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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

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Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place
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52 Reviews from our TripAdvisor Community

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Showing 52: English reviews
Toronto, Canada
1 review
3 of 5 stars Reviewed August 8, 2016

Please make sure you get all the rebates and discounts they promise you on the phone..because they don't just offer it to you on check out..I had to demand mine. They were prompt to charge the full amount and were reluctant to give the credits.

Helpful?
Thank et541
Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that you had a hard time receiving your promo refund. Still, we are glad to know that we were able to resolve the issue. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other... More 

1 review
5 of 5 stars Reviewed July 4, 2016

i loved it, for the price i payed. i got a full house. kitchen, w/a stove. had i known that i would have cooked when i was there versus spending food at dennys in camden which was and wasnt worth the travels late night. but overall on the room i was extremely impressed on the cleanness, and comfort. 100/10. another... More 

Helpful?
Thank Kavon M
Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your clean, comfortable room. As well, I'm happy to know that you enjoyed your fully equipped kitchen. Still, I apologize for the odor issue you encountered. I will be reviewing your comments with our housekeeping staff to ensure this is properly... More 

1 review
5 of 5 stars Reviewed June 11, 2016 via mobile

Recently our family was displaced due to habitability issues with our home. The general manager and staff were simply amazing, to say the least. They were compassionate, caring, and understanding to our situation and finances. Its rare now a days for people to go above and beyond however at the Extended stay they did just that. I can not thank... More 

Helpful?
Thank JennyfuRose
Manager_11525, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you for taking the time to write such a wonderful review of your stay. I am glad to hear that you were pleased with the level of service provided to you by our team. As well, I'm happy that the cleanliness of your room met your expectations. I will be sure to share your kind remarks with our entire... More 

Raleigh, North Carolina
1 review
4 of 5 stars Reviewed April 15, 2016

I have visited the hotel twice and the staff is courteous and pleasant to deal with. It is also very reasonably priced. They accommodated my early check in with no problems. The hotel is in a business district but close to a major highway and lots of restaurants around.

Helpful?
Thank bloomie11
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you so much for sharing your experience with us. We are truly happy that you enjoyed your stay and that we were able to accommodate your needs with our reasonable rates! I’m so proud of our staff for providing you with professional customer service. Thank you again for posting your review. I do hope that you will return to... More 

New Lisbon
1 review
5 of 5 stars Reviewed March 24, 2016 via mobile

Never heard of Extended Stay until recently. Came up to visit family and decided to try them out. Nice place, reasonable price, and very accommodating . It would be a lot better they had a better tv selection but hey, no complaints here. We will be back!

Helpful?
Thank Jason B
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you so much for sharing your experience with us. It’s great to read that we were able to exceed your expectations and accommodate your needs with a comfortable stay. I’m thrilled that you found our hotel to be a good value! Thank you again for your review. We look forward to seeing you in the future, should your travels... More 

Spokane
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 10, 2016

Had the pleasure of spending two months in the Mt. Laurel are on business in January and February. I have stayed in many of the ESA properties all across the country and not all have been a great experience! I found the Pacilli Place location to be the exception. The room was twice the size of other ESA properties, clean,... More 

Helpful?
Thank Robert S
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Willingboro, New Jersey
1 review
5 of 5 stars Reviewed January 5, 2016 via mobile

Every time I come here I always feel welcomed. The staff has changed some but everyone is very friendly and the rooms are nice and inexpensive. They could get more TV channels and an ice machine, but all in all, comfortable and convenient stay!

Helpful?
Thank Keisha S
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Charlotte, North Carolina, United States
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 28, 2015

I checked in to the hotel on a Friday, had a problem when I woke up on Saturday and got the run around from the staff until Monday! So when entering the room, it is very clean and well kept. But after about an hour after waking up on Saturday morning I started to realize I was getting bit. I... More 

Helpful?
1 Thank Jannie F
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We would also like to apologize for the confusion... More 

Atlantic City, New Jersey
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 10, 2015 via mobile

This hotel has a nice clean outside to it. The front desk staff member was also really nice. The room itself was nice and spacious as well. The vending machines were well stocked and they had fliers and brochures for the surrounding states. The room was clean except for the microwave, which was not cleaned. And there was a lot... More 

Helpful?
Thank John L
Manager_11525, General Manager at Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the cleanliness issues you experienced. I will use your comments as a training tool to coach our housekeeping staff to ensure you experience is not repeated. Still, I am glad that you enjoyed our friendly customer service and reasonable rates. Thank you again for... More 

Brownsburg, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 23, 2015

I had to come to the area for a last minute trip. The rates were decent and the service was great! The staff was very kind to my family and I. This hotel has a great location and was easy to find. Beds were very comfortable as well.

Helpful?
1 Thank mandapanda1979
Questions? Get answers from hotel staff and past guests. Ask a question

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Near Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place

Address: 500 Diemer Dr, Mount Laurel, NJ 08054-3945
Location: United States > New Jersey > Mount Laurel
Price Range: $75 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Philadelphia - Mt. Laurel - Pacilli Place 2.5*
Number of rooms: 85
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Also Known As:
Mount Laurel Extended Stay
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