sight but near the bed was...More
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Response from 00esa, General Manager at Extended Stay America - Somerset - FranklinResponded 2 weeks ago
Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We value your feedback and will use it to ensure we are more...More
I would say I had a very good experience staying in this hotel. The staffs are extremely helpful and warm. The kitchenette was extremely helpful. Rooms are clean and spacious.I would highly recommend to stay in this hotelMore
Response from 00esa, General Manager at Extended Stay America - Somerset - FranklinResponded May 16, 2017
Thank you so much for confirming to others that what a great choice Extended Stay America - Somerset - Franklin is! We are delighted to know your well-appointed room and our outstanding hospitality helped make your stay a memorable one. We appreciate your recommendation and...More
My first time staying with ES America and it wasn't bad. I had a single studio with kitchenette. You have to ask for utensils, pots, cups, plates, etc. They have an "ordering system" and one calls the front desk to request these things. They delivered...More
Thank Lynn J
Response from 00esa, General Manager at Extended Stay America - Somerset - FranklinResponded May 10, 2017
Lynn, thank for being our guest at Extended Stay America - Somerset - Franklin. We are glad you liked your room and the kitchenette. To ensure cleanliness our brand standards ask us to keep kitchenware it at the front desk. It's nice to know you...More
Disinterested and uninviting person at check-in... Shabby and odoriferous lobby area... room furniture & carpeting were old & worn. Positive notes are the cleanliness of the bsthroom and the comfortable bed. Undoubtedly, one of the least favorite experiences in my 40 years of travelingMore
Thank Mary Theresa F
Response from 00esa, General Manager at Extended Stay America - Somerset - FranklinResponded May 5, 2017
Mary, we strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. Our goal is to provide clean and well-maintained suites to all our guests, combined with excellent service, and we obviously fell short in this case. We can...More
$95 - $128 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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