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The Hotel ML

915 Route 73, Mount Laurel, NJ 08054 (Formerly Marriott Mount Laurel)
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491 Reviews from our TripAdvisor Community

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Showing 486: English reviews
Cromwell, Connecticut
Level Contributor
69 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had been here a few times in the past. Our experiences were varied. The establishment was officially named ML Hotel and Water Resort. Fittingly, the lobby and elevators were always filled with many children and more children. This time, we got one of renovated rooms, functionally equipped including a microwave, refrigerator, and coffee machine. I suppose that the room... More 

Helpful?
Thank Karen M
thehotelml, Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. We will look forward to your return in the future. More 

Level Contributor
5 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

We had to get away from things and take the kids somewhere. We decided to go here and take advantage of the watermark. We had a good experience the hotel employees were very friendly and the rooms were comfortable. The kids had a blast and I would recommend it as little family getaway to anyone.

Helpful?
Thank Manuel M
thehotelml, Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. We will look forward to your return in the future. More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

Location were convenient, the room were clean and comfortable the service were great the food were delicious and well prepared..my family enjoyed themselves. the helper were very nice in register the guests.The servers were Pam, Kenny, Myrian ,and Cristan also Ebonni

Helpful?
Thank Joanne B
thehotelml, Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. We will look forward to your return in the future. More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

So I reviewed coco keys water resort which is located in this hotel. As I mentioned on that post my complaints were 1) room has balcony but can't access it, 2) lamp on room doesn't work (so not enough light), 3) coffee area has everything you need to make coffee expect a damn coffee pot! And lastly 4) the cable... More 

Helpful?
Thank Big_meno
thehotelml, Manager at The Hotel ML, responded to this review

Thank you very much for taking the time to express your experience during your recent visit to CoCo Key Water Resort at The Hotel ML. It is only through the valuable feedback of guests like yourself that we can continue to identify opportunities to improve the service, facilities and amenities that we provide to our guests. We take all feedback... More 

Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 14, 2016

Staff at front desk is unprofessional, uncourteous and very ignorant to guests. I had booked an overnight waterpark stay package for my daughter's birthday and the family. Prior to arrival A Credit Card is required on hold for reservation and "not" charged until check in However, they did charge my card before my arrival without acknowledgement via email or call.... More 

Helpful?
1 Thank jmfb70
thehotelml, General Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us at our hotel. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive from our... More 

1 review
5 of 5 stars Reviewed June 14, 2016

great place to take your family and friends to hang out...my daughter had the most fun overall..i had great time with my hubby...the food price are decent...the pizza is really good...and the drinks are excellent...

Helpful?
Thank maely r
thehotelml, Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. We will look forward to your return in the future. More 

2 reviews
1 of 5 stars Reviewed June 12, 2016 via mobile

The whole experience was terrible. Checking in was slow and I figure it was a new person at the desk that didn't know how to check us in probably. Suggestion they should create a training name tag so guest will not get upset, they'll. know that the person is in training. Front desk was sloppy and disorganized but the front... More 

Helpful?
Thank Tiffany M
thehotelml, Manager at The Hotel ML, responded to this review

We truly have a unique facility that provides a great opportunity for family and friends to have fun and spend quality time together. Unfortunately, during your visit we failed to meet your expectations and for that I am sincerely sorry and would like to apologize. More 

New York
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 7, 2016 via mobile

I took my family to the Coco Key Resort and this hotel is attached to Coco Key (or the other way around). Anyway, we stayed for 3 nights and our room was not clean. We saw hair balls on the floor, crushed popcorn on the countertops and the bathroom floor was all wet, and not in a 'just cleaned' kind... More 

Helpful?
Thank jlipp5240
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your stay with us. A hotel is defined by the quality of service that it provides to its guests. Because our success is measured by how our guests evaluate our services and facilities, I want you to know that the comments and suggestions we receive from our guests are taken seriously.... More 

2 reviews
4 of 5 stars Reviewed May 30, 2016 via mobile

This was my first time at the hotel ml with my family, it was a wonderful experience. The service from the staff was great, the room was nice and clean, the restaurant was very nice, food was fresh, Lisa was exceptional, thank you Lisa, will go again.

Helpful?
Thank Joved S
thehotelml, Manager at The Hotel ML, responded to this review

Thank you for taking the time to respond about your recent stay with us. We really appreciate your feedback. We take pride in the level of service we provide and are happy you enjoyed your stay with us. We will look forward to your return in the future. More 

1 review
4 of 5 stars Reviewed May 30, 2016

We were in town for a friend's wedding. They gave our family of 4 a king sized bed, and refused to give us a room with double beds. My husband was so upset, we almost drove home. After I visited the front desk again, they gave us a roll away bed. It was a tight fit, but we at least... More 

Helpful?
Thank Stacy C
thehotelml, Manager at The Hotel ML, responded to this review

Thank you very much for taking the time to express your experience during your recent visit to CoCo Key Water Resort at The Hotel ML. It is only through the valuable feedback of guests like yourself that we can continue to identify opportunities to improve the service, facilities and amenities that we provide to our guests. We take all feedback... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel ML offers an exciting new hotel concept focused on providing unparalleled customer service in a warm and welcoming environment. Formerly the Mt. Laurel Marriott. ... more   less 

Additional Information about The Hotel ML

Address: 915 Route 73, Mount Laurel, NJ 08054 (Formerly Marriott Mount Laurel)
Location: United States > New Jersey > Mount Laurel
Price Range: $133 - $343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Hotel ML 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Marriott Mount Laurel
Mount Laurel Marriott
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