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Residence Inn Neptune at Gateway Centre

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Residence Inn Neptune at Gateway Centre
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176 Reviews from our TripAdvisor Community

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Showing 172: English reviews
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Download or look at BringFido.com. It's on point! That's how I found this place and it's excellent for pets. Only thing is be ready for a $100 deep cleaning charge no matter how many nights you stay. The breakfasts are awesome, the 6-7:30 snacks are great the hit tub and pool amazing and on site laundry. The only thing I... More 

Helpful?
Thank Christine B
RINeptune, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for sharing your experience at the Residence Inn Neptune at Gateway Centre. As a valued customer, we appreciate your feedback and are delighted to hear that you and your pet had a great stay. The free breakfast and social in the evenings is a great perk and we enjoy mingling with our guests. With a spirit to serve,... More 

Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is the first time my family of 5 was ever truly comfortable in a hotel! We had a two bedroom suite ( king, queen and sofa bed) with full kitchen which I loved! Close to outlets and beaches. Plus free breakfast and great pool and hot tub. We even played basketball. They had a ball for us.

Helpful?
Thank Meghan T
RINeptune, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Dear Meghan T, Thank you for sharing your experience at the Residence Inn Neptune at Gateway Centre. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I do agree, the two-bedroom suite is... More 

Greenville, North Carolina, United States
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Loved the fact that we could get a 2 Bedroom/ 2 Ba suite for my family, brother and sister. The room was clean and beds comfortable. The seating in the living area was VERY uncomfortable with a very subpar sofa and OK chair w/ footstool. Only other complaint was that there was no ice machine in the building. Not a... More 

Helpful?
Thank Jeremy S
Chris C, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for sharing your experience at the Residence Inn Neptune at Gateway Centre. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that you found the room clean and comfortable during your stay. We are disappointed to hear that you had to wait 6 hours for ice... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Excellent value for the money and star level. This is one of the better hotels that I've stayed at and I do a lot of travelling for conferences. You feel like you're getting 4 star value at 3 star hotel prices. The room was large and clean. The bed was comfortable. The hotel is conveniently located near multiple options for... More 

Helpful?
Thank Scott S
new york
Level Contributor
109 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We booked for a stay at the jersey shore The hotel is about 20 minutes from the beach Marriott has an app for check in and I requested a 10Am time That was really early and did not expect it The room was ready and it was in great shape bed was very comfy and everything was up to standard... More 

Helpful?
Thank dvcguy
RINeptune, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for taking the time to review your recent stay of the Residence Inn by Marriott Neptune at Gateway Centre. We are delighted to hear you enjoyed your room and were able to check in so early. I do agree, we have a great location central to shopping and all of the shore towns. Your feedback is very important... More 

Wellesley, Massachusetts
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

So, here's the thing: We have family in the area, so we come down to the Shore every year -- and for the past several, we've stayed in this Marriott. It's in a convenient location, my kids like the breakfast, and it's clean and safe. And for years, we were really happy with the experience. This year... well, it was... More 

Helpful?
Thank Ben M
RINeptune, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for taking the time to review your recent stay of the Residence Inn by Marriott Neptune at Gateway Centre. We are delighted you have chosen to spend many summer vacations with us, however, it appears your most recent stay was not to your expectations. We are deeply sorry for the unpleasantries you experienced. I will be sure to... More 

Dove Canyon California
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Used mobile app and that was great. Received room ready alert while on the beach. Got to hotel and desk girl was not friendly or welcoming at all. Only 2 towels in room asked for more never received them. Large crack in shower wall with mold. I don't have mold at home and do not want to pay 279.00 a... More 

Helpful?
Thank maggiemom4
Chris C, Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Residence Inn Neptune at Gateway Centre. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you... More 

Bear, Delaware
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed August 16, 2016

This is one of the nicest Marriott's I've ever stayed at. The check in process was super easy (we did the advance check in, so all we had to do was pick up our keys at the front desk). The room was extremely comfortable....loved the full fridge and kitchen area. The bed was great and so was the couch in... More 

Helpful?
1 Thank mal
Jessica V, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you so much for your lovely review. We are delighted that you enjoyed the hotel, as well as the area, and we hope your travels bring you back to the Residence Inn Neptune in the future! More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed August 1, 2016 via mobile

Not sure how the bad review before mine is even true. This Marriott is clean, well run and staff SUPER PLEASANT!! I attended a wedding in Northern NJ, and live and work in Southern NJ, so this was the middle location for a nice relaxing weekend. Since I run Operations for a Brand/s, I notice things other people do not.... More 

Helpful?
1 Thank Jennifer S
Jessica V, Front Office Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you so much for you lovely review! It does mean a lot to hear that you too are in the business and you were pleased with you stay. We hope you will consider returning to the Residence Inn Neptune, should you travels ever bring you back this way. More 

DC
Level Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 31, 2016

Our family stayed here as a rest over place twice for our Thanksgiving trip. The location is a bit out of the way, but it is located right next to the shopping outlets. We stayed in a 2 bedroom suite which was so roomy and comfortable. Just a great stay and would definitely stay in this hotel again.

Helpful?
Thank vivetsandys
Jessica V, General Manager at Residence Inn Neptune at Gateway Centre, responded to this review

Thank you for your review! We are delighted to be your choice location for you home away from home whenever your travels bring you back to the Neptune area. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Internet
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Residence Inn Neptune at Gateway Centre

Address: 230 Jumping Brook Rd, Neptune, NJ 07753-3186
Location: United States > New Jersey > Neptune
Price Range: $151 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Neptune at Gateway Centre 3*
Number of rooms: 100
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Also Known As:
Residence Inn Neptune At Gateway Centre Hotel Neptune
Neptune Residence Inn
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