Seriously ! This is the worst hotel I’ve ever been in all my business life ! Nothing to do with the personnel. They’re doing the best they can ! But the rooms are so old, so dark, with ugly furniture. The old style AC wakes you up in the middle of the night with the unbearable sound of its fan…The flat TV is the only thing that has been refurbished ! The breakfast buffet is poor and the bar/restaurant offers very basic food… The day before checkout, back from work, I found the room as I left it. No housekeeping. I crossed the housekeeper in the corridor. She reassured me and told me that she will take care of my room tomorrow… Seriously ! Waow… if you feel that you are currently too happy and euphoric, go and stay a couple of nights there. You will checkout completely depressed. IHG should stop selling these rooms and immediately close the hotel for a FULL refurbishment. This is an emergency… Mayday, Mayday……
I just would like to start with the front desk staff is absolutely amazing, especially John Carlos. I have stayed in this hotel over the last 10 years, several times a year for at least a week at a time. This last time I was there I have money on my desk and someone, I would guess housekeeping, took it thinking it was a tip. I reported the incident and was basically told I was lying and the housekeeper wouldnt risk her job or self esteem over $40. There is a safe in the closet, I suggest that you use it.
We stayed 1 night, the room seemed to be clean, the bathroom not properly as in the shower there were hairs belonging to somebody else. Also common areas were not properly clean. Privacy in the room was not the best as we could hear people in the near room talking over the phone. It has a big complementary parking. Breakfast is on average in service and quality. Bottom line, it is only a “useful” place to be when in Princeton.
Stayed here one night and all I can say is that it was okay. The room was pretty big, the bathroom was pretty nice, and the bed and pillow was comfortable. But walking into the hotel, it feels like I've time traveled back to the 90s. The entire hotel, from the lobby to the restaurant to the rooms, is in dire need of some serious refurbishment. The elevators are at least 30 years old and are extremely slow. There is also just one elevator for the South Tower and we had to use the service elevator instead since it was much faster. Service was pretty meh. We were able to check in at 10AM which was nice but I didn't get the lake view room that I originally booked. Understandable, since I checked in early. But there was no acknowledgement from the lady at the check-in desk of my IHG membership - not so much as a thank you (frankly she seemed extremely disinterested). As a Platinum Elite I got 600 points as a welcome amenity, but this was communicated through an email instead of at check-in. Disappointing, but whatever. Our room was missing a bedsheet and the mattress cover had these horrible and disgusting stains on them. I called the front desk to let them know but since the housekeeping staff all went home, the best they could do was to give us fresh bedsheets which I put on myself. At least they were clean. Also, this is a conference hotel so I would expect a fair number of business travelers staying here, therefore the lack of adequate outlets/charging ports in the room was somewhat perplexing. The mini-fridge was extremely loud and emitted this high-pitched noise when it was on. The toilet was even louder - every time you flush it sounds like a rocket was launched. Breakfast at the restaurant was $20 per person for food you'd expect to see served complimentary at a Holiday Inn Express. Overpriced and subpar. The bacon was stone-cold. At least the service was great. All in all not the best Crowne Plaza I've stayed at. It was sufficient for one night, but I would not stay here any longer than that.…
Check-in was friendly. The room was clean if not a little dated and dark. I tried to get a bite to eat at the bar/restaurant but waited 10 minutes and never got served (to be fair the hotel was very busy with lots of large groups of people). The bar was packed. Breakfast buffet was pretty high quality but not worth the price. Tip : If you book the nearby Holiday inn you will stay at the Crowne plaza and the breakfast buffet is included in your rate (Holiday inn is closed but still takes reservations). Overall good experience but the restaurant and bar needs more help.
This is a conference centre close to Princeton NJ. The landscape is very beautiful and the property is surrounded by a huge park with a small lake. The hotel itself is a rather indistinct block of concrete. Breakfast buffet is rather limited (May 2022). Rooms are clean and modern. The afternoon receptionist was a disaster: disinterested, almost impolite and no service at all. Clearly not the right person for the job. My overall rating would have been 4 stars but one less due to that bad check-in experience.
I would like to start off with the positive... The room was clean and as expected. The banquet manager, Ana did an awesome job. My guest enjoyed the food. But the rest :-( I had my graduation party here and only a few things were as promised as arranged. I had to ask TWICE for the table clothes I requested. That wouldn't have been a problem except that Richard G. it was too late to get the tablecloths saying a week before the event "O - I would have to have ordered those". He presented as very unconcerned. Richard: We discussed the tablecloths (color) when we discussed the fact that I was graduating from the same school as your daughter. The number of tables/place settings detailed in the contract was different. This was a small detail, but it was an indicator that my requests/the contract were just suggestions. The napkins were a mustard color tan/brown/beige. This was not as discussed with Richard G. The napkins were supposed to be ivory. Again, another indicator that what I wanted was unimportant. The tables that held the food initially weren't even tables. They were desks; not appropriate for a party. They were more appropriate for a corporate event. Again, Richard and I discussed what tables were to be used. Had I known that The Crowne Plaza wasn't going to deliver the tables promised, I would have ordered linens to cover them. As it stood, ran out before the event and purchased tablecloths to cover the desks as they looked cheap and low-rent. Arranging a block of rooms for my out-of-town guest was also a nightmare. Originally, Richard discouraged me from doing so. When I pushed – he quoted me a price that was above the originally quoted price and only allowed my guests access to rooms with King beds (not explaining that if I wanted rooms with two beds that was something that needed to be pre-arranged). It took multiple phone calls and an encounter with a rude worker (Renata) who asked me what was wrong and “You got what you asked for, right?!?”. If she was listening, she would have understood that I didn’t ask for only rooms with King sized beds and that I wanted something different. Thinking that the general manager might be able to help me, I emailed him. I had to follow up with two phone calls. His response was to create a conference call with me and the staff with which I was having problems. He did not address that Renata was rude and that Richard completely forget to order the linens I asked for. I NEED TO SPEAK TO SOMEONE WHO RICHARD AND THE GENERAL MANAGER REPORT TO.…
A decent hotel with a bar and restaurant. The location is off route 1 next to major phama company hubs. A little bit of a drive to all restaurants in route 1. The area around the hotel is very quite. They have a nice bar and restaurant on-site, but the food choices could be better. In two different stays the bar was never crowded. The breakfast had a decent choice of hot food with fruits and custom make to order omlettes. They have a space with some games. The rooms are nice size and clean. The hotel shares some property with the holiday Inn right behind it. Had a strong wifi signal in the rooms. Breakfast starts at 630am.
We were invited to stayed on the 4th floor upon checking in where we were told it would be quieter. We found our room to be plenty big enough, clean, and we appreciated the amenities included: the copious space for some relaxing time, the fridge, and the ice machine right outside our door. The parking lot is a good distance from the hotel itself so thankfully they also had baggage carts available. Unfortunately, the refrigerator in our room is making a loud whining sound that woke me up several times throughout the night because I thought it was someone's alarm going off. Additionally, around 7:30 a.m. some sort of construction project began nearby in the hotel (we couldn't tell). Thankfully, we called the front desk and it stopped, but by then our restful night sleep had been interrupted. We would consider staying here again in a pinch, but will probably try somewhere else.…
If I could give this hotel more than 5 stars, I would. I’ve stayed in this hotel many times over the past 2 years. Sadly, I misplaced my favorite and only pair of seeing glasses in this hotel last summer. Even worse, the package became lost in the mail and never arrived to me. The amazing house keeping staff, front desk staff, front desk manager, and general manager all put in their absolute best efforts to help find my glasses, but unfortunately they became lost mail. Although the situation was completely out of their hands and they were not at fault, they did not stop there. The hotel helped me purchase new glasses to replaced my lost ones. I have never experienced better customer service. If you are comparing other hotels to this one, do not bother just stay here! Wonderful customer service, clean rooms, amazing stay!…
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