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The Westin Mount Laurel

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555 Fellowship Rd, Mount Laurel, NJ 08054-3404
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The Westin Mount Laurel
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251 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Texas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Booked this through Hotwire. Was a bit nervous after reading the reviews. But it was quite pleasant for the 6 of us. (4 adults, 2 kids). We stayed a day before the democratic convention. No complaints. We arrived at 5pm, got dinner in the town and headed back and got in the hot tub downstairs. We had the pool to... More 

Helpful?
Thank ttugurl
Management response:

Hello, Thank you very much for sharing your experience with us. We agree that some reviews can be misleading and appreciate that you gave us a shot and shared your thoughts. We are happy you had the opportunity to enjoy our nice indoor pool, and we will check the temp on the spa. Thank you for choosing us for your... More 

Cherry Hill, New Jersey
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Dirty, old, tired. It is clear that this hotel has been neglected for years. The carpet in my room was stained, the dust ruffle was stained, the mirror in the room was cracked, the drawer pulls were off the furniture. The room wasn't well cleaned. A hanger broke the first day when I was unpacking and a little plastic ring... More 

Helpful?
Thank Effy108
Management response:

Effy, Thank you for sharing our thoughts with us regarding your experience. Since you are from right down the street from us, I would very much like the opportunity to meet with you so I can apologize in person and also learn a bit more about your stay. Or you can directly contact me at the hotel. Though much of... More 

Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We love Starwood hotels, and I have an Spg account. When the westin in Wilmington, DE opened we stayed there for our anniversary and absolutely loved it! I really wanted to stay at the Aloft across from this westing in mount Laurel, but it was expensive so We unfortunately ended up at the Westin. I am sorry but front staff... More 

Helpful?
Thank Ruth M
Management response:

Hello Ruth, Thank you for providing feedback regarding your recent visit with us. We take your input very seriously and your thoughts will be reviewed with our new Director of Guest Services. We understand the importance of an overall experience, and that it starts with the arrival and first interaction - which is typically with our desk agents. We have... More 

Breinigsville, Pennsylvania
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Thoroughly enjoyed staying at this hotel. The room was very clean and nicely furnished. Very comfortable bed and awesome chaise lounge. The staff was helpful and friendly. The restaurant staff was wonderful and understanding with my food challenges and made my meal as requested. I noticed that the location has some large spaces for parties, weddings, meetings and the like.... More 

Helpful?
Thank Robin S
Management response:

Hello, Thank you very much for the kind words regarding your visit with us. On behalf of the entire team, I greatly appreciate that you have taken the time to share with us your nice experience at the Westin Mt. Laurel. Thank you also for mentioning the helpfulness and friendliness of the staff; I am very proud of the team... More 

Southern California
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

We were on the road for 3 weeks and decided to treat ourselves to a "better" hotel the last night. I have stayed at Westin's many times for both business and pleasure. The entire experience from check in to check out was horrible! This was the slowest check in process during the 3 week trip. There were two clerks and... More 

Helpful?
Thank Swisherclan
Management response:

Thank you for sharing your experience with us. We apologize that check-in for you took longer than hoped for, and it will be looked into. Our team is trained to also not let the phones ring too long, but to do so in a way that helps them attend to guests at the desk as well; we will revisit this... More 

Egg Harbor Township, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My stay at the westin mount laurel was excellent! I booked a room block with my sales coordinator Brittany Hordejenko who was super pleasant and easy to work with. She answered all my questions immediately. She ensured I got additional things in the rooms which I needed like stools for hair and makeup. She even coordinated with my mother in... More 

Helpful?
1 Thank bdevito10
Management response:

Hello! Thank you very much for choosing us for your stay, and also for the very kind sentiments regarding your experience and our team. I am very proud of them and will share your thoughts. It means a lot that you let us know of your experience and singled out some of the staff, like Brittany, who will be thrilled... More 

Florida
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

stayed for a family weekend and was very impressed by the high level of service and attention to detail portrayed by all the staff members. i met the general manager john lowe while doing his daily room inspections and was delighted with his passion for guest and associate satisfaction. the rooms were well appointed, clean and well maintained. breakfast and... More 

Helpful?
1 Thank AlissaD
Management response:

Hi Alissa, Thanks for the very kind words. I'm happy to have met you and your family and that you enjoyed your visit with us. It was great meeting your puppy too. I will be sure to share your thoughts with the team, especially the crew at breakfast who said how wonderful your family was. It was a pleasure having... More 

Long Beach Island, NJ
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I just returned from a wonderful stay at the Westin. The rooms were modern, big and clean. Wendy was my event planner and she was excellent. Al was the nighttime event manager and he and his staff were also excellent. The food was superb. Their attention exquisite. My whole family kept saying what a wonderful night it was. My sister... More 

Helpful?
Thank Whet
Management response:

Hello, Wow! Thank you for the great review and singling out two of our All Stars, Wendy and Al. I am very proud of them, as well as the rest of the team, and I am very happy to read what you convey regarding your experience and the staff. I will also be sure to share with the team your... More 

Yulee
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We needed a quick overnight while traveling. Every other hotel for 3 exits were booked. The staff was very friendly but for the price and Westin name the room was very run down. Although the room & bathroom were clean there were scuffs & stains on the walls, the carpet needed replacing in the room and common areas. There was... More 

Helpful?
Thank Alan G
Management response:

Hello Alan, Thank you for staying with us, pointing our the frienliness of the staff, mentionig the cleanliness and for sharing your thoughts regarding your experience. We recognize the need for some areas to improve and are very happy to announce our renovations scheduled to be embarked upon later this year. I will share your feedback regarding the repair work... More 

1 review
5 of 5 stars Reviewed June 16, 2016

We received awesome service from the staff at the Westin. We blocked off rooms there for my wedding and the whole staff was very accommodating, especially Cory at the front desk and the sales manager, Brittany. Our room was cleaned in between us getting ready and coming back for our wedding night. They even allowed me to leave my dress... More 

Helpful?
Thank Nina N
Patrick M, Front Office Manager at The Westin Mount Laurel, responded to this review

Nina, Congratulations! Thank you for letting us help you celebrate your special day. We appreciate your feedback, especially for recognizing Cory and Brittany. We look forward to hopefully helping you through many more milestone. Best Wishes! More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Refreshingly designed to enliven the spirit, The Westin Mount Laurel brings renewal to southern New Jersey and the Philadelphia area. ... more   less 

Additional Information about The Westin Mount Laurel

Address: 555 Fellowship Rd, Mount Laurel, NJ 08054-3404
Location: United States > New Jersey > Mount Laurel
Price Range: $140 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Mount Laurel 4*
Number of rooms: 173
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Also Known As:
The Westin Mount Laurel Hotel Mount Laurel
Westin Mount Laurel
Mount Laurel Westin
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