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The Hotel ML

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The Hotel ML
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509 Reviews from our TripAdvisor Community

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Showing 504: English reviews
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 11, 2015

Second time experience the duo that is Hotel ML/Coco Key. As always the rooms are impeccable. The service was on time with the extra items. The kids of course enjoyed the water park. Our server, Linda during the breakfast buffet was prompt and courteous. She was a breath of fresh air in an industry where people often do not consider... More 

Helpful?
1 Thank Phoenicia M
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Phoenicia M, We appreciate that you took the time to post to TripAdvisor and compliment Linda. I will make sure to pass along your note to the General Manager. Our goal is for our personnel to treat our guests as they would want to be treated, and we’re thrilled to hear when our guests experience just this. James More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 10, 2015 via mobile

After reading not so good reviews I was a little iffy If I really wanted to go, however the representative Alex helped me plan my trip to the MAX! Got everything I needed and more. Once I got there to check in I was greeted with a special note from Alex, and a special happy birthday card for my daughter... More 

Helpful?
2 Thank Kathleen C
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear K Clare, Thank you for taking the time to post to TripAdvisor. We’re thrilled to hear that our personnel paid special attention to your family and made your experience one that you won’t forget. There is nothing like a great birthday! And, of course, we hope to see you again soon! James More 

New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 7, 2015

the rooms are very outdated and seem dirty because of it. The desk chairs are just grimey. the bathrooms are updated and they seem clean but i have seen a bug or 2 in crawling around in the bathroom, gross. The beds are ok but im guessing there just as old as the rooms (at least 12 years old). The... More 

Helpful?
1 Thank consultantpro
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post to TripAdvisor. You have both positive and negative comments and I want to address all of them. We are an independently owned and operated hotel and we’re proud of it. Ownership chooses for it to be this way as it allows us to act more quickly in an effort to provide an... More 

Medford, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 5, 2015

We used the Hotel ML as a preferred hotel for our wedding guests. From beginning to end, it was an absolute nightmare. I wish I had read reviews online about this place prior to selecting them. After our wedding, we took the shuttle to the hotel. When we got to the front desk, we "checked in" where we were informed,... More 

Helpful?
1 Thank Catelyn E
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Catelyn E, I'm very sorry to hear about your experience. We do take your comments and customer service very seriously and I want to provide the right answers to your review. I've reached out to the Director of Operations to find out what happened at check in. There was mix up not with the hotel room key, but with... More 

LaGrangeville, New York
Level Contributor
173 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed January 3, 2015 via mobile

So we're so we start. First we arrived at 4:10 pm for a 4 o'clock scheduled check inn,after at 10+ minute wait the words your room is not ready yet !!! So after asking to see a manger that never showed up 30'minutes later they found a room. The room it self was not very bad, except the heat was... More 

Helpful?
Thank Junior148
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Junior148, I’m so disappointed to see your review as I look through all the reviews we have from the end of the year. We strive to provide all of our guests with accommodations that exceed their expectations. I want to make sure that the front desk provides rooms in a prompt manner. Please don’t hesitate to reach out to... More 

Level Contributor
11 reviews
5 hotel reviews
4 of 5 stars Reviewed January 3, 2015 via mobile

We stayed for the new years eve event. We had a great time. Room was very clean. Water park was fun. Plenty of attentive life guards.Food was delicious. The only cons are the following: Check in lady seemed very unhappy to be there. Didn't even crack a smile. Cable signal for in room tv was poor. It's a good thing... More 

Helpful?
Thank druiz2355
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post about the Hotel ML and CoCo Key Water Resort. We’re glad to hear that the New Year’s event was a success! I will most certainly pass along your review to our event staff to ensure your comments are utilized in the future. Also, we’re always happy to hear the food is delicious!... More 

New York
1 review
2 of 5 stars Reviewed January 2, 2015

I recently checked into the Hotel ML and based on other reviews on this site and yelp my suspicions were confirmed. This hotel was filthy and in no way a 3.5 star hotel. I checked out 15 min after checking in. This room was booked via priceline so I had no control in which hotel I selected. The carpet of... More 

Helpful?
Thank travelpr0747
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

We’re sorry to hear about your experience, although I want to assure you that this is not the standard at our hotel. We receive compliments on cleanliness and we strive to maintain this standard at all times. I want to thank you for taking the time to post to TripAdvisor and suggest to contact me to discuss your experience. Thank... More 

Washington, DC
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 1, 2015

Check in was a little dicey but after that, we had no major problems. The room was clean and it was nice that we could come and go from the water park. It was a long walk and the hallways are a little chilly so I would recommend a coverup or robe. We ate dinner at Talia's downstairs. We were... More 

Helpful?
Thank TravelQueen916
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thanks so much for your positive review of both The Hotel ML and CoCo Key Water Resort. I’m going to pass along your comments about the kids menu to the Director of Food and Beverage and the Head Chef. However, we’re thrilled to hear that the food was delicious! We receive great compliments on the food at Talia’s and we’re... More 

Chicago, Illinois
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 30, 2014

We stayed with our family last weekend and had a great experience! Lisa in the restaurant was extremely nice and helpful and Anthony in the bar Saturday afternoon was also extra nice and helpful. Water park was great our kids had so much fun!! Overall great experience

Helpful?
Thank happy35085
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you so much for taking the time to post to TripAdvisor after staying with us at The Hotel ML. We’re thrilled to hear that our staff was extremely helpful. I’ll be sure to pass along your compliments to management. We’re glad the CoCo Key Water Park was a good time for the entire family! We hope to see you... More 

Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed December 29, 2014

Our server at the hotel restaurant James brown was excellent. Very very polite and professional. He made dinner very special for us. I would definitely come again. Food was excellent and the atmosphere was very comfortable and cozy. I read some past reviews and I must say that anything negative must have been a mistake cause I can't find anything... More 

Helpful?
2 Thank Dss41696
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post about Talia’s Restaurant at The Hotel ML and CoCo Key Water Resort. We’re thrilled to hear that James could make your visit special. It’s exactly what we strive for when serving our guests. We do hope to see you again in Mount Laurel, NJ! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel ML offers an exciting new hotel concept focused on providing unparalleled customer service in a warm and welcoming environment. Formerly the Mt. Laurel Marriott. ... more   less 

Additional Information about The Hotel ML

Address: 915 Route 73, Mount Laurel, NJ 08054-1123 (Formerly Marriott Mount Laurel)
Location: United States > New Jersey > Mount Laurel
Price Range: $123 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Hotel ML 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Marriott Mount Laurel
Mount Laurel Marriott
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