I’ve been staying here on & off for over 2 months. I try to keep to myself. I never complain. Like right now, since 8am this morning the tv keeps going in and out of static. I didn’t call the front desk and complain. Or when I cleaned the sink yesterday and black stuff came out of nowhere, I didn’t call them and complain. I almost threw up though. I’ve never not paid for my stay. Yes, a lot of the time I sleep late and have to rush and book the room in the morning but I always pay. If you, don’t rebook ur stay before 11am, the front desk calls u every 15 mins. I already have bad anxiety and this makes it so much worse. I’ve been given a lecture a bunch of times and I’m much better now then I was because I don’t want to make anyone else’s job harder. But I’m really upset because yesterday I made my reservation online through extended stay and the front desk calls and says that she doesn’t see my reservation. So I give her the confirmation number and she tells me that the confirmation number means nothing because it’s not in her system. So I called the 800 number like she told me I had to do and the customer service rep says that she see the reservation and it should pop up soon. I call back the front desk and I ask her to call the extended stay online people and she said it’s not up to her to call them and they know that they need to call her. So then I call back the 800 ESA number and a nice guy says he will call her. I am out on hold for ten mins and he comes back on the line saying that she has him on hold that’s why it’s taking so long. He comes back another 5 mins later to say that she has the reservation now . Then she starts calling me. Honestly, I let it ring because I was aggravated. I go downstairs and then there was an hour ordeal because my card wasn’t working so I had to use my emergency card because I couldn’t take it anymore. I pay 80$ every night and it’s cheap for a couple days. Two months I’ve paid 4800$. And no, they don’t owe me a thing but some consideration, maybe even some respect would be nice. I try to fade into the background and keep it moving. There is another front desk lady who I love. she is great. She’s mad cool and calls me once in the morning if she hasn’t heard from me. That’s all. Just once. And tbh because she treats me with respect that’s why I rebook so quickly. Jeff the manager is a good guy. He tried to explain why I get harassed about rebooking quickly . So I wouldn’t take it personal but I still do. Because even is I don’t rebook until 12pm no one is going to take my room because of the 24 hour covid Rule. I must say though that this extended stay is so much better then East Rutherford. That place is the worst! Enjoy ur ride!…
I needed a place to stay due to major power outage in my area after hurricane Isaias on august 3. After searching online I found this extended stay location (750 Edwin L. Ward, Sr. Memorial Hwy. Rutherford, New Jersey) and booked 2 rooms at a reasonable price, besides the hallway smelling like Marijuana after one guy walking out his room with a cloud of smoke behind him; when i finally got to my room it was a pleasant surprise; the room was big and spacious, it was CLEAN with a fully equipped kitchenette, updated bathroom, no carpets on the floor which was awesome..I would recommend 👌
Horrible customer service dirty sheets there was no heat microwave didn’t work bathroom full of hairs towels dirty room seemed it hadn’t been clean in months do not get a room here. Manager seemed very unconcerned never even called after I was told I would receive a call back!
This accommodation was surprisingly new and clean. Staff has been friendly during our stay. The „breakfast“ is not worth a visit! The very big disadvantage is the remote location! There are no shops, restaurants or public transport within a short walking distance! I won‘t stay there again.
I only stayed 2 nights, my only complaint is that free breakfast was part of my booking and it wasn't nothing closed to a breakfast was just coffee and some snacks. Is a shame to be offering some breakfast and been serving this. For a quick stay and if you don't care about breakfast is good to stay here. Didn't have any issue in the room.