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BEST WESTERN the Inn at Ramsey

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BEST WESTERN the Inn at Ramsey
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352 Reviews from our TripAdvisor Community

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Showing 330: English reviews
Bardona, United States
Level Contributor
7 reviews
6 hotel reviews
1 of 5 stars Reviewed 1 week ago

Stayed at this hotel 625&26, on 6/25 found roached in the room evening desk clerk was no help called next day and spoke to manager he said he'd comp the room, when i checked out Sunday morning they changed thier story and only gave me a 25% discount. I will never stay here again, roaches are unexceptable and after they... More 

Helpful?
Thank Maureen S
General M, Manager at BEST WESTERN the Inn at Ramsey, responded to this review

Thank you for staying with us and we appreciate your business.In cases like those of yours we try to give alternate room after taking care of the room, if the problem was brought to the notice of front desk.However,if there was some delay in communicating the problem then we offer some discount but not comp the room.We do apologize for... More 

1 review
3 of 5 stars Reviewed 1 week ago

The dogs were barking all night . Did not get any sleep , front clerk did nothing to resolve the issue, When calling the front desk to complain the only thing you got was a voice mail and how the Manager was going to get back to you, The breakfast was cold and no dishes but paper. There was no... More 

Review collected in partnership with Best Western

Helpful?
Thank 766catalinai
General M, Manager at BEST WESTERN the Inn at Ramsey, responded to this review

We allow pets at our property and it is the first duty of the owner of the pet to to take care of their pets.If the guest fails in that then the front desk makes a friendly request to them which we did.When the hotel is full and too many people accessing the breakfast place at the same time,there is... More 

1 of 5 stars Reviewed 1 week ago

On June 11, I booked a last minute flight and hotel room for June 12 for a friend's funeral. When I arrived in New Jersey the next day, I realized it was more preferable for me to be in Hoboken instead of Ramsey. I called the hotel when I was supposed to check in and asked if I was able... More 

Helpful?
Thank Mike R
Miami, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The Lobby was Never, not once throughout my 7 day stay at the Hotel, properly stocked with coffee cups, creamer, sweeteners, etc. I Upgraded my room to a Jacuzzi Room, the Jacuzzi was disgustingly dirty and didn't work properly, Maintenance had to come to fix it. We were told we would be given a 40% discount off for 2 days,... More 

Review collected in partnership with Best Western

Helpful?
Thank Galina H
General M, Manager at BEST WESTERN the Inn at Ramsey, responded to this review

We apologize for the inconvenience and in some instances which are not a fault of nobody called " vis majure " or act of god or circumstance beyond our control ,the city pipe gasket gave up but still we fixed it and it took some time as it was to be coordinated from different departments of city.We understand that it... More 

San Francisco, California
Level Contributor
115 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for one night. Carpet in room was wet - signs were everywhere about wet - no mention during booking - and room smelled. Night manager was very prompt and moved us to a different room - promised to discount our room. Morning manager acted like nothing had happened. And only grudgingly discounted our room. And we have... More 

Helpful?
Thank AJAhearn
General M, Manager at BEST WESTERN the Inn at Ramsey, responded to this review

Thanks for giving us an opportunity to serve you again.We do our carpets shampooed by professional carpet cleaners peridically and they put notices that the carpet is wet.We fully agree with it and we did not have an issue with it from most of our guests.If a guest is not happy about it or the carpet is not fully dry... More 

ramsey, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

bathroom light over mirror took long time to turn on, shower tiles were all broken and not secured to shower floor, they came apart and stuck to my feet, no sincere apology from staff, had to ask for wifi password, for my welcome bag, what time was breakfast. no info provided (wifi /checkout/breakfast etc) placed in handicap room towards front... More 

Review collected in partnership with Best Western

Helpful?
Thank Michel L
General M, Manager at BEST WESTERN the Inn at Ramsey, responded to this review

The Management and staff sincerely apologize for the inconvenience and the bad experience you had in the room.In spite of best of our efforts we do come across with certain maintenance issues and we request all our guests to bring it to the notice of front desk so that they can take corrective action such as moving to a different... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I reserved this hotel at last minute for my husband and I the weekend of Father's Day. I requested the jetted tub room and we were fascinated & were able to relax for a night away from the kids. The shower was great as well. Breakfast also was great! No big complaints. I'll consider staying again to get a better... More 

Helpful?
Thank Angie T
General M, Manager at BEST WESTERN the Inn at Ramsey, responded to this review

We always try to do our best to satisfy our guests.We do pay attention to our negative reviews from guests and try to improve upon them.Our motto is superior guest service and staff is also trained accordingly.The management and staff appreciate your review and look forward to your next visit. More 

Ludlow, Vermont
Level Contributor
5 reviews
2 of 5 stars Reviewed 3 weeks ago

I've held my tongue too long. Stayed here several times - always hoping things will change. The slanted halls/rooms on the second floor won't change of course (true -very true) but other things should have. The price and the breakfast were always the main attraction. But the prices have gone up and the breakfast quality has gone down. Route 17... More 

Helpful?
Thank diningdetective2015
General M, Manager at BEST WESTERN the Inn at Ramsey, responded to this review

We apologize for the inconvenience.The concerns should always be brought to the notice of the front desk so that they can take a corrective action within their means to make the guest happy.The ATM is yet to be set up.We are the new management and in the process of fully adjusting,However ,Please look at our reviews and you will realize... More 

West Chester, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This hotel was a great disappointment. It looks nice on the outside but we had a horrible stay. The front desk clerk was indifferent at best and did not care that the hotel had overbooked. I had specifically asked for a ground floor room so that my mobility challenged husband would not have to walk any farther than necessary from... More 

Review collected in partnership with Best Western

Helpful?
Thank Annie R
General M, Manager at BEST WESTERN the Inn at Ramsey, responded to this review

We sincerely apologize for the inconvenience and do not have enough handicapped rooms in a particular room type.It is the management fault and not of the guest,though the number of handicapped rooms fit the brand standards.The guests are always advised to contact the front desk to attend to their concerns.We assure you a better experience next time and we would... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for a party under a set of rooms that were supposed to be in a block. Each time we called, we spoke with a new person, and no one could help us, with a new issue at every corner. Terrible communication skills. Never again.

Helpful?
Thank Wife L
General M, Manager at BEST WESTERN the Inn at Ramsey, responded to this review

We thank your group for choosing the hotel.We have lot of groups frequenting our property at different times .We try our best to resolve every problem all the time in a best possible manner.The front desk staff work in shifts and are always attending to guest concerns and always eager to help.We sincerely apologize for the laxity in communication . More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Hotel Entrance exterior ... more   less 

Additional Information about BEST WESTERN the Inn at Ramsey

Address: 1315 Route 17 South, Ramsey, NJ 07446
Location: United States > New Jersey > Ramsey
Price Range: $105 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN the Inn at Ramsey 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Best Western The Inn At Ramsey Hotel Ramsey
Best Western Ramsey
Ramsey Best Western
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