After a flight over the Atlantic and a 2 hour drive from JFK we arrived at the hotel. It’s that I was so tired that I chose not to go find another hotel. I was shocked. The furniture was old, the place did not look clean at all. The bed was made up with sheets that were too small. Breakfast was just average. Only reason you could consider to stay here is that it’s cheap and there is a shuttle service to manhattan for only 30 bucks. But for me, never again
Hotel was clean and comfortable. There is a shuttle to Times Square $15 round trip per person. Cruise terminal just across the river. Hoboken, union city, and more towns close by. Check in is at 3pm. If you show up early you will have to wait until 3pm or pay $40 for early check in. Free parking. Not bad for a short term stay. WiFi gets slow at night when many people are online.
This was literally the worst experience I have ever had at a hotel. Here is why: 1, Problem: They give out very inaccurate information regarding the shuttle service. One of the appeals of this hotel was the shuttle to the hotel. The trip was planned months in advance, including multiple calls confirming times of when the shuttle departed from the hotel and arrived in NY. We even gave the date of when we would be using the shuttle service, in case weekends ran on different hours. But we were told the shuttle left every 15 minutes. Experience: When we arrived, we were then told the shuttle left every hour and a half. Which would make us late for our paid ticketed events. When we questioned this, they told us that those were always the correct, and we were misinformed. So, we reconfirmed the time for the night shuttle pick up time and pick up location. We then had to Uber to the city, instead of the cheaper shuttle option, 2. Problem: The shuttle back to the hotel. Experience: We arrived at the shuttle pick up location by 9:10 that night. We presented our tickets and got our seats. Another group arrived saying that they were waiting for a few members of their group. They asked the driver if there were still 8 seats on the bus, seeing there had bought 8 tickets for the 9:30 departure. At that time there were plenty of seats, but by 9:20 the bus filled, by then there were a lot of people wanting to get on the bus, seeing they had purchased tickets. The driver told them that were late (they weren't late) so them not having a seat was their fault, He said that another bus would be around soon, and to wait at the pickup location, the driver said the buss was full and he would be leaving. He left them there and drove like a manic back to the hotel. So, they over sell the tickets, then tell the customers that they were late so it not a hotel issue. Also, they must drop off at another hotel because some people were stating that this wasn't their hotel, but the driver did check everyone's ticket. 3.Problem: The check-in, front desk management, and the room. Experience : We walked to the front desk to check in there was someone waiting there already, and no one from the hotel manning the desk. So, we wait finally after about 10 minutes Josh S graces us with his presence, but he is on his cell phone. He is talking to someone about a dog being left in the bathroom, and giving it a toy, We are all staring at him and I interject "Is this really happening" because we have been waiting total of over 20 minutes, He finally gets off his cell phone helps the guy in front, then starts to help us. But then the company phone rings and he answer. But is talking to the customer on the other end telling him there isn't anything he can do, that he understands there is a dog barking, no he can't call management, and the hotel is completely booked. He then surprises us with a deposit requirement, now when we called and then booked no one told us about a deposit. Josh S also refused to provide us a document or a receipt proving we paid a deposit, So we were asking are we guaranteed to get our money back seeing there is no proof we paid anything, He told us that as long as there is no room damage it will be reimbursed back to the card. Then a customer came down very upset, so a co worker helped him. The customer was clearly upset because there was a dog that was continuously barking. He needed to sleep and couldn't. He wanted to switch rooms but was told it was full. The guy stated then that he needed to talk to manager, they refused to contact one. Their excuse was the manager just left after working a long shift, and they did not want to disturb the manager. They told the guy that they tried calling the room and no one answered. So that is the most they could do, So my group leaves and goes to our room. We were planning to record the room because we had no proof of getting that deposit back. But when we entered none of the lights worked, except the one in the bathroom. In that moment we decided we were leaving, 4.Problem: The checkout migraine Experience: So back at the front desk it a free for all, you had people trying to check in, but also had a woman complaining about that dog. So Josh S instead of trying to help the woman tells her there are no other rooms, no he was not calling the manager, and there was nothing that they could do, He then tells her to step aside so he could help us, So he dismissed her, we step up and tell him we want a refund because we are checking out. He asked the problem, so we list them. He says well I can switch your room, which is insane because he has told everyone else that is full. So, we say that, which he replies that he has 9 rooms that are booked but haven't been checked in yet. We decline, we just want our refund, the co worker steps in and says that they don't' offer refunds on same day cancellations. I replied it isn't a cancellation we are here the room is a mess and their lights don't work, Then Josh S steps in and says we aren't giving them the chance to fix the problem. So, if we want a refund, we need to call the company we booked from. So, I asked what was Josh S last name he would only give us the initial. We were going to call from the car on our 2-hour drive home, but we decided to call then. 5.Problem: The call Experience: We call the hotel booking company for refund. In the meantime, Josh S is talking to the woman about the dog again. Now her child is down in the lobby and he is exhausted, the mother is asking to please switch the room, her son needs sleep, and she doesn't know the area enough to switch hotels. Josh S tells her there is nothing he can do, tells her she is acting hysterical. He gets loud to the point that the co worker tells him to back off. He ignores her and keeps yelling at this lady. He is loud to the point the person on the phone helping us get our refund can hear him. So originally, he asked us to put Josh S on the phone, but when he heard the yelling, he decided to call the hotel himself. So, we got our full refund that night and we left. I know this was a long read but for your sanity I would not stay here ever.…
Pros: The hotel is clean with a lot of amenities, even though the hotel looks old. Cons: I thought that the hotel is only 15 minutes away from where I wanted to go in NYC, and transportation should not be expensive. However, it turns out that Uber each way costs about $40. I took the hotel's shuttle bus to NYC once, but it doesn't come often, is often delayed, and don't get to where I want to go. I also tried the public transportation bus, but it is not close to the hotel and is not convenient. Another con is that the hotel does not have a gym. Their free breakfast is okay, if they can add yogurt and more types of fruit, that'd be awesome.
One very nice establishment. Staff was on point and friendly. Everything was nice in the hotel including the entire room. Updated and modern. Will stay again if I’m back up in the area for sure! The only shame was that the bar and restaurant was closed for renovation on the top floor. I will definitely look forward to it when it’s open.