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Residence Inn Neptune at Gateway Centre

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Residence Inn Neptune at Gateway Centre
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171 Reviews from our TripAdvisor Community

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Showing 167: English reviews
Wellesley, Massachusetts
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

So, here's the thing: We have family in the area, so we come down to the Shore every year -- and for the past several, we've stayed in this Marriott. It's in a convenient location, my kids like the breakfast, and it's clean and safe. And for years, we were really happy with the experience. This year... well, it was... More 

Helpful?
Thank Ben M
Dove Canyon California
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Used mobile app and that was great. Received room ready alert while on the beach. Got to hotel and desk girl was not friendly or welcoming at all. Only 2 towels in room asked for more never received them. Large crack in shower wall with mold. I don't have mold at home and do not want to pay 279.00 a... More 

Helpful?
Thank maggiemom4
Chris C, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Neptune at Gateway Centre. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you... More 

Bear, Delaware
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of the nicest Marriott's I've ever stayed at. The check in process was super easy (we did the advance check in, so all we had to do was pick up our keys at the front desk). The room was extremely comfortable....loved the full fridge and kitchen area. The bed was great and so was the couch in... More 

Helpful?
1 Thank mal
Jessica V, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you so much for your lovely review. We are delighted that you enjoyed the hotel, as well as the area, and we hope your travels bring you back to the Residence Inn Neptune in the future! More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Not sure how the bad review before mine is even true. This Marriott is clean, well run and staff SUPER PLEASANT!! I attended a wedding in Northern NJ, and live and work in Southern NJ, so this was the middle location for a nice relaxing weekend. Since I run Operations for a Brand/s, I notice things other people do not.... More 

Helpful?
1 Thank Jennifer S
Jessica V, Front Office Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you so much for you lovely review! It does mean a lot to hear that you too are in the business and you were pleased with you stay. We hope you will consider returning to the Residence Inn Neptune, should you travels ever bring you back this way. More 

DC
Level Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our family stayed here as a rest over place twice for our Thanksgiving trip. The location is a bit out of the way, but it is located right next to the shopping outlets. We stayed in a 2 bedroom suite which was so roomy and comfortable. Just a great stay and would definitely stay in this hotel again.

Helpful?
Thank vivetsandys
Jessica V, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for your review! We are delighted to be your choice location for you home away from home whenever your travels bring you back to the Neptune area. More 

New York
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed 4 weeks ago

First off was ok. Than beds were like hard boards, furniture stiff as can be, Fridge made noises, toilet and sink plumbing had issues. Food area was disgusting, dirty and unkept. Furniture dirty as well. Not enough staff, felt bad for the few that they had. Will not return.

Helpful?
Thank chefIrene
Chris C, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn Neptune at Gateway Centre with us. As the cleanliness of our hotel is a key priority, I am very sorry that the cleanliness and upkeep of our property fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping... More 

Bethlehem, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed for the weekend. Had a problem with our room on the first night - brought it to the attention of Chris, the manager. Chris immediately handled. He was very professional and I was satisfied. Great management!!!

Helpful?
Thank Jennifer D
RINeptune, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for sharing your experience in regards to your recent stay here at the Residence Inn Neptune at Gateway Centre. I am delighted to hear you enjoyed your stay and that Chris was able to accommodate you with the problem you had. Your kind remarks will definitely be shared with our entire team. We hope to see you again... More 

Atchison, Kansas
Level Contributor
57 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 25, 2016

We stayed here for a week while visiting relatives in the area. The free breakfasts were some of the best we experienced while traveling, with Chobani yogurt and plenty of fixings available for the waffle bar. Our suite was comfortable, clean, and regularly serviced. We were, however, wary of a couple pit-bulls staying with a man on the first floor.... More 

Helpful?
Thank RarimS
RINeptune, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for sharing your experienceregarding your recent stay at the Residence Inn Neptune at Gateway. We appreciate your feedback and are delighted to hear that you had a great stay and enjoyed our breakfast. We have actually just rolled out a brand new breakfast menu and experience and we are so happy to hear you enjoyed it. With a... More 

marlton, nj
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 25, 2016

Great location and the suites with the full kitchen are perfect for families with children. Friendly staff and are very helpful. Breakfast has a great variety of food. Overall, great stay! Even has a fitness center, indoor pool and a nice outdoor basketball court! 15 min drive from asbury park/shore.

Helpful?
Thank nakdaddy01
RINeptune, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for sharing your experience regarding your recent stay at the Residence Inn Neptune at Gateway Centre. We appreciate your feedback and are delighted to hear that you had a great stay and enjoyed our breakfast. We have actually just rolled out a brand new breakfast menu and experience and we are so happy to hear you enjoyed it.... More 

A TripAdvisor Member
2 of 5 stars Reviewed July 21, 2016 via mobile

My wife and I have stayed at this hotel on many occasions and had always enjoyed our stays there in the past. That all changed after this visit. I have been a Rewards Club member for years and have always asked for and received a first floor room. I asked for it when I reserved the room and when I... More 

Helpful?
Thank A TripAdvisor Member
Chris C, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for taking the time to share your recent experience at the Residence Inn Neptune at Gateway Centre with us. We apologize about the consistent inconvenience with room changes and requests not being honored. We strive to maintain the highest standards, not only in service but also with regards to satisfying all of our guests needs in terms of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Residence Inn Neptune at Gateway Centre

Address: 230 Jumping Brook Rd, Neptune, NJ 07753-3186
Location: United States > New Jersey > Neptune
Price Range: $171 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Neptune at Gateway Centre 3*
Number of rooms: 100
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Also Known As:
Residence Inn Neptune At Gateway Centre Hotel Neptune
Neptune Residence Inn
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